Audi Palo Alto

Great service We had a great experience with Audi Palo Alto. Sergio kept me updated the entire time and provided me with accurate quotes for our service. So no surp We had a great experience with Audi Palo Alto. Sergio kept me updated the entire time and provided me with accurate quotes for our service. So no surprises at the end. Will definitely be taking our car back. More

Customer Service par excellence Service Advisor Addib was exceptional. The staff are very responsive and considerate. One request is: It will be nice to have more loaners available a Service Advisor Addib was exceptional. The staff are very responsive and considerate. One request is: It will be nice to have more loaners available as it is not possible always to make an appointment. More

Painless and quick Great level of clear communication, helpful and friendly customer service, easy to schedule, quick turnaround time. I would come back and would recom Great level of clear communication, helpful and friendly customer service, easy to schedule, quick turnaround time. I would come back and would recommend to someone. More

Service review Very professional dealership that covers all bases from service to loaner car. Their service specialist Jesus is a star!’ I am very satisfied with th Very professional dealership that covers all bases from service to loaner car. Their service specialist Jesus is a star!’ I am very satisfied with the way I am treated each time I take my car for service. More

Complete service, quick and efficient Matthew took care of everything in a very professional and friendly manner, taking care of the fuel hose recall questions as well as the 55k service. Matthew took care of everything in a very professional and friendly manner, taking care of the fuel hose recall questions as well as the 55k service. He advised me on additional services to keep my car in good shape and had me in and out as quickly as possible. More

Low pressure, easy to work with Of all of the dealerships I visited while shopping, Audi Palo Alto was the least chaotic of the all. Parking was easy and the team was great. I w Of all of the dealerships I visited while shopping, Audi Palo Alto was the least chaotic of the all. Parking was easy and the team was great. I worked with Andy Tran, who was able to get me into the car I wanted and structured a deal that met my family's needs. He struck a great balance of following up without being too aggressive. On the finance side, we worked with Gino Maynetto, who made the paperwork portion of the process super quick an easy. So far, I'm loving my A3 e-tron and will visit Andy again for our next car. More

Great sales experience with David Young David Young was attentive and helpful throughout the sales process. He spent time explaining the options for us and considering our concerns. He was n David Young was attentive and helpful throughout the sales process. He spent time explaining the options for us and considering our concerns. He was not pushy and allowed us to have private time to talk, while making this big decision. He guided us through the process of purchase, and then as well gave us a great introduction to the new features of our car. We left the dealership very satisfied with the purchase and the experience. More

Professional staff I found the service staff very professional and friendly, especially Sergio and Addib. I was very happy to find that the recall service was completed I found the service staff very professional and friendly, especially Sergio and Addib. I was very happy to find that the recall service was completed in just a couple of hours. Addib notified me promptly when my car was ready. Couldn't ask for anything more. More

Fast & efficient Service was friendly, efficient and the car was ready in no time. They offered me a ride home as well! You do have to schedule about a month in advanc Service was friendly, efficient and the car was ready in no time. They offered me a ride home as well! You do have to schedule about a month in advance to get the time you want. More

Annual Service Bought my A3 e tron in for annual service. From drop-off, departure with a loaner and pick-up after service was completed, the process was profession Bought my A3 e tron in for annual service. From drop-off, departure with a loaner and pick-up after service was completed, the process was professional, attentive, efficient and courteous. More