Audi Palo Alto

Excellent service! The repairs were done fast, completely and well. Service advisor was responsive to my text message and then kept me informed via text. Chief mechani The repairs were done fast, completely and well. Service advisor was responsive to my text message and then kept me informed via text. Chief mechanic was quick to assess and authorize warranty work. More

Friendly & efficient Really appreciate Brendan’s friendly and efficient customer service in getting everything back in working order on my Q3, all while accommodating my s Really appreciate Brendan’s friendly and efficient customer service in getting everything back in working order on my Q3, all while accommodating my schedule and letting me avoid rush hour traffic! More

Professional, Easy A3 Etron servicing I am extremely pleased with my overall experience getting my 2018 A3 Etron it’s first scheduled maintenance. Brendan was professional, proficient and I am extremely pleased with my overall experience getting my 2018 A3 Etron it’s first scheduled maintenance. Brendan was professional, proficient and knowledgeable. He got me in and out quickly with a loaner car. All of my servicing was completed on time and properly. More

Poor time management; lack of transparency Went in for a 10k service which is basically just an oil change and cursory inspection. My CS manager was very friendly—when he spoke to me. I was pro Went in for a 10k service which is basically just an oil change and cursory inspection. My CS manager was very friendly—when he spoke to me. I was promised a 1.5h max wait which turned out to be 3.25h. There was no proactive communication about the delay, nor acknowledgement of the mismatch in communication. I had to continually present myself to ask about status. On top of all of this, there were at least 2 other people at the service desks but no one in the office acknowledged my presence while my service manager attended to other customers for 10 minutes—twice, not even my manager. I was eventually offered a lunch coupon nearby but did not want to extend my time; turned out the additional delay was still :45m when I was told 15-20m. The work seems to have been fine but the service department is poorly managed. More

Car still not fixed after one month All, I have brought my A8 (which I bought from you) in for three services this year: The first time was for the rear brakes to be done. Withou All, I have brought my A8 (which I bought from you) in for three services this year: The first time was for the rear brakes to be done. Without giving me a pre-work estimate not only were the rear brakes changed but the fronts too also. I attach e-mail chain. I ended up agreeing to pay an amount for the combined work that was greater than the cost for the agreed work but discounted from list. I accepted that as I wanted to preserve the relationship but when I found that not only was this work that was not authorized but was work that did not need to be done (based on the condition of those brakes). See attached. I remain really bothered that Audi Palo Alto did this and then did not step up to do the right thing but rather nickel and dimed more dollars out of me. I should have reported this to BAR but – again – wanted to give you guys a chance. Second time was a major service – here what your website quotes for the specific car and the specific service is not the same as the price the advisor fixes and the customer pays. Finally this last time. It took 2 days under one whole month to get the repair done. During this time there was one call only from the advisor to tell me of status. I was left calling in 3 times to (a) get a loaner – the advisor promised to call me when he had one as he didn’t when I dropped the car off and (b) to ascertain status – where no-one could help despite 4 calls and waiting before eventually being told that my adviser was no longer there. Here two points (a) one of your advisors forwarded me to the Service Manager’s VME, despite the fact the Service Manager was on paternity leave and (b) despite trying 3 times your GM never called me back. And finally to cap it all....exactly the same MMI problem that caused me to bring the car in for service is still happening and has not been fixed. See video. More

Professional, great service Great service, excellent service representative (John). highly recommended. I will definitely bring my car here again for service and routine mainten Great service, excellent service representative (John). highly recommended. I will definitely bring my car here again for service and routine maintenance. Good with providing alternative transportation, e.g. Lyft. More

Universal garage door opener issues Cyrus was professional, and courteous. They kept me informed of the progress, and provided free pickup and delivery. I would definitely recommend Pa Cyrus was professional, and courteous. They kept me informed of the progress, and provided free pickup and delivery. I would definitely recommend Palo Alto Audi. More

Great service Second experience here and have been very pleased. The staff at Palo Alto is awesome. Victor was very kind and helpful. The service was done in no tim Second experience here and have been very pleased. The staff at Palo Alto is awesome. Victor was very kind and helpful. The service was done in no time, which is always a plus. More

Simple and Straightforward Buying Experience Wanted to replace my wife's 2010 Q5 with a newer (but still used) Q5. Stopped by on a Sunday and reviewed the plentiful inventory of certified used ve Wanted to replace my wife's 2010 Q5 with a newer (but still used) Q5. Stopped by on a Sunday and reviewed the plentiful inventory of certified used vehicles, and liked a couple of them in particular. But my wife wanted to be part of the selection process, so we made an appointment and returned the following Saturday. In the interim reviewed and compared all of the Q5's available, and selected a few front-runners. Test drove two, chose one, got an OK deal on my trade-in, and we were out the door to enjoy the rest of our weekend in a new (to us) 2017 Q5! I enjoyed dealing with Travis Brown as our sales rep; he was down to earth and straightforward. No hard-sell, just facts, helpful, accommodating, and good to work with. We were efficient in the process, we got a fair deal on a great car, and we were on our way to enjoy life. Great experience overall. More

20,000 mile service Very helpful, speedy, and thorough. Excellent service as always. I was alerted right away when my card was finished and car was washed when I picked i Very helpful, speedy, and thorough. Excellent service as always. I was alerted right away when my card was finished and car was washed when I picked it up. More