Audi Palo Alto

Came in for10k maintenance. Services . Agent was Came in for 10k maintenance. Services . Agent was pleasure and answer all questions & concerns. Provide a car loaner fast & simple process Great s Came in for 10k maintenance. Services . Agent was pleasure and answer all questions & concerns. Provide a car loaner fast & simple process Great service & customers oriented. Facilities clean & on time . More

Extremely professional, responsive and clear in their explanations. Up to date calls or texts so you know what is going on/ happening to your vehicle. explanations. Up to date calls or texts so you know what is going on/ happening to your vehicle. More

The service was done in timely fashion, and it was very easy to schedule the appointment. Staff was great! It’s certainly beyond my expectations! Excellent job! easy to schedule the appointment. Staff was great! It’s certainly beyond my expectations! Excellent job! More

Poor experience with the service department My car was being serviced at Audi Palo Alto for 2 months . I ended having to work with 4 different supervisors and a heard a multitude of excuses thro My car was being serviced at Audi Palo Alto for 2 months . I ended having to work with 4 different supervisors and a heard a multitude of excuses throughout and had to repeatedly call them to get any updates. They lack attention to detail and are very slow to followup. Twice they returned my car, and I had to immediately return to the dealership with the exact same heating issue occurring which tells me they don’t check their work. Over this period they performed 4-5 repairs, most of which ended up being unnecessary. I do appreciate their persistence. Even in the end when I picked up the car a final time I had to return to the dealership yet again because the windshield wiper was misaligned with the car, which leads me to believe they do not inspect the cars properly after repairing them and putting them back together. David the service advisor was courteous and generally responsive when I called him and he did his best given the situation, but rest of the folks, other supervisors and Audi of America did not take proper ownership and responsibility here in getting the issues resolved in a timely manner. More

Excellent experience and Luan is great! Overall would definitely recommend any of my friends family to visit this dealership if they are interested in a new Audi! definitely recommend any of my friends family to visit this dealership if they are interested in a new Audi! More

Best Audi service experience I have had since purchasing the car. All new service advisors and what a difference that made in the entire experience. the car. All new service advisors and what a difference that made in the entire experience. More

Palo Alto Audi has great service. They make it easy. Palo Alto Audi has great service. They make it easy. My car now has over 130,000 miles probably due to the great service by Palo Alto Audi. Palo Alto Audi has great service. They make it easy. My car now has over 130,000 miles probably due to the great service by Palo Alto Audi. More

Such a great experience at this dealership. Walked in to just look at a car and walked out with it. A clean and amazing look and feel dealership. Top notch service by Mila and Richard in helping us Find our just look at a car and walked out with it. A clean and amazing look and feel dealership. Top notch service by Mila and Richard in helping us Find our dream car. More

It was great, very helpful clear and speedy. No complaints. They were friendly. Very thorough cleaning and inspection. Cool to watch them inspect it from the shop. complaints. They were friendly. Very thorough cleaning and inspection. Cool to watch them inspect it from the shop. More

My wife and I experienced excellent service from Mike low. We purchased our Audi Q5 Premium plus through the Costco program. We are very pleased. Mike introduced us to the financial manager and the servi low. We purchased our Audi Q5 Premium plus through the Costco program. We are very pleased. Mike introduced us to the financial manager and the service manager, and Mike set up an appointment with a Tech rep, Do, who explained many of the tech system’s functions and features. We never felt rushed or pressured. We also appreciated the 50% discount coupon which allowed us to purchase a rear cargo cover, license plate frames and sun shade. Much Thanks, Ron and Carolyn OBrien More