Audi Palo Alto

Great service! They have great customer service and the paperwork process was fast and efficient! This is our second Audi from them and we are very happy. They have great customer service and the paperwork process was fast and efficient! This is our second Audi from them and we are very happy. More

My Audi SQ5 experience Michael provided good service ( 5 star- no hard sales, offered a discount and communicated regularly on the status of my car) but the reasons Audi Pal Michael provided good service ( 5 star- no hard sales, offered a discount and communicated regularly on the status of my car) but the reasons Audi Palo Alto got 4 stars. 1) My brand new SQ5 had a dent in it when I got it and I need to take an extra trip to the dealer get it fixed and 2) it took 2 weeks to get the car and while Michael provided me regular updates, 2 weeks seems like a really long time when you have made your mind up on a car and when other dealers have it in stock. More

Delivered as promised On time service done well and courteously. Nice loaner car too. I was pleasantly surprised. They even washed and vacuumed the car. Thanks a lot. On time service done well and courteously. Nice loaner car too. I was pleasantly surprised. They even washed and vacuumed the car. Thanks a lot. More

Learning session on Q7 Paola did another orientation on car we bought in November. The interaction with phone and navigation and music was a little confusing trying to read Paola did another orientation on car we bought in November. The interaction with phone and navigation and music was a little confusing trying to read it in manual. Truly need videos for us! We appreciated another session and Paola was great. Sorry we do not know Paola’s last name. More

Bad experience Very bad experience at Audi Palo Alto. In a nutshell, my Audi Q5 is affected by an intermitting noise coming from the sunroof, which is a well known p Very bad experience at Audi Palo Alto. In a nutshell, my Audi Q5 is affected by an intermitting noise coming from the sunroof, which is a well known problem and I wish I knew it before. They refuse to fix it in warranty unless I can replicate the noise with them in the car. It bugs me that even their sale person who sold me the car Michael Low has the same problem on his Audi, so he knows what I am talking about, but they are not willing to fix it for me. Also, the service people acted in a mean way. If I think that I gave them my business I feel pretty bad. Make yourself a favor and buy a good car at a good dealership Audi and Audi Palo Alto are not good, and if you will have problems with your car, you will see it yourself. More

Allroad 35,000 check Addib was great. He went above and beyond to make sure all aspects of my appointment were seamless and efficient. Also extremely pleasant and profes Addib was great. He went above and beyond to make sure all aspects of my appointment were seamless and efficient. Also extremely pleasant and professional. More

Ease of purchase Corresponding with dealer was very easy. Price was agreed upon and delivery was smooth. I would definitely recommend dealing with this dealer. Very Corresponding with dealer was very easy. Price was agreed upon and delivery was smooth. I would definitely recommend dealing with this dealer. Very happy with my car. More

Our first Q5 Purchasing our first Audi at this dealership went smooth. We did not have to deal with negotiating of prices. The sales and technical staff were very Purchasing our first Audi at this dealership went smooth. We did not have to deal with negotiating of prices. The sales and technical staff were very knowledgeable and helped answer our questions about the car. We would gladly recommend this dealership to our friends. More

friendly, thorough, efficient service The facilities are spotless and convenient - easy in and out, coffee and snacks in the waiting area. Staff is knowledgable and friendly, from the c The facilities are spotless and convenient - easy in and out, coffee and snacks in the waiting area. Staff is knowledgable and friendly, from the check in person to the service rep. More