Audi Pasadena

Poor communication I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said I would wait for the car and after 3 hours I sought out the service person to see why my car was taking so long... he said it still was not ready. At that point I could not wait. The loaner car experience was another hour befor I got back to work. This was not only inconvenient but frustrating and took way too much time without proper communication as to updates. This was a 1 star experience:( More

Everyone was very helpful! Larry and Arnold were fantastic Larry Gootkin was great. He even did work for me on his day off! Larry was very responsive to my questions and very helpful. Arnold was also very hel Larry Gootkin was great. He even did work for me on his day off! Larry was very responsive to my questions and very helpful. Arnold was also very helpful. More

great service experience quick and efficient reservation process: lots of slots available ready at stated time. timely service with a advanced call. great and friendly peop quick and efficient reservation process: lots of slots available ready at stated time. timely service with a advanced call. great and friendly people all around More

Great Service 30,000 mile check up accomplished efficiently. Completely satisfied. I enjoyed a comfortable wait with good coffee. Thankfully, no problems were disco 30,000 mile check up accomplished efficiently. Completely satisfied. I enjoyed a comfortable wait with good coffee. Thankfully, no problems were discovered with my 2017 Audi Q5. Henry Perez always pays attention to every detail and I have great confidence in his opinion. More

wait time/ off lot loner car My only complaints are that my car was not ready when I arrived to pick it up, even though I had notified by text over and hour before I got there tha My only complaints are that my car was not ready when I arrived to pick it up, even though I had notified by text over and hour before I got there that I was coming. Also not so keen on the shuttle to Enterprise, and then to have to return there and get a shuttle back. It takes up a lot of time. More

Service I’ve been dealing with Pasadena Rusnak for 4 years now and have received excellent service from my Advisor Henry Perez. Always gives good advice. I’ve been dealing with Pasadena Rusnak for 4 years now and have received excellent service from my Advisor Henry Perez. Always gives good advice. More

We weren’t really looking to buy, but George Pau was great! We weren’t looking to buy a car but George Pau was great and you happened to have an etron in stock. Very pleasant experience! We weren’t looking to buy a car but George Pau was great and you happened to have an etron in stock. Very pleasant experience! More

Excellent service Ivan and the finance team did an amazing job! Ivan’s follow through was impeccable. Daysi was informative and helpful. I’d highly recommend them. Ivan and the finance team did an amazing job! Ivan’s follow through was impeccable. Daysi was informative and helpful. I’d highly recommend them. More

Cooperative experience The only thing lacking was some refreshments and sustenance. But everything else was pleasant. Larry and Koni should have followed up more thoroughly The only thing lacking was some refreshments and sustenance. But everything else was pleasant. Larry and Koni should have followed up more thoroughly after initial meeting but Lina closed the deal very competently. She’s a true professional and very friendly. More

Great customer service Very friendly and helpful staff, Good quality work and provided an Audi loaner while my car is being serviced. Thank you Johny and The Service Team! Very friendly and helpful staff, Good quality work and provided an Audi loaner while my car is being serviced. Thank you Johny and The Service Team! More