Audi Palo Alto

Tried to raise price almost $1000 after a negotiated OTD deal. Forced me to purchase an optional aftermarket dent warranty and won't respond to me requests to cancel it. Also the center armrest latch was deal. Forced me to purchase an optional aftermarket dent warranty and won't respond to me requests to cancel it. Also the center armrest latch was broken in a car described as "flawless, no issues" by the salesrep More

Sidney was a great service provider. He was attentive and very helpful and he was patient He was attentive and very helpful and he was patient More

Service provided was very satisfactory! Arnold. The service manager did a great job! Kudos to him! Arnold. The service manager did a great job! Kudos to him! More

Offers comparable pricing to local garages. Good communication. Takes responsibility for and resolves issues related to work done. Good communication. Takes responsibility for and resolves issues related to work done. More

My experience at this dealership was the best one that I’ve ever had anywhere. Everyone was helpful, knowledgeable and fair. I would also recommend the dealer rep that I worked with to my friends and fami I’ve ever had anywhere. Everyone was helpful, knowledgeable and fair. I would also recommend the dealer rep that I worked with to my friends and family. She was the amazing. More

Awesome service beyond expectations. Customer service is clearly at the top of their priority list! Customer service is clearly at the top of their priority list! More

Fast, efficient, friendly. Highly responsive service. David Wu was excellent in the customer facing role. Thanks to the service/tech team as well. Highly responsive service. David Wu was excellent in the customer facing role. Thanks to the service/tech team as well. More

Audi Palo Alto has always been very accommodating with their Service Department. Straight forward and honest. I personally have dealt with Quan on the last several times I have needed Service or Repairs their Service Department. Straight forward and honest. I personally have dealt with Quan on the last several times I have needed Service or Repairs in there and he has always taken the time to explain things and “looked out” with some good advice for myself as his customer! Which is the same way I handle my business with my customers. Everything has always been completed within the time frame as quoted. My only recommendation would be to get a few more rentals available, but with that said Quan also made sure I had a way back home and offered a ride back to pick my car up if needed which was impressive. Great job Audi Palo Alto. More

For service, not sure why it takes 8 hours to top off fluids and change spark plugs, especially since I had an appointment first thing in the morning. And I dropped off the key with a key ring, and when fluids and change spark plugs, especially since I had an appointment first thing in the morning. And I dropped off the key with a key ring, and when I picked up the car the key ring was gone - someone nabbed it. Disappointed in the service at this dealer. More