Audi Palo Alto

Excellent customer care Dealer was missing a part and then expedited acquisition and repair. Seamless. Mathew Rost absolutely stayed on top of the issue (a recall repair) and Dealer was missing a part and then expedited acquisition and repair. Seamless. Mathew Rost absolutely stayed on top of the issue (a recall repair) and kept me apprised throughout, even though I know he was also busy with other clients. More

Exceptional service and professionalism My experiences at Audi Palo Alto were nothing short of incredible. I was taken care of like I was a CEO and treated with the utmost respect. The proce My experiences at Audi Palo Alto were nothing short of incredible. I was taken care of like I was a CEO and treated with the utmost respect. The process of purchasing a new car was simple, straightforward, and pleasant. Charles and Paola took care of me like family and my wife and I are going to buy a second car from them very soon. We are Audi Palo Alto customers for life and have already told all my friends about my experience there. I am exceedingly happy with my new SQ5 and love the car and had an overall exceptional experience at Audi Palo Alto. More

Worth the drive for excellent service Long time Audi owner and out of the 3 dealerships I've been to, Audi Palo Alto had provided consistent quality service in the past 2 years I've been g Long time Audi owner and out of the 3 dealerships I've been to, Audi Palo Alto had provided consistent quality service in the past 2 years I've been going here. This is not the closest dealership to me but it's definitely worth the extra drive to receive the service you should expect from owning an Audi. More

Great experience I worked with Mathew Rost in the service department. He was incredibley professional, intelligent and also very helpful!!! I really felt well taken ca I worked with Mathew Rost in the service department. He was incredibley professional, intelligent and also very helpful!!! I really felt well taken care off. He deserves to be promoted. as a physician who has very little time on her hands, Mathew was able to get a loner car for me to be able to get back to work quickly enough while my car was being taken care of. He recognized and emergency situation with my tires which also got taken care off. Thank you Mathew for your help, service and dedication! More

Maintenance plus recall Took some time, but no complaint as I got a courtesy vehicle, this was a recent one so I could evaluate what may well be my next Audi. The delay was Took some time, but no complaint as I got a courtesy vehicle, this was a recent one so I could evaluate what may well be my next Audi. The delay was necessary to correctly solve a problem related to the maintenance, basically a check light that led to the need for an unexpected part replacement, this was done under guarantee. More

Recall Audi Q5 and 25k warranty I arrived way before scheduled appt, traffic was light! Waited in line for service in my car which I thought was procedure in the past. I was the fi I arrived way before scheduled appt, traffic was light! Waited in line for service in my car which I thought was procedure in the past. I was the first one to arrive for 7:30 appt! Customers started arriving and two men sat by the bench near the office, I stayed in my car thinking the service personnel would take me first! I was actually 5 in line inside the check in area! So, got there too early but ended up waiting longer to check in! I questioned about this and asked what the procedure was to check my car in he said stay with your car and a guy will put a number on the dash window so the check in guys would know who came in first! Nobody place a number "1" on my window! So, I was thoroughly confused since 4 people got checked in before me! I guess nobody followed standard procedure! Also, when I arrived many people, saw me there waiting before other customers arrived! In the past I've felt there was better service than this time! More

Hit or Miss Going to a dealer is always a hit or a miss. You can have a horrible experience one time and then a great experience the next and vise versa. This w Going to a dealer is always a hit or a miss. You can have a horrible experience one time and then a great experience the next and vise versa. This was one of the better experiences I've had in general. It's unfortunate that in order to get an appoint schedule at this dealer you have to schedule at least 1 month in advance. They are always busy. So even scheduling my appointment 1 month ahead, I get an email notifying me that they have to do some kind of repaving in the garage and the next available appointment would be in a month. Pretty disappointing, but Sam Brown acknowledge how much of an inconvenience this was and tried to rectify it. Sam was professional and courteous. She probably had to deal with a few of these calls as the service area was shut down for several days. When my appointment day arrived, Addib Skandari was my service agent and breezed me through the checkin process. Informed me when he would contact me and how to reach him if I did not hear back. Outside of getting an ugly green loaner car for the day, everything was smooth from a service perspective. I did notice a pen mark on the leather seat that was not there before, but I can't be sure so no finger pointing. More

Used Car Purchase Marcus went beyond the call of duty by meeting me in a parking lot at 9:30pm to help me with the hood latch which turned into a warranty item...and se Marcus went beyond the call of duty by meeting me in a parking lot at 9:30pm to help me with the hood latch which turned into a warranty item...and set me up with a loaner car. Tony was very helpful for financial/ extended warranty options. Great team!!! More