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Audi Palo Alto
Palo Alto, CA
2,838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,838 Reviews of Audi Palo Alto
June 12, 2020
Close to home, friendly and punctual, good communication. Very good paper service report explaining work performed. (This 25 word requirement is not ver friendly.) xxx Very good paper service report explaining work performed. (This 25 word requirement is not ver friendly.) xxx More
by jlg
Verified CustomerEmployees Worked With
Quan Huynh
June 11, 2020
Smooth and easy experience. Travis and Richard were fantastic to work with, very professional and courteous. I will definitely refer them to family and clients. fantastic to work with, very professional and courteous. I will definitely refer them to family and clients. More
by Fordsc
Employees Worked With
Richard Yoneji , Travis Brown
June 10, 2020
Quick on receiving people coming in for service, the staff is friendly and very attentive to get you what you need. I appreciate the follow up videos provided by the techs when service is being complete staff is friendly and very attentive to get you what you need. I appreciate the follow up videos provided by the techs when service is being completed on my vehicle. More
by NCTAPIA36
Employees Worked With
John Su
June 10, 2020
My first visit. Easy to make appointment and everything was performed as promised and on schedule. Pleasant waiting area and very clean facility. Plan to use this dealership for all of my service needs. was performed as promised and on schedule. Pleasant waiting area and very clean facility. Plan to use this dealership for all of my service needs. More
by paul_larango
Employees Worked With
John Su
June 10, 2020
Service process worked very well Easy dropoff, simple loaner process, easy pickup, and most importantly, timely and proactive updates on the status of my vehicle while it was in for s Easy dropoff, simple loaner process, easy pickup, and most importantly, timely and proactive updates on the status of my vehicle while it was in for service. More
by Audi RS5 Owner
Employees Worked With
Quan Huynh
June 10, 2020
Amazing service, I have never felt so special! Highly recommend!! I always trust that I will be treated excellent! I can’t wait for my next scheduled event. recommend!! I always trust that I will be treated excellent! I can’t wait for my next scheduled event. More
by teavor
Employees Worked With
John Concelation, Benny Gomez, John Su, Victor Luis, Quan Huynh
June 09, 2020
Great service. On time. Loaner car was no problem. Resolved the issue sooner than expected. Took all precautions regarding COVID. Can only highly recommend it. Resolved the issue sooner than expected. Took all precautions regarding COVID. Can only highly recommend it. More
by Ks
Employees Worked With
John Su
June 09, 2020
Got a great deal for my car, but unfortunately the buying experience at this dealership was not so great. Sales people were not attentive, no one showed me how to work the features in the car, and the bigge experience at this dealership was not so great. Sales people were not attentive, no one showed me how to work the features in the car, and the biggest disappointment was that the picture shown on the listing was not the actual picture of the car. The picture on the listing had a hitch on it which was one of the primary reason I wanted the car. It was confirmed by the salesman I was dealing with that it has a hitch. Flew up from San Diego to pick up the car only to find out that it did not have the hitch. We bought it anyways because it was still a great deal even without the hitch and mainly because we had no other way of getting home. To their credit, they did give me another $500 off the agreed price, but now I have to deal with trying to get a hitch on it. The cost of having an OEM hitch installed is ~$3000, which make the $500 price reduction not all that great. Another negative thing we experienced was that some of the extras listed on the window sticker were not in the car when we picked it up. We only realized that after we arrived home. When we called to inquire about those items, we were told that the car was sold as-is when we purchased it. Just a little background on the car. It was listed as a used car because it was the courtesy car and had only 3400 miles on it, so it’s basically a new car. We I called to inquire about the car, I was emailed the window sticker that listed all of the features and options on the car and was told that it came with everything listed on the window sticker. After we completed the paperwork, and took the keys, they did not offer to do a walk around with us to make sure that everything is in place before we drove off. This is the most expensive car I’ve purchased, but unfortunately, it was one of the worst buying experience I had. The salesman was nice and respectful, but I think he could use a little more training on how to make the customer feel valued and do his due diligence to make sure the description of the listed car match the actual car being sold. This is especially important when dealing with internet sales of vehicles. More
by cdl2k
Employees Worked With
Eric Gonzalez
