Audi Palo Alto

Matt was great - kept me informed Took a day longer than I hoped for, but they did a good job and kept me in the loop! It also caught a bit less than I thought it would. Took a day longer than I hoped for, but they did a good job and kept me in the loop! It also caught a bit less than I thought it would. More

Wonderful Experience My husband and I recently purchased a pre-owned Audi A4 Quatro from Palo Alto Audi. The sales rep Mila was knowledgeable and friendly. She took the My husband and I recently purchased a pre-owned Audi A4 Quatro from Palo Alto Audi. The sales rep Mila was knowledgeable and friendly. She took the time to explain all the car options, even helping me set some up before I left. The financing piece was painless. Overall great experience. More

Usually outstanding service Always in the past I have had a great experience with the service department at Palo Alto Audi. The first repair (emissions for TDI) was again outsta Always in the past I have had a great experience with the service department at Palo Alto Audi. The first repair (emissions for TDI) was again outstanding. There were problems with the requested alignment afterwards that took far to long(2 days initially) and then the alignment was worse. I returned and it again took 2 days. On top of that a remote battery charger was left in my vehicle. There was the additional problem of not receiving any message or phone call from the service department. I had to do the calling to find out my car was still not ready. I will return for service again once more, but if the process is not 100% as before, I will have to look elsewhere for service on my vehicle. More

Thank you Drew for the great customer service! Drew found me the exact car I was looking for from the loaner pool as Audi stopped making the color I wanted in Dec. Not a hard sell and the price wa Drew found me the exact car I was looking for from the loaner pool as Audi stopped making the color I wanted in Dec. Not a hard sell and the price was fair. I know the Audi care is worth getting not sure of the other programs but I know German cars are expensive to service so opted for some addtional coverage. More

Routine service Loaner car was invaluable, as part called for by recall was delayed. Communication was excellent, with daily updates and expected schedule provided - Loaner car was invaluable, as part called for by recall was delayed. Communication was excellent, with daily updates and expected schedule provided - made up for the delays More

First time they f^%~*+d up Everything sucked. Showed at 7:45a for a simple 10k service. Couldn’t get it done in one day. Communication around that was weak. Returned vehicle the Everything sucked. Showed at 7:45a for a simple 10k service. Couldn’t get it done in one day. Communication around that was weak. Returned vehicle the next day and couldn’t even get the cleaning of the vehicle right. Main service contact was impotent to make a difference. Service Manager was deeply apologetic, albeit on day 2 when my frustration was at the boiling point. This is my second Audi and I have never before had anything less than stellar service there previously. I’ll give them one more shot before bailing on them as my service provider, hoping that maybe Mercury was in retrograde or some such California rationale to cause the visit to go so awry... (Price is listed as excellent given my prepaid service set up) More

20K service Please put the name of service advisor to make this review easy.this is not fun I do not want to write an essay not sure why I need this section Please put the name of service advisor to make this review easy.this is not fun I do not want to write an essay not sure why I need this section More

Manny is top notch! Manny was very easy to work with. He was up front with the numbers and we worked the deal seamlessly. I will definitly be back to buy my next car an Manny was very easy to work with. He was up front with the numbers and we worked the deal seamlessly. I will definitly be back to buy my next car and I would recommend him to my family and friends. If you want the best customer service and an honest salesperson with integrity, you can't get better than Manny. More

Service Top notch customer service rhatbwenbt above and beyond. Took time to listen to myvl explanation if exactly what was going 9n with my vehicle. Thank y Top notch customer service rhatbwenbt above and beyond. Took time to listen to myvl explanation if exactly what was going 9n with my vehicle. Thank you More