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Audi Palo Alto
Palo Alto, CA
2,838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,838 Reviews of Audi Palo Alto
August 02, 2017
Service was gone downhill I used to have good experience until this visit. I made appointment and expecting the car is served 1.5 hr to 2 hrs. During the waiting, nobody came t I used to have good experience until this visit. I made appointment and expecting the car is served 1.5 hr to 2 hrs. During the waiting, nobody came to update me the process like other customers has received about their cars. Most of the customers are gone but me still waiting. I checked back in with them for 3 times.The only reason at about 2hrs time I got is they got busier and what they can do is to finish it up and return to me without washing it(washing is included in 2hrs service). The last time I had to talk to the manager at 2hr 40ish manager who doesn't know what went wrong during the process. But he pushed it to finish in 20mins. The impression I got from them is "appointment doesn't mean you get served in time", "We can cut down your service if you can't wait..." Except the person who is your agent. Other people there are generally friendly. More
by AudiA4-A5Owner
Employees Worked With
Darren Warner
July 10, 2017
Scratched car and quoted $1,500 too much for work Issue 1: After taking my car in for some work, I noticed a thumb nail sized scratch on the front of my car. Immediately informed Audi Palo Alto who ca Issue 1: After taking my car in for some work, I noticed a thumb nail sized scratch on the front of my car. Immediately informed Audi Palo Alto who came out to look and said words to the effect that it wasn't them, they would take no responsibility, etc. This was despite the car being immaculate and their own check-in sheet showing no defects. Escalated to the CEO, asking for a new replacement part. They offered a touch up. I declined since the part they damaged is metal with a plastic coating. Also asked about the cost of the part. No reply. In my opinion you replace parts when the car is low mileage, immaculate, and worth $70K. Even more so when you irritate the customer. Issue 2: Audi Palo Alto originally quoted $3,000 for the repair. I researched the cost of the parts and Audi's recommended job time online and determined the quote should have been $1,500. Verified this with an independent garage and asked Audi Palo Alto to revise the quote, which they did. If you have any doubts, ask for parts numbers and do this type of research. More
by JA
Employees Worked With
a,a
July 05, 2017
Don't service your Audi in Palo Alto if you expect service Terrible customer service. The "service advisors" obviously hate their jobs and don't want to deal with customers, ignoring the line of people waiting Terrible customer service. The "service advisors" obviously hate their jobs and don't want to deal with customers, ignoring the line of people waiting to leave or pick up their cars and ignoring questions. PLUS, even though you give them a short list of concerns, they ignore the list and lie about things being fixed (i.e. no wiper fluid, warning lights still on, inaccurate assessment of tires and brakes. . .) Gave them 3 years to clean up their act but no luck. Liked my Audi but hated the service so traded it in on a BMW. If you live on the peninsula, take your Audi over the bridge for service or sell it. More
by Hated Audi Palo Alto
Employees Worked With
All of the above and more over the past 3 years., Eric Dunbar, Sean Ghodoosian
June 03, 2017
took too long, and returned car dirty Q5 was brought in for a routine airbag recall that was to take 2 1/2 hours max...finally got the car back the next day with dirty white marks on the l Q5 was brought in for a routine airbag recall that was to take 2 1/2 hours max...finally got the car back the next day with dirty white marks on the liner and seats. Their promise of a hand wash after service was not very well done...had to have the car detailed after I returned home . Only good news was they provided a loaner car. Compared to other Audi service departments...these guys have a long way to go. More
by Drupka
Employees Worked With
Darren
March 28, 2017
Unmotivated sales Denis is menace, in sales, that is. However, the fault is not due to his lack of experience with the high earning clientele, rather its his weak manag Denis is menace, in sales, that is. However, the fault is not due to his lack of experience with the high earning clientele, rather its his weak management that haven't invested the time to train him to be a good salesperson. Work with Majid of Yoo want to get a vehicle, or enjoy your time working with a putz. More
by Got2Win
Employees Worked With
Denis Kaganovich
March 06, 2017
Everyone was great and helpful except one employee I came to this dealership looking to become a new member of the Audi family. Denis was my initial salesperson and unfortunately it was not a good expe I came to this dealership looking to become a new member of the Audi family. Denis was my initial salesperson and unfortunately it was not a good experience. He seemed to be disinterested and standoffish. Once in his office, I described to him the confusion when he gave me a retail value of the vehicle that was different than the retail value on the official website. After stating that I felt the different values were misleading, he proceeded to get very agitated and felt "uncomfortable" with the fact that I felt two different values were misleading. We were given another salesperson and the rest of the experience was amazing. Denis I would give 1 star, the rest of the experience 5 stars. More
by Palo Alto Driver
Employees Worked With
Denis Kaganovich
January 07, 2017
Terrible terrible service! My car had a safety recall for the fuel pump flange. I scheduled an appointment for the repair 10 days in advance using their online scheduling system My car had a safety recall for the fuel pump flange. I scheduled an appointment for the repair 10 days in advance using their online scheduling system. I specified the repair and the safety recall number. Up until the day of the appointment I got three appointment reminders. When I showed up at the appointment the guy tells me they don't have the part for the repair and I'll have to come back another time. Thanks for wasting my time! More
by Rasmus
Employees Worked With
Service team
December 30, 2016
Holiday Wishes Come True with a Great Surprise & Experience! I just purchased a vehicle from Audi Palo Alto as a surprise for my wife for the holiday. Radek from the sales team was terrific and a pleasure to wo I just purchased a vehicle from Audi Palo Alto as a surprise for my wife for the holiday. Radek from the sales team was terrific and a pleasure to work with during the entire process. I was looking at quite a few vehicles from across the state and country, but Radek & team were simply terrific. They went out of their way to drive and deliver the car 45 minutes away on the same day so I could surprise my wife with the car, AND THE FAMILIAR RED BOW ON THE CAR! Great experience, highly recommend team Radek and Audi Palo Alto! More
by EricS
Employees Worked With
Radek Kubiak
November 24, 2016
No Loaner Available Despite Scheduled Appointments Twice, I've scheduled an appointment to bring my audi in for service. Twice they've promised to have a loaner car available. And twice they have told Twice, I've scheduled an appointment to bring my audi in for service. Twice they've promised to have a loaner car available. And twice they have told me, only after I drove 40 mins to get there, "we're out of loaner cars." How about not promising cars when they're in limited supply, or calling people to tell them you're out when you know they're on the schedule? How about, "we're sorry for wasting a significant chunk of your day, how can we make it up to you."? You're not doing me a favor by agreeing to service my car. I'm doing you why by patronizing your business, something I plan to avoid in the future. More
by Unhappy Audi Owner
Employees Worked With
Service Manager
September 04, 2016
Thanks Denis for going an extra mile! Just a really pleasant, honest, no-pressure-style dealing with Denis. He went an extra mile to make sure there was a better alternative model availabl Just a really pleasant, honest, no-pressure-style dealing with Denis. He went an extra mile to make sure there was a better alternative model available (in this case a better A/C system in a very similar, Smart car). Highly recommended Employee. W.N. new San Francisco family. More
by bachnwillus
Employees Worked With
Denis Kaganovich
