Audi Pasadena

Great customer service Great customer service. Very efficient. Received free Uber service during my service time. Will come back for other services or purchase needs. Thank Great customer service. Very efficient. Received free Uber service during my service time. Will come back for other services or purchase needs. Thank you CHRISTIAN POMPA to taking good care of my car. More

Happy Castumer We visited rusnak Porsche in beginning and meet ms Hamid he was really educated and was not pushy. He took his time and showed us different models tha We visited rusnak Porsche in beginning and meet ms Hamid he was really educated and was not pushy. He took his time and showed us different models that are available. My daughter changed her mind and did not like Any of the models. After discussing the change of mind, Mr Hamid invited us to visit Audi. We met Bernardo, the salesman who again was a really educated person. He was nice and took his time with us. My wife choose The Audi Q8 and Bernardo explained to us all of the features and specifications of that car. We made a deal and I am very happy with the car. I highly do recommend rusnak and the salesmen that helped me through the whole process in order To purchase an exceptional vehicle and will continue to tell everyone about their services. More

Recent purchase from xxxx and service. I have been with rusnak since 1999 first vehicle purchased xK8 then 2008 XF traded 2008 XF for 2012 Xf walked over to audi and purchased second vehicl I have been with rusnak since 1999 first vehicle purchased xK8 then 2008 XF traded 2008 XF for 2012 Xf walked over to audi and purchased second vehicle 2014 A7 and and third vehicle for my son a 2014 a5 when servicing my jaguar with an appointment I was always pushed back advised loner car ready and were never available and when they were made with appointments in advance I went home in truck or van nothing comparable of the vehicle left to be serviced Aside from that when the lease came up for the a5 instead of purchasing At rusnak Audi I purchased at Penske Audi West Covina because of the horrible service at Rusnak Jaguar I would service my my XF at West Covina jaguar when they closed And turned into Penske Audi is when I purchased my a6 in 2016 and now just recently I purchased 2017 A7 certified pre owned this is where the nightmare begin Lina was the most useless sales women when Anthony Robles went above and beyond to make every wrong right while others got paid and didn’t even acknowledge what was done wrong and try to make it right Anthony having to split commission and still finding away for a manager or someone to help make this rt for me my car was purchased in the evening I was advised to bring back for things promised to be completed through due bill detail scratches etc not one call to check up or advise when to come in for promised items physically drive car over left for week 5 days came back when advised all items on due bill complete and car detailed nothing was done no floor mats installed, bumper loose ,paint scuffed scratched mirror gum stick in front mesh grill and paint over spray on side marker lights with a 7/11 drive through car wash I was livid at this point no accountability understanding respect integrity or respect given so left car another full work week picked up on Saturday was advised for the second time car was ready items were finally checked off list and for the last time said never again and now this month took vehicle for service to replace water pump thermostat motor mounts and all this other stuff car shaking and overheating on my brand new to me 2017 a7 that I’ve only had for THREE month 3 ! Service was performed at Audi Ontario who serviced car and customers with understanding effective communication honesty and respect sadden that I had to leave rusnak When I enjoy the beautiful city and bars and restaurants and having the honor of meeting Mrs rusnak at reveal of the gibli which i had to purchase at Ontario Maserati January this year I really hope something is done no ONE should have to go through this ever. More

Poor communication I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said I would wait for the car and after 3 hours I sought out the service person to see why my car was taking so long... he said it still was not ready. At that point I could not wait. The loaner car experience was another hour befor I got back to work. This was not only inconvenient but frustrating and took way too much time without proper communication as to updates. This was a 1 star experience:( More

Everyone was very helpful! Larry and Arnold were fantastic Larry Gootkin was great. He even did work for me on his day off! Larry was very responsive to my questions and very helpful. Arnold was also very hel Larry Gootkin was great. He even did work for me on his day off! Larry was very responsive to my questions and very helpful. Arnold was also very helpful. More

Great Service 30,000 mile check up accomplished efficiently. Completely satisfied. I enjoyed a comfortable wait with good coffee. Thankfully, no problems were disco 30,000 mile check up accomplished efficiently. Completely satisfied. I enjoyed a comfortable wait with good coffee. Thankfully, no problems were discovered with my 2017 Audi Q5. Henry Perez always pays attention to every detail and I have great confidence in his opinion. More

great service experience quick and efficient reservation process: lots of slots available ready at stated time. timely service with a advanced call. great and friendly peop quick and efficient reservation process: lots of slots available ready at stated time. timely service with a advanced call. great and friendly people all around More

wait time/ off lot loner car My only complaints are that my car was not ready when I arrived to pick it up, even though I had notified by text over and hour before I got there tha My only complaints are that my car was not ready when I arrived to pick it up, even though I had notified by text over and hour before I got there that I was coming. Also not so keen on the shuttle to Enterprise, and then to have to return there and get a shuttle back. It takes up a lot of time. More

Service I’ve been dealing with Pasadena Rusnak for 4 years now and have received excellent service from my Advisor Henry Perez. Always gives good advice. I’ve been dealing with Pasadena Rusnak for 4 years now and have received excellent service from my Advisor Henry Perez. Always gives good advice. More

We weren’t really looking to buy, but George Pau was great! We weren’t looking to buy a car but George Pau was great and you happened to have an etron in stock. Very pleasant experience! We weren’t looking to buy a car but George Pau was great and you happened to have an etron in stock. Very pleasant experience! More