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Audi Palo Alto

Palo Alto, CA

4.1
2,835 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,835 Reviews of Audi Palo Alto

January 12, 2020

Drew was a solid sales rep going above and beyond to help with the sale. He was very knowledgable about Audi and direct competitor cars I was also looking at. More

by Michael.nevolo
Recommend Dealer
Yes
Employees Worked With
Drew Michaels, Tony Oliva
January 12, 2020

The service was 5 stars from the moment I drove into the service area. Kevin did an excellent job and I would highly recommend the service department! More

by Jwbenson2001
Recommend Dealer
Yes
Employees Worked With
Kevin Gaddis
January 12, 2020

John is always gracious and professional.(This 25 word John is always gracious and professional. (This 25 word min originally dissuaded me from submitting a response at all. It's a lot to ask and to type More

by ASTRIDCOLEMAN
Recommend Dealer
Yes
Employees Worked With
John Su
January 11, 2020

Brought my Q5 in for recall work.John Su, the service Brought my Q5 in for recall work. John Su, the service agent. Is a 10!!He squeezed me in and got it done speedily. Plus a free wash. More

by marysolomon
Recommend Dealer
Yes
Employees Worked With
John Su
January 11, 2020

Terrible service, everything takes super long. Inappropriate amount of time to drop off the car for service - 45 mins. Pick up - same. Service Reps are distracted, talking to several custome More

by Audi Service Nightmare
Recommend Dealer
No
Employees Worked With
Benny - Service Dept
Jan 11, 2020 -

Audi Palo Alto responded

I apologize for our lack of attention to your needs with your service visit. Please feel free to reach out to me and we can discuss further so I can improve our process in the future. Thank you Jon Bittrolff General Manager

January 11, 2020

Happy with our service I just want to put in a good word for John Su for his excellent communication skills, friendly demeanor and professionalism in his dealing with us thi More

by keoshian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Su
January 11, 2020

No loaner car that I had requested I had to come back later in the day. It was a great inconvenience. Once they had the carThe work was completed quickly More

by LINDAGOLUB
Recommend Dealer
Yes
Employees Worked With
John Su
January 11, 2020

Great service and very responsive to all my questions. Eric was engaged right from the start and patient through the entire sale process. Highly recommended More

by Aman
Recommend Dealer
Yes
Employees Worked With
Eric Gonzalez
January 11, 2020

Helpful staff, work completed quickly This is a great service center. Staff is friendly and helpful, and the work is always completed on time. Highly recommended; I will continue to bring More

by susanstone14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg, Benny, John Su
January 11, 2020

Benny Gomez has a great customer service. Very polite and respectful. satisfied with the work done on my Audi Q5. Thanks Mr Gomez!! Appreciate your help More

by JOSE.MIRANDA.1
Recommend Dealer
Yes
Employees Worked With
Benny Gomez.
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