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Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,834 Reviews of Audi Palo Alto
March 16, 2018
Great service experience but careless So I went to Audi Palo Alto to do 20k miles service, When I got there the service advisor is really nice, I work with Matthew Rost, he listen carefull So I went to Audi Palo Alto to do 20k miles service, When I got there the service advisor is really nice, I work with Matthew Rost, he listen carefully about my complain and he suggest me what service to take and etc. However, probably because of the technicians, when I got home they forgot to close the oil cap and my engine light is flashing so the next day I went there and complain. Matthew Immediately take my car and it takes about 20 mins for them to fix it. Great experiences but, really need improvement. More
by ANDY30
Verified CustomerEmployees Worked With
Matthew Rost
March 16, 2018
Fixed the headlight bumper and recall . No charge and they were very friendly.I really appreciate all that they did. I think they went above and beyond great job . No charge and they were very friendly.I really appreciate all that they did. I think they went above and beyond great job More
by bschmutte
Employees Worked With
Matt in service was great !!!, Luan Nguyen
March 16, 2018
Audi Maintenance Thank you for taking such great care of my Q5! Thanks Matt! Matt was able to get a loaner car for me when I did not expect to have to leave my car. Thank you for taking such great care of my Q5! Thanks Matt! Matt was able to get a loaner car for me when I did not expect to have to leave my car. Thank you! The whole experience was pleasant. More
by D
Employees Worked With
Matt was great! Dorothy topped my oil off and showed me how to check on the console for the oil level. Thank you Dorothy!!!
March 16, 2018
They took 2 months to fix our drivers seat. They forgot to order the parts for 3 weeks, then forgot to order all of the parts, Ended up with a loaner for almost 3 weeks. Management never retur They forgot to order the parts for 3 weeks, then forgot to order all of the parts, Ended up with a loaner for almost 3 weeks. Management never returned our calls. I would not recommend getting your car serviced here. More
by marklite
Employees Worked With
Andy Tran
March 16, 2018
Great Audi Service center No issues, in and out quickly. Vehicle was ready on time as promised. Nice loaner vehicle and good customer lounge. Service advisor Sergio was great, No issues, in and out quickly. Vehicle was ready on time as promised. Nice loaner vehicle and good customer lounge. Service advisor Sergio was great, very knowleable. More
by Ngray
Employees Worked With
Sergio Rizo
March 16, 2018
efficient, simple and comprehensive Checked the tire pressure and 25000 miles maintenance. Mr. Sergio Rizo explained me patiently in the office and sent me a comprehensive report doc aft Checked the tire pressure and 25000 miles maintenance. Mr. Sergio Rizo explained me patiently in the office and sent me a comprehensive report doc after the maintenance. Also, he was able to recognize me the time I went to pick up my car which made us feel welcoming... More
by zt
Employees Worked With
SERGIO RIZO
March 16, 2018
Awesome, fast, friendly Just took great care of everything. Loved the text updates, easy car loaner process, exceptionally friendly and service minded. Whatever they are do Just took great care of everything. Loved the text updates, easy car loaner process, exceptionally friendly and service minded. Whatever they are doing different this year really shows. Thank you! More
by caravistnes
Employees Worked With
Matt in service Dept
March 15, 2018
Wonderful Experience My husband and I recently purchased a pre-owned Audi A4 Quatro from Palo Alto Audi. The sales rep Mila was knowledgeable and friendly. She took the My husband and I recently purchased a pre-owned Audi A4 Quatro from Palo Alto Audi. The sales rep Mila was knowledgeable and friendly. She took the time to explain all the car options, even helping me set some up before I left. The financing piece was painless. Overall great experience. More
by CINDY.ELDRIDGE
Employees Worked With
Ludmila Hasan , Tony Oliva
March 15, 2018
Standard service Dropped my car off and was supposed to get it back same day. Had to wait until the next day. Luckily I has a loaner and had remembered to grab my gara Dropped my car off and was supposed to get it back same day. Had to wait until the next day. Luckily I has a loaner and had remembered to grab my garage door opener. This is actually the second time this happened and the first time it happened I didn’t have my garage door opener and the dealership was closed by the time I realized. You feel like you’re imposing since they are so busy they don’t even have a chance to service your car when you made an appointment 2 months before. In the future this makes me want to go to another luxury car brand that will at least make you feel more like it’s a luxury brand and you’re a valued customer. More
by wenlet
Employees Worked With
Matthew
March 15, 2018
Matt was great - kept me informed Took a day longer than I hoped for, but they did a good job and kept me in the loop! It also caught a bit less than I thought it would. Took a day longer than I hoped for, but they did a good job and kept me in the loop! It also caught a bit less than I thought it would. More
by HERROD
Employees Worked With
Matt
