Audi Palo Alto

Great overall service experience Before going to Audi Palo Alto, I had walked in to other luxury car dealerships and was either ignored or treated as a non-serious buyer. Totally not Before going to Audi Palo Alto, I had walked in to other luxury car dealerships and was either ignored or treated as a non-serious buyer. Totally not the case here. I had the pleasure of working with Paola and from beginning to end she was the definition of great client service. She was able to quickly assess what I was looking for and found me the perfect car in stock. Once I settled on purchasing it, working with the finance team was the best I've experienced in the many, many negotiations I've been a part of helping family and friends buy their own cars. More

Wonderful service people! I bought my A8 and serviced it for years at Stevens Creek Audi and dreaded going there for service whenever my car needed work. I needed a windshield I bought my A8 and serviced it for years at Stevens Creek Audi and dreaded going there for service whenever my car needed work. I needed a windshield as mine had developed a crack and I called them and they couldn't take it in to get the windshield taken car of but they recommended a glass company to replace it. Long story short, the glass company that they recommended installed the wrong windshield as it did not work with the cruise control system of my Audi. I called Stevens Creek and they said there was nothing that they can do, I couldn't believe it! They were the ones that recommended this glass company to me and they did not take any responsibility! I called Audi Palo Alto and spoke with the manager Alfred and I have to say I was very impressed. Not only did he have nothing to do with my initial windshield recommendation but he went out of his way to call the glass company that Stevens Creek recommended and he coordinated getting the right windshield installed in my car. This type of service is what I call going above and beyond as not only did they not make any money from me but they fixed a total screw up from another dealership. Thank you Alfred and Audi Palo Alto, great job and you have a new customer in me. More

Efficiency I have been buying and selling cars at Audi Palo Alto for years. I appreciate their professionalism, great Service/Sales department. Overall I've had I have been buying and selling cars at Audi Palo Alto for years. I appreciate their professionalism, great Service/Sales department. Overall I've had a pleasant experience every time. More

Great service! They have great customer service and the paperwork process was fast and efficient! This is our second Audi from them and we are very happy. They have great customer service and the paperwork process was fast and efficient! This is our second Audi from them and we are very happy. More

Fast, Friendly and High-Quality!!! If you have an Audi this is the dealer or service place to visit. The staff is incredibly efficient and nice. Your car will be well taken care of, and If you have an Audi this is the dealer or service place to visit. The staff is incredibly efficient and nice. Your car will be well taken care of, and they'll make sure you are in no way inconvenienced. More

Fast, efficient and friendly service. Highly recommended! We had a wonderful experience buying our car from this dealership. The service was friendly and efficient, we were never pressurized to make the purc We had a wonderful experience buying our car from this dealership. The service was friendly and efficient, we were never pressurized to make the purchase, and our sales rep (Luan) was highly knowledgeable regarding the car and the whole process. We felt we got a great price too. In all, we were very happy with the process and would definitely recommend this dealership to our friends. More

highly efficient staff and friendly service attitude High efficient in identifying issues with my car. Super friendly staff. Got my Uber ride as well as a loaner when it's available. I'm satisfied wit High efficient in identifying issues with my car. Super friendly staff. Got my Uber ride as well as a loaner when it's available. I'm satisfied with the entire service experience. I will come again More

My Audi SQ5 experience Michael provided good service ( 5 star- no hard sales, offered a discount and communicated regularly on the status of my car) but the reasons Audi Pal Michael provided good service ( 5 star- no hard sales, offered a discount and communicated regularly on the status of my car) but the reasons Audi Palo Alto got 4 stars. 1) My brand new SQ5 had a dent in it when I got it and I need to take an extra trip to the dealer get it fixed and 2) it took 2 weeks to get the car and while Michael provided me regular updates, 2 weeks seems like a really long time when you have made your mind up on a car and when other dealers have it in stock. More

Delivered as promised On time service done well and courteously. Nice loaner car too. I was pleasantly surprised. They even washed and vacuumed the car. Thanks a lot. On time service done well and courteously. Nice loaner car too. I was pleasantly surprised. They even washed and vacuumed the car. Thanks a lot. More

Learning session on Q7 Paola did another orientation on car we bought in November. The interaction with phone and navigation and music was a little confusing trying to read Paola did another orientation on car we bought in November. The interaction with phone and navigation and music was a little confusing trying to read it in manual. Truly need videos for us! We appreciated another session and Paola was great. Sorry we do not know Paola’s last name. More