Audi Palo Alto

Happy with our service I just want to put in a good word for John Su for his excellent communication skills, friendly demeanor and professionalism in his dealing with us thi I just want to put in a good word for John Su for his excellent communication skills, friendly demeanor and professionalism in his dealing with us this past week for a routine 30,000 mile service. We have had no particular problems with our Q3, but we are assured that if we had pointed out a particular problem, he would have listened attentively and would have taken steps to get to the source of the problem and dedicate himself to having it solved. More

No loaner car that I had requested I had to come back later in the day. It was a great inconvenience. Once they had the carThe work was completed quickly later in the day. It was a great inconvenience. Once they had the carThe work was completed quickly More

Great service and very responsive to all my questions. Eric was engaged right from the start and patient through the entire sale process. Highly recommended Eric was engaged right from the start and patient through the entire sale process. Highly recommended More

Helpful staff, work completed quickly This is a great service center. Staff is friendly and helpful, and the work is always completed on time. Highly recommended; I will continue to bring This is a great service center. Staff is friendly and helpful, and the work is always completed on time. Highly recommended; I will continue to bring my car here for service. More

Benny Gomez has a great customer service. Very polite and respectful. satisfied with the work done on my Audi Q5. Thanks Mr Gomez!! Appreciate your help and respectful. satisfied with the work done on my Audi Q5. Thanks Mr Gomez!! Appreciate your help More

Quan was very helpful and attentive. I’m very happy with the service on my car and will return again for my next service. Thank you. the service on my car and will return again for my next service. Thank you. More

My visit was great and Benny Gomez was the reason. My car was in and out quickly. I’ll be back again for my next service visit. was in and out quickly. I’ll be back again for my next service visit. More

I missed my appointment due to a meeting and I was still able to set an appointment a few hours later that same day. I came in, Kevin checked me in and the team got to work right away on my car. I really a able to set an appointment a few hours later that same day. I came in, Kevin checked me in and the team got to work right away on my car. I really appreciate the amazing service! More

Basic service disappointing for long wait Decided to wait for my car considering I could get some work done for a few hours. After two and a half hours I noticed my car wasn’t even taken in y Decided to wait for my car considering I could get some work done for a few hours. After two and a half hours I noticed my car wasn’t even taken in yet for service yet I was the only one in the waiting area. I was surprised more focus to servicing cars to those that wait wouldn’t be a priority. After nearly 4 hours, my car was finally done. My car didn’t need anything other than basic milestone service. The efficiency and process in the service area likely needs to be looked at for improvements to create a better experience for customers especially those that wait. If I go back, I’m dropping my car off. John Su was great in trying to make it better but the lack of good service process that is likely out of his control left a bad experience. More