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Audi Palo Alto
Palo Alto, CA
2,849 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,849 Reviews of Audi Palo Alto
February 27, 2018
Fantastic, seamless service I showed up, they had the loaner waiting, next day the car was back washed and cleaned, everything (including the loaner) covered under extended warra I showed up, they had the loaner waiting, next day the car was back washed and cleaned, everything (including the loaner) covered under extended warranty. Couldn't have been more painless. More
by Ataraxy
Verified CustomerEmployees Worked With
Addib Skandari
February 27, 2018
Excellent Service Clean and neat service department, simple process of loaner vehicle, inviting lobby area; friendly service staffs, easy communication, detail state o Clean and neat service department, simple process of loaner vehicle, inviting lobby area; friendly service staffs, easy communication, detail state of vehicle report, short waiting time. More
by Downl Driver
Employees Worked With
Sergio
February 27, 2018
Very good service The service at Audi Palo Alto is great, Ludmila, Michael and Tony helped us to lease a new Audi Q5 and we were very satisfied with the whole purchase The service at Audi Palo Alto is great, Ludmila, Michael and Tony helped us to lease a new Audi Q5 and we were very satisfied with the whole purchase process. More
by yiljin
Employees Worked With
Ludmila Hasan, Michael Cortez-Mejia, Tony Oliva
February 27, 2018
TDI fix It was relatively easy to get an appointment. The service person was prompt and polite. It took less than 10 minutes to drop off my car, fill out pa It was relatively easy to get an appointment. The service person was prompt and polite. It took less than 10 minutes to drop off my car, fill out paperwork, get in the provided loaner car and leave. More
by STEPHANIEBEACH
Employees Worked With
Matthew Rost
February 27, 2018
Not sure how I feel about the service The reason I said I'm not sure how I feel about the service is that while it was great that I got a reminder call to set my appointment. When I went The reason I said I'm not sure how I feel about the service is that while it was great that I got a reminder call to set my appointment. When I went to call and set my appointment, the lady told me the earliest appointment is over 1 month a way! Wow, for a simple oil change and routine 10,000 mile service? OK. I set the appointment. Since it was so long ago, I almost forgot the appointment. Yet, I got no reminder confirmation call for my appointment. So, I took it in with key drop the night before anyway. I expected my car to be done on the day of my appointment. Again, I got no call back. So, I called the service department to check on my car. At first, they couldn't find appointment, then they told me the wrong car, then I was told that they didn't have time to finish my car, I might get my car back the next day. I had to press and insist that I get my car back no later than the next day. Fortunately, I did get my car back early the next day. So, well, it might be just that kind of the day for them that day, but I wouldn't say I have the most comforting experience dealing with their service department With all the above said, I loved my A3 Etron!!!! It's a wonderful little car I truly enjoy every minute of it. More
by LoveMyA3Etron
Employees Worked With
Don't know their name
February 27, 2018
Visit was for follow up new car orientation Javier was very knowledgeable and helpful explaining the questions I had noted during my first couple months of driving the new Q5. However the email Javier was very knowledgeable and helpful explaining the questions I had noted during my first couple months of driving the new Q5. However the email stated a free wash with my visit and it took him a while to check on this and he then took the car to service dept. I waited over one hour and still no one brought the washed car back, so I finally walked out to the service dept and found my Q5 still sitting in the line and not yet washed. I stopped one of the guys there and told him what happened and he immediately took the car for the wash. I certainly hope in the future when I bring the car back in, the service will be completed in a much more timely manner, so my recommendation of the service center is still questionable. More
by kikuchi6
Employees Worked With
Javier Victor
February 26, 2018
Purchase Experience People were extremely helpful and courteous. Car was ready for my test drive when I arrived. From the point of making the decision to buy and walkin People were extremely helpful and courteous. Car was ready for my test drive when I arrived. From the point of making the decision to buy and walking out the door with keys in hand was a little less than two hours. Very efficient from my perspective. More
by sbarrgo408
Employees Worked With
Denis Kaganovich
February 26, 2018
First Annual Check-Up Sergio was there as I got out of the car to check in. He was polite, fast and efficient. His communication with me via text was also very good and hel Sergio was there as I got out of the car to check in. He was polite, fast and efficient. His communication with me via text was also very good and helpful. The shop was very clean and well organized.. More
by lorij611
Employees Worked With
Sergio
February 26, 2018
Great service, great people, great location This is my go to around the Bay Area as it is super close my living place, and close to a lot of other things as well. I like the environment for sure This is my go to around the Bay Area as it is super close my living place, and close to a lot of other things as well. I like the environment for sure, like the staffs, like the service they provide every time and I should say that charge at a fair price. Yes it is always expensive comparatively but it is Audi we're talking about. Quite often European cars just need special care as it is incompatible with parts from a lot of other brands. If you agree so and would like to go into a dealership to take care of your luxury toy, this is the place. More
by athena.li0109
Employees Worked With
Addib
February 26, 2018
Discrimination and poor communication When waiting in line for sign in (lines with 1,2,3- for the order of services), the service person went right past me (female and person of color) to When waiting in line for sign in (lines with 1,2,3- for the order of services), the service person went right past me (female and person of color) to the second person in line (white male). When called on it, I got the excuse, "I didn't know there were lines and numbers," then "It's early in the morning". I never received an apology from anyone. I was told my car would be ready the following Monday and I would receive a text or phone call. I received neither. I finally called on Wednesday and my service person was shocked I didn't receive a call. They needed to keep my car for a recall part until Thursday. Again, poor service! This is the second time I have experienced poor treatment/care from Palo Alto dealership and will not return. More
by Lexusbound
Employees Worked With
Jesus
