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Audi Palo Alto
Palo Alto, CA
2,839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,839 Reviews of Audi Palo Alto
March 16, 2018
efficient, simple and comprehensive Checked the tire pressure and 25000 miles maintenance. Mr. Sergio Rizo explained me patiently in the office and sent me a comprehensive report doc aft Checked the tire pressure and 25000 miles maintenance. Mr. Sergio Rizo explained me patiently in the office and sent me a comprehensive report doc after the maintenance. Also, he was able to recognize me the time I went to pick up my car which made us feel welcoming... More
by zt
Verified CustomerEmployees Worked With
SERGIO RIZO
March 16, 2018
Awesome, fast, friendly Just took great care of everything. Loved the text updates, easy car loaner process, exceptionally friendly and service minded. Whatever they are do Just took great care of everything. Loved the text updates, easy car loaner process, exceptionally friendly and service minded. Whatever they are doing different this year really shows. Thank you! More
by caravistnes
Employees Worked With
Matt in service Dept
March 15, 2018
Wonderful Experience My husband and I recently purchased a pre-owned Audi A4 Quatro from Palo Alto Audi. The sales rep Mila was knowledgeable and friendly. She took the My husband and I recently purchased a pre-owned Audi A4 Quatro from Palo Alto Audi. The sales rep Mila was knowledgeable and friendly. She took the time to explain all the car options, even helping me set some up before I left. The financing piece was painless. Overall great experience. More
by CINDY.ELDRIDGE
Employees Worked With
Ludmila Hasan , Tony Oliva
March 15, 2018
Standard service Dropped my car off and was supposed to get it back same day. Had to wait until the next day. Luckily I has a loaner and had remembered to grab my gara Dropped my car off and was supposed to get it back same day. Had to wait until the next day. Luckily I has a loaner and had remembered to grab my garage door opener. This is actually the second time this happened and the first time it happened I didn’t have my garage door opener and the dealership was closed by the time I realized. You feel like you’re imposing since they are so busy they don’t even have a chance to service your car when you made an appointment 2 months before. In the future this makes me want to go to another luxury car brand that will at least make you feel more like it’s a luxury brand and you’re a valued customer. More
by wenlet
Employees Worked With
Matthew
March 15, 2018
Matt was great - kept me informed Took a day longer than I hoped for, but they did a good job and kept me in the loop! It also caught a bit less than I thought it would. Took a day longer than I hoped for, but they did a good job and kept me in the loop! It also caught a bit less than I thought it would. More
by HERROD
Employees Worked With
Matt
March 15, 2018
No. 1 Audi Dealership in the Bay Area! It has been a long time since my wife and I look for a new car. I did a lot of research and was very cautious about buying one. Mr. Michael Low was ve It has been a long time since my wife and I look for a new car. I did a lot of research and was very cautious about buying one. Mr. Michael Low was very courteous, friendly, and knowledgeable to answer our questions and help us to find the right car. We had to catch up on a lot of new technologies and he was very patient with us explaining each function on the vehicle. He was also easy to communicate with and gave us time to think this through. We went in on a Saturday morning with an appointment, left for lunch, and decided to return in the afternoon to get the new Audi. Just like that, I am now a proud Audi owner. More
by Ilovemycar54
Employees Worked With
Michael Low, Tony Oliva
March 15, 2018
Very positive experience This dealership was very helpful, they were able to service my car under the 10,000 mile even though I was over that. Great service! This dealership was very helpful, they were able to service my car under the 10,000 mile even though I was over that. Great service! More
by PATRICIABUCK
Employees Worked With
Paola Nunez
March 15, 2018
Good service sept. Very helpful and use technology to communicate with everyone. Text, calls etc. are handled in a precise manner as are rentals. Great people and great Very helpful and use technology to communicate with everyone. Text, calls etc. are handled in a precise manner as are rentals. Great people and great service. More
by robert.n.smith2
Employees Worked With
Addib
March 15, 2018
worst experience I dropped my car off for a quick part fix that was suppose to take one hour. It took me almost 2 days later to get a hold of someone to find out what I dropped my car off for a quick part fix that was suppose to take one hour. It took me almost 2 days later to get a hold of someone to find out what was going on with my car. I texted the auto text message service that I have used previously and no response. I called customer service almost every hour for 2 days and no answer. Finally decided to call the sales department as I knew someone would answer. I demanded someone to call me back and finally they did to inform me my part was never ordered!! This service was unacceptable for audi. The funny part of it all is they had NO problem calling me after to pay for my next service package. They were calling me almost two times a day. Funny how that works. I have been going to the Burlingame office and have had amazing experience but the PA office is soo much closer for me. Its a huge disappointment. More
by LFONTANA
Employees Worked With
Jesus
March 15, 2018
Repair of sunroof rattle/TDI recall Matthew my service advisor was excellent. He kept me up to date on repairs and managed the whole process with the utmost professionalism. Paul, the sh Matthew my service advisor was excellent. He kept me up to date on repairs and managed the whole process with the utmost professionalism. Paul, the shop foreman listened carefully to my concerns and validated them. The repair was done in a timely manner and corrected the problem that has plagued the vehicle since purchase. I had a beautiful service loaner, couldn’t be happier. More
by KENFELCHDC
Employees Worked With
Matthew, Paul , Manny Alcaine
