Audi Pasadena

Salesman saved service call Took Q7 to Rusnak for oil change & 20K mile checkup. Arrived without an appointment, parked in service area & stood near outside service desk. Stood t Took Q7 to Rusnak for oil change & 20K mile checkup. Arrived without an appointment, parked in service area & stood near outside service desk. Stood there about 5 minutes while service reps talked to a Hispanic Lady at stand, who I assumed, was in charge. Got a little annoyed because, not only didn't she say anything to me, she didn't acknowledge my presence. She walked pass me, so she had to see me there. Before leaving, which I was about to, I went inside and asked Ian if anybody could help me. Ian handled everything. He took my info, arranged for the vehicle's service & arranged a ride home for me. Also, contacted me when vehicle was done & arranged ride back to dealership. Can't say enough good things about his service. The lady at the desk needs retraining. Rusnak was a few minutes away from losing me forever as a customer. Nobody is too busy to say, "I'll be with you in a few minutes." More

Gave me reason to worry Took my Q3 in for its 35K service, I was treated great and everything went well. I knew I had a bad wiper blade in the back that had half the rubber h Took my Q3 in for its 35K service, I was treated great and everything went well. I knew I had a bad wiper blade in the back that had half the rubber hanging from it. I double checked that they would check out my blades and they said yes. When I went to pick up my vehicle I checked the paperwork and it didn’t show that they replaced a wiper blade. It said they checked it. So when my car came out I checked it and it had the old ripped blade still on it. my question is... if they didn’t catch an obvious thing like this, what else did they skip over on a $500 service? I bought a new blade and they replaced it while I waited. I know it’s a wiper blade but I left thinking, what else didn’t they check? not a good experience. More

Amazing experience Everything was quick and easy, staff is great and helpful! I highly recommend! They were very friendly, and everything was done smoothly. Amazing serv Everything was quick and easy, staff is great and helpful! I highly recommend! They were very friendly, and everything was done smoothly. Amazing service, amazing staff. More

Fast, reliable and efficient Friendly and easy. I was greeted with a warm welcome, great and professional attitude from Mr. Johnny Borja. A truly great asset for this company. Th Friendly and easy. I was greeted with a warm welcome, great and professional attitude from Mr. Johnny Borja. A truly great asset for this company. Thank you very much! More

Great service! My service guy was a polite as could be. He was patient and really listened to me. Loved the loaner car and my car all washed when I picked it up. My service guy was a polite as could be. He was patient and really listened to me. Loved the loaner car and my car all washed when I picked it up. More

Great service dept Fast and friendly service. Easy to make appointments. Checked tires and brakes beside fixing the recall. Johnny Borja the service rep was wonderful. F Fast and friendly service. Easy to make appointments. Checked tires and brakes beside fixing the recall. Johnny Borja the service rep was wonderful. Free car wash could of been better but it’s free. Quiet and easy location. I would highly recommend the dealership. More

I met the A6 of my dreams. Lol Amazing team. Great experience, George Pau is the man! Britney in finance is bad a$$.. It was a great experience. I will definitely be doing future Amazing team. Great experience, George Pau is the man! Britney in finance is bad a$$.. It was a great experience. I will definitely be doing future business with them again. Thank you!!! More

My Dealership! Best service in town....second to none!! Christian Pompa was friendly, knowledgeable, helpful and his service was impecable...took charge of the probl Best service in town....second to none!! Christian Pompa was friendly, knowledgeable, helpful and his service was impecable...took charge of the problem and my situation and send me home in an Uber in less than 10 minutes.! Pretty impressive!! More

Service! My service rep Henry Perez is the best ever! He is helpful, nice and efficient. Too bad they make him conduct the payment part now. Takes a lot of his My service rep Henry Perez is the best ever! He is helpful, nice and efficient. Too bad they make him conduct the payment part now. Takes a lot of his time to help other customers. Henry informs me what needs to be done and what is going to be done. I wouldn't go anywhere else. More

service Friendly and they done an excellent job the service is about 4 hrs but we didn't stay they offer us uber and we didn't wait so long they offer al Friendly and they done an excellent job the service is about 4 hrs but we didn't stay they offer us uber and we didn't wait so long they offer also some bread and coffee which is also good for the costumer over all my experience is excellent More