Audi Palo Alto

Horrible experience. Charged outrageously for use of courtesy car which was needed because work not completed as promised Charged outrageously for use of courtesy car which was needed because work not completed as promised More

Really great service. Fast, efficient and very reasonable price. We'll be back for future service improvements. Thanks Arnold, Ulisses and team! Fast, efficient and very reasonable price. We'll be back for future service improvements. Thanks Arnold, Ulisses and team! More

Quann was very thorough and efficient. Explained the work to be done, even helped do some comparison shopping on tires. Kept me in the loop. Just routine maintenance needed but all done ef Explained the work to be done, even helped do some comparison shopping on tires. Kept me in the loop. Just routine maintenance needed but all done efficiently More

Simple Oil, Filter, Brake Fluid service. "Quan" was helpful, friendly, efficient. Car was done when promised with a nice car wash service included. "Quan" was helpful, friendly, efficient. Car was done when promised with a nice car wash service included. More

Great service. My service advisor -Quan Huynh Audi Palo Alto is the best! He is always helpful and pleasant! Makes a big difference! My service advisor -Quan Huynh Audi Palo Alto is the best! He is always helpful and pleasant! Makes a big difference! More

Brought my vehicle in for service. Told me it was washed and vacuumed but it clearly wasn’t. Then I drove off and just before getting on the freeway I saw the inspection due still disp Told me it was washed and vacuumed but it clearly wasn’t. Then I drove off and just before getting on the freeway I saw the inspection due still displaying so I had to go back. It also took more than a month’s notice for a service appointment and they had to keep it more than 24 hours for software updates/reflashes. More

I received great service from Dave Wu. He made sure that all my concerns were fixed. He even advocated on my behalf to replace the brakes. He responds promptly to my texts. I have an He made sure that all my concerns were fixed. He even advocated on my behalf to replace the brakes. He responds promptly to my texts. I have an ongoing concern with Audi Parts department. Parts are not stocked locally and must be shipped, however they do not use expedited shipping (next day) so it takes days or a week to receive. I think this an unnecessary inconvenience. Thank you More

Knowledgeable staff who work diligently and communicate well. Arnold was straightforward and to the point and helped me with my service in a timely fashion. well. Arnold was straightforward and to the point and helped me with my service in a timely fashion. More

Quan gave me great service. He communicated with me in a timely manner and answered all my questions, including providing a breakdown of the parts and labor involved in an unexp He communicated with me in a timely manner and answered all my questions, including providing a breakdown of the parts and labor involved in an unexpected needed repair. More

I had my car serviced in November and straight away had a warning light issue with oil pressure. Amazingly this had happened before and was due to over filling of the oil. I brought it back to be fixed and t warning light issue with oil pressure. Amazingly this had happened before and was due to over filling of the oil. I brought it back to be fixed and then it happened again - and I had to bring it back a second time (yesterday 2/8/2023). And again I diagnosed the problem (overfill) and it seems this time it was fixed. The cost to me personally for poorly performed work had been 4-5 hours of my time as well as $150 for Uber fares - and no compensation offered - just that the Audi A3 Teton has a very sensitive sensor. ( The shuttle service to my home is outside their radius ) very frustrating More