Audi Pasadena

This is the second new car purchase from Rusnak and both experiences have been very good and prices have been excellent. experiences have been very good and prices have been excellent. More

One of the most frustrating car-buying experiences I’ve ever had. For over a week, I was in regular contact with a salesperson named John regarding a 2018 Tesla Model X that Audi Pasadena was preparing ever had. For over a week, I was in regular contact with a salesperson named John regarding a 2018 Tesla Model X that Audi Pasadena was preparing for sale. I repeatedly expressed my interest in purchasing the vehicle and even asked to leave a deposit, but was told the dealership does not accept deposits. Throughout the process, I was given multiple updates about repairs and when the vehicle would be ready. The first time I was told it was ready, I immediately prepared to buy it, only to be told moments later that it had been sold. The next day, John informed me that the deal had actually fallen through because the other buyer’s financing was not approved. I again confirmed that I was ready to purchase the vehicle and even offered to buy it with cash over the phone. I was then told the vehicle still needed a sensor repair and would be ready on Monday. On Monday morning, John texted me that the vehicle was ready and specifically told me they were waiting for us. Based on that confirmation, my wife began the 1.5-hour drive to the dealership. After she had already been driving for over an hour, John sent another text saying the vehicle had been sold. Think about that for a moment: after more than a week of communication, after being told the car was ready, after confirming we were on our way, and after my wife had already spent over an hour driving to the dealership, they sold the vehicle to someone else. Whether this was poor communication, poor management, or a lack of concern for customers, the result is the same: our time was completely wasted. If Audi Pasadena had no intention of holding the vehicle even long enough for a confirmed customer to arrive, they should have been honest from the beginning. I understand dealerships want to sell cars, but basic professionalism and respect for a customer’s time should not be too much to ask. Unfortunately, that was not my experience with Audi Pasadena. More

Had a great experience with Pasadena Audi. Car delivered. Time spent with technician to go over all technology and in and outs of the particulars of the car Car delivered. Time spent with technician to go over all technology and in and outs of the particulars of the car More

Friendly and professional. Great experience overall. Lots of inventory to choose from. Will definitely use them again. Great experience overall. Lots of inventory to choose from. Will definitely use them again. More

Very clean and easy to work with. I didn’t feel pressured. The salesman was professional, yet friendly They had the exact car I wanted. Extremely clean and nice bathrooms. I didn’t feel pressured. The salesman was professional, yet friendly They had the exact car I wanted. Extremely clean and nice bathrooms. More

George Tao was awesome. No pressure, informative. Great to work with. Only briefly met Sam the sales manager during the process, but he was also very friendly and pleasant. No pressure, informative. Great to work with. Only briefly met Sam the sales manager during the process, but he was also very friendly and pleasant. More

The dealership was great to deal with. Even if there was a little issue on the vehicle, they made sure it was taken cared of expeditiously. Highly recommended. Even if there was a little issue on the vehicle, they made sure it was taken cared of expeditiously. Highly recommended. More

no stress quick and made the lease easy to pay on my budget Adrian and sales team were polite patient and professional budget Adrian and sales team were polite patient and professional More

The dealer is very nice and the salesperson George was being very helpful and knowledgeable being very helpful and knowledgeable More

Amazing service all around. The personal attention was flawless. Totally professional. Thank you so very much. The personal attention was flawless. Totally professional. Thank you so very much. More