Audi Palo Alto

Service Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months for an appointment. More

Very Happy with my New Audi Compared to some other dealerships, Audi Palo Alto was responsive and very easy to deal with no pressure and none of the "Are you gonna buy today?" BS Compared to some other dealerships, Audi Palo Alto was responsive and very easy to deal with no pressure and none of the "Are you gonna buy today?" BS. The pricing was very fair and I would recommend this dealership to anyone looking for a new Audi. More

very efficient experience THE REP WAS WONDERFUL. HAD A CAR READY FOR ME AND EVERYTHING WAS VERY EASY. RATES AS ONE OF THE BEST EXPERIENCES EVER HAVING A CAR SERVICED. THE REP WAS WONDERFUL. HAD A CAR READY FOR ME AND EVERYTHING WAS VERY EASY. RATES AS ONE OF THE BEST EXPERIENCES EVER HAVING A CAR SERVICED. More

Great Experience...Very Professional I brought my Audi Q5 for its regular maintenance service and to have two recall issues fixed. I was told it would take a week to perform the required I brought my Audi Q5 for its regular maintenance service and to have two recall issues fixed. I was told it would take a week to perform the required work and was given a loan vehicle to use. I was kept up to date on the progress of the work and sure enough in a week it was all completed. I’m thrilled to have my Q5 back and very happy with the experience I received from the staff at the Audi Service Department. More

Awesome customer experience. Sales, Finance and Technologist were really helpful and very accommodating. Marcus - was not pushy, yet informative Tony - though under training w Sales, Finance and Technologist were really helpful and very accommodating. Marcus - was not pushy, yet informative Tony - though under training was really patient and knowledgeable Nic - was the guy who was receptive and attentive as I walked in. Kudos to him. More

Stepped up to take care of the customer. From the General Manager of the dealership, to the service manager, to the MMI specialist and our service writer Matt we came in with a MMI problem From the General Manager of the dealership, to the service manager, to the MMI specialist and our service writer Matt we came in with a MMI problem with our new car 2018 A-6 and they address it in a professional way. They kept my wife and I updated daily as to finding a solution to our problem. Although it took a email to the dealership GM to kick start this service due to some miscommunications with in the departments I must say it was done and kept us a return customer on our car. Although our problem was unusual I was impressed with the action taken; with Matt taking the communications lead in the end all we wanted was our car to be fixed correctly. Thanks to all at Audi dealership of Palo Alto to make it happen we are very pleased. David and Chris More

Great service, great people, great location This is my go to around the Bay Area as it is super close my living place, and close to a lot of other things as well. I like the environment for sure This is my go to around the Bay Area as it is super close my living place, and close to a lot of other things as well. I like the environment for sure, like the staffs, like the service they provide every time and I should say that charge at a fair price. Yes it is always expensive comparatively but it is Audi we're talking about. Quite often European cars just need special care as it is incompatible with parts from a lot of other brands. If you agree so and would like to go into a dealership to take care of your luxury toy, this is the place. More

First Annual Check-Up Sergio was there as I got out of the car to check in. He was polite, fast and efficient. His communication with me via text was also very good and hel Sergio was there as I got out of the car to check in. He was polite, fast and efficient. His communication with me via text was also very good and helpful. The shop was very clean and well organized.. More

Purchase Experience People were extremely helpful and courteous. Car was ready for my test drive when I arrived. From the point of making the decision to buy and walkin People were extremely helpful and courteous. Car was ready for my test drive when I arrived. From the point of making the decision to buy and walking out the door with keys in hand was a little less than two hours. Very efficient from my perspective. More