Audi Palo Alto

Service department at Audi, Palo Alto location has gotten worse and worse. I’ve been taking my A7 to this place since 2014. I dropped off my car after an overheating incident during one of the hot weekends a worse and worse. I’ve been taking my A7 to this place since 2014. I dropped off my car after an overheating incident during one of the hot weekends and Quan was my service advisor. He tried to overcharge me by quoting $2480 to replace a thermostat intermittently getting stuck and I told him this was ridiculous price. Then he texted me back the next day saying given my long service history at the place, he could offer me 50% discount. Think about it for a moment on how much he tried to overcharge me the first time around. Now the pricing is more in line but still high. I questioned him whether they properly topped the coolant during the previous maintenance service. During our interactions, he was rude, defensive and never addressed me with my name. Even then I agreed to do the fix - so I could drive my car again. I left the dealership telling myself it’s probably time to say goodbye to this place because I’m losing my trust in their business practices and customer care. I had a really scary safety incident a couple years back. A day after I took the car back from service at Audi Palo Alto, I stopped by a gas station and tried to fill up. While I was pumping gas, at one point all the gasoline started pouring out from underneath the vehicle!! They obviously forgot to seal something up during the service. Thank God I wasn’t a smoker and no one smoking around me at the time. I raised the issue with the management but seemed to go nowhere. This place obviously does not take safety issue seriously. Just don’t take your car there for the service! More

FOR YOUR OWN SAFETY SAKE, DO NOT bring your car to Audi Palo Alto! They will tamper with your vehicle so you would need to bring it back! So dishonest and most importantly I couldn’t entrust my safety wi Palo Alto! They will tamper with your vehicle so you would need to bring it back! So dishonest and most importantly I couldn’t entrust my safety with this place anymore. I got my last straw drawn with Audi Palo Alto after going there for services for the past 6 years. June 16-19 visit would be my last time taking my car there. This is the review for a follow-up service visit after another 1-star review I just submitted. To recap briefly on the background as written in the previous review, I avoided getting overcharged by 100% for a thermostat replacement. I was offered 50% discount of $1220 to get the repair work done. Below is the original text. “Good morning, our factory states that we are able to assist with 50% of the repairs due to your service history with us and also because you are purchasing an Audi Care maintenance plan. If you decide to proceed with the thermostat, your portion of the repairs will be $1220.00 plus tax. Text STOP to opt-out. --Quan Huynh Audi Palo Alto” Then a week later, my car check engine light came on. Coincidence? - I’m thinking. I took the car back to have it checked out again. This time it was Benny Gomez who was my service advisor. A couple days later he called me back saying there’s some sensor that needs replacement. Estimated cost would be $1201. Another coincidence? The last time I was offered discount of nearly the same amount. So they know what will bring you back in... Then things got worse. I lost my trust with them and went with my hunch to just refuse the service and take it somewhere else. On the day of picking up, Benny offered me he could replace the sensor part for free since it was supposed to be covered under factory recall warranty. Huh? What kind of funny business are they running here? Wasn’t I just quoted $1200 a day earlier to fix the same issue? I couldn’t help but kept connecting the dots that they wanted to make back that $1200 discount they cut me on the previous service. AND even willing to go to the extent they would TAMPER WITH MY CAR to pop the check engine light back on soon after the previous service. I am now extremely concerned with my own safety and the safety of other customers going to that dealership. I have a responsibility to alarm this incident not only to the top management but to Audi headquarter and to the their customer base so they’re fully aware of the funny stuff going on here. The safety is the ultimate importance in auto services and they have violated it and breached my trust. I have requested to have my remaining service package refunded back to me and they only offered to issue a check. Will see if I will ever receive that check in the mail. 3 business days in and I have not received a call yet from the upper management. I think I will have to make a visit myself in the interest of consumer safety and protection. More