Audi Palo Alto

Although this was not my first time doing business with Audi Palo Alto, I was quite upset by the whole situation this time. I went for a battery check since it needed jump start. After keeping the car for Audi Palo Alto, I was quite upset by the whole situation this time. I went for a battery check since it needed jump start. After keeping the car for 4 days just to check the battery, I was told that the it was bad and needs replacement and there was a oil leak on the engine, although it was 2.5 years old only and replaced at Audi Fremont and serviced the car 2 weeks earlier with them and they said battery was good and everything was fine with no oil leaks. Being doubtful, I got the car from them I took it to an independent mechanic to check the battery. Both the car computer and directly testing the battery itself indicated that the battery is healthy and doesn't need replacement!! The only reason the car needed a jump start was because it hasn't been driven regularly, so battery needed to be charged. I have the vehicle computer report indicates that the battery is healthy and only needs changing, not replacement. So, I am not sure how Audi Palo Alto came up with the replacement thing. I'm honestly quite upset about the whole thing. More

Good experience getting a recall fixed. They called me, easy to schedule online. Everyone was efficient and professional. And they washed my car and left a video easy to schedule online. Everyone was efficient and professional. And they washed my car and left a video More

Great job John Su was fantastic in finding the replacement tire and getting my part covered and the body fixed. It was top notch service and he knows his stuff. Always a pleasure to see him when I replacement tire and getting my part covered and the body fixed. It was top notch service and he knows his stuff. Always a pleasure to see him when I show up for service. More

John was great- he got me in and out for my service in record time. I really appreciated that he made the effort to ensure that I was out at the promised time:) record time. I really appreciated that he made the effort to ensure that I was out at the promised time:) More

John’s service was great! He was responsive, knowledgeable, and easy to work with. Highly satisfied with the service I received at Audi Palo Alto. knowledgeable, and easy to work with. Highly satisfied with the service I received at Audi Palo Alto. More

Service department doesn’t know meaning of the word. Upsold my son on unneeded repair. Unreachable during the day. I’d really hoped that the dealership closest to my house would be the beginning of a Upsold my son on unneeded repair. Unreachable during the day. I’d really hoped that the dealership closest to my house would be the beginning of a new relationship. Fortunately my lease is up in a couple months and I won’t have to deal with these folks again More

Took 1 1/2 weeks for Repair. Missed many days of work waiting for a loaner vehicle only to have it break down 25 miles from home on a Sunday. It had to be tied back to the dealer while I had to order a L waiting for a loaner vehicle only to have it break down 25 miles from home on a Sunday. It had to be tied back to the dealer while I had to order a Lyft to get back home. By the time I was able to get another loaner I had missed many days of work. Got some pushback when I requested reimbursement for the ride home from the loaner car breakdown. Am still waiting for my $40 from the dealer. Really has turned me off of getting another Audi in the future. More

My etron has had a lot of issues since I first purchased it. I’m not very happy with Audi but the local service team did a good job. it. I’m not very happy with Audi but the local service team did a good job. More

John gets an A+ for customer service. His communication while my car was in for service was Outstanding, I knew exactly what was happening and received prompt responses back from him if I had a question. while my car was in for service was Outstanding, I knew exactly what was happening and received prompt responses back from him if I had a question. More