Audi Palo Alto

Audi recall gone bad After receiving a recall notice from Audi, we called and made an appointment to take our Q5 in. There was no appointment available for over a month, w After receiving a recall notice from Audi, we called and made an appointment to take our Q5 in. There was no appointment available for over a month, which is normal for Palo Alto Audi. When I took the car in on scheduled day, I was informed they didn’t have the necessary parts and I had to make another appointment for when it becomes available the following week. It was disappointing that no one bothered to contact us the day before to not go in, reschedule for another date, and don’t ask friends and neighbors to drive my kids to school for absolutely no reason. Very disappointing. More

They took 2 months to fix our drivers seat. They forgot to order the parts for 3 weeks, then forgot to order all of the parts, Ended up with a loaner for almost 3 weeks. Management never retur They forgot to order the parts for 3 weeks, then forgot to order all of the parts, Ended up with a loaner for almost 3 weeks. Management never returned our calls. I would not recommend getting your car serviced here. More

worst experience I dropped my car off for a quick part fix that was suppose to take one hour. It took me almost 2 days later to get a hold of someone to find out what I dropped my car off for a quick part fix that was suppose to take one hour. It took me almost 2 days later to get a hold of someone to find out what was going on with my car. I texted the auto text message service that I have used previously and no response. I called customer service almost every hour for 2 days and no answer. Finally decided to call the sales department as I knew someone would answer. I demanded someone to call me back and finally they did to inform me my part was never ordered!! This service was unacceptable for audi. The funny part of it all is they had NO problem calling me after to pay for my next service package. They were calling me almost two times a day. Funny how that works. I have been going to the Burlingame office and have had amazing experience but the PA office is soo much closer for me. Its a huge disappointment. More

Poor Quality of Mechanical service Scheduled service appointment in advance (6 weeks) and due to insufficient mechanic staff levels it took a week before the service work was completed Scheduled service appointment in advance (6 weeks) and due to insufficient mechanic staff levels it took a week before the service work was completed when it should have taken 1 day. Additionally not happy about having to pay for diagonistic on indicator lights that failed to detect tire pressure issue even though I have an extended warranty - the indicator lights are part of the overall car operating system and from my perspective likely a software issue with the car especially since the indicators come off and on periodically without clear source of issue. I also asked that all 4 tire pressures be checked and one day after the service I noticed the tires looked low and eveyone of them was under inflated by ~10lbs. I have had issues with prior service as well however have not written a review- in general the thoroughness and quality of work is spotty leading to multiple trips back to dealer to reset various software indicators such as "add blue" sensor - which takes considerable time and is very annoying since work was not finished correctly the first time.. More