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Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,834 Reviews of Audi Palo Alto
May 22, 2023
We had to get a new car yesterday due to my other car getting totaled. Was honestly dreading having to go through the process, but everyone at this location made it 100 times better. Peter was our sales getting totaled. Was honestly dreading having to go through the process, but everyone at this location made it 100 times better. Peter was our sales person and he was phenomenal. So incredibly patient and answered every single one of my questions. Bruce was the manager and he was equally as helpful and so pleasant to work with. Edmundo was our finance guy and was very thorough and helpful. I have been to two other Audi dealerships, and this one was, hands-down, my favorite. Very great staff, lots of options to choose from and they really made us feel welcome and comfortable. More
by Tiff209
Employees Worked With
Peter Munoz, Bruce Andreu, Bruce Andreu
May 18, 2023
I had a very bad experience with Audi Palo Alto. My car got a check engine light, and it took over 4 days, numerous phone calls, and a trip to the dealership to get an update on the vehicle. Then, t My car got a check engine light, and it took over 4 days, numerous phone calls, and a trip to the dealership to get an update on the vehicle. Then, they tried to charge me more than what audiusa.com is selling the parts for. They did agree to match the price, but "forgot" about it when I went to pick up the car. Luckily for me, we communicated over text, so they ended up matching the price. They also did over 50 miles on my car, even though their mileage out claimed only 5 miles. Unfortunately, I noticed that after I left the dealership but several days later, I still haven't heard back from them. Needless to say, I'm not going back. More
by KRASIMIR.DOBREV
Employees Worked With
John Su
May 16, 2023
Had previous excellent experience. Not sure why this service appointment interaction caused more confusion than clarification to my question of work performed at 40000 miles. Not sure why this service appointment interaction caused more confusion than clarification to my question of work performed at 40000 miles. More
by Rotter1010
Employees Worked With
Ken Davidson in Service. He’s not on your list
May 16, 2023
Good service here -- I had to do a couple recalls on my car they scheduled me for a week out. Unfortunately it seems loaner cars are a rare find so I had to arrange for transport to/from the dealership. Ho car they scheduled me for a week out. Unfortunately it seems loaner cars are a rare find so I had to arrange for transport to/from the dealership. However the service itself only took about 5 hours and overall the experience was great! More
by dealerrater45
Employees Worked With
David Wu, Jung Pak
April 27, 2023
Great communication and service. Very pleased with the interaction. Cat was ready on time. Agent and shuttle driver were very nice and made the experience pleasant. Very pleased with the interaction. Cat was ready on time. Agent and shuttle driver were very nice and made the experience pleasant. More
by Bogdan
Employees Worked With
David Wu
April 13, 2023
I recently purchased a new car from them- within a week flash "no airbags alerts" the car was less then 7 days old. I couldn't for the life of me get help form either the sales person or John Su and his te flash "no airbags alerts" the car was less then 7 days old. I couldn't for the life of me get help form either the sales person or John Su and his team -- today I was so frustrated I called Rector in Burlingame appointment and confirmed drive home. More
by Lora A
Employees Worked With
John Su
April 01, 2023
Service is excellent. Kept us updated and solved the problem. Cheers to John Su for running such a good shop and thanks to Arnold for his fine assistance Kept us updated and solved the problem. Cheers to John Su for running such a good shop and thanks to Arnold for his fine assistance More
by jane.tollinger
Employees Worked With
Arnold, John Su
March 31, 2023
2nd car we have purchased in 6 months from Audi Palo Alto. The sales team of Nick and Billy are top flight! Nick has been super supportive at getting minor issues resolved with the help of Service tea Alto. The sales team of Nick and Billy are top flight! Nick has been super supportive at getting minor issues resolved with the help of Service team as well. Great sales team, no presure just very informative about the pros and cons of the vehicles we were interested in. If you are insearch of an Audi, give Nick and Billy a call and learn all about your potential vehicle. More
by avowal_edgiest00
Employees Worked With
Nick and Billy, Bruce Andreu
March 24, 2023
Took my Audi Q7 in to fix a vent issue. Quan was super helpful. Got it fixed within a day. Also, the car was just outside of the warranty period. But Quan was able to talk to Audi and get i Quan was super helpful. Got it fixed within a day. Also, the car was just outside of the warranty period. But Quan was able to talk to Audi and get it covered. The courtesy pick-up/drop-off was also extremely efficient. Overall, fantastic service! More
by uploads.02given
Employees Worked With
Quan Huynh
