Audi Pasadena

Thank you Larry Leasing a car is not what we enjoy doing, however, Larry made this experience the best we have had. He is knowledgeable, funny, and most of all patie Leasing a car is not what we enjoy doing, however, Larry made this experience the best we have had. He is knowledgeable, funny, and most of all patient. At no point did he pressure us, quite the opposite, he did not want us to "settle." for a color or car we did not want. He went the extra mile to find the perfect car. We are so happy with our 2019 Audi Q3! Thank you Larry and Rusnak. More

Great service I took my Audi in for maintenance and warranty repair. Jose Henriquez was very helpful and offered me the very best service. I strongly recommend th I took my Audi in for maintenance and warranty repair. Jose Henriquez was very helpful and offered me the very best service. I strongly recommend this dealership for their exceptional service. More

35K mile service for my S4 I must say, I haven't always had the best experience at Rusnak due to some of the advisers I've gotten in the past, but Ian De Los Reyes was a breath I must say, I haven't always had the best experience at Rusnak due to some of the advisers I've gotten in the past, but Ian De Los Reyes was a breath of fresh air on the 35K service for my S4. Helpful, friendly, and 100% no-nonsense. Appreciate always being able to get a loaner from Rusnak as well. Thanks. More

Good experience Easy, on time appointment. Had me checked in quickly, car ready when expected, and checked out quickly. Would not hesitate about coming back or recomm Easy, on time appointment. Had me checked in quickly, car ready when expected, and checked out quickly. Would not hesitate about coming back or recommending. More

1st Complimentary Service My first service was great. Setting up an appointment was east and even the service. I decided whether downtown la Audi was a better choice since it's My first service was great. Setting up an appointment was east and even the service. I decided whether downtown la Audi was a better choice since it's close to home, but after some reviews checking, I decided my dealer Rusnak Audi was for me. I was not disappointed. Got there a few minutes before my appointment, let me know what was going to happen with my vehicle, David Sickler took care of my car and keep me updated when it was almost done & when it was almost out of the car wash. My wait was about an 1hr 15 or so. More

Nice, prompt service First, big thanks for the courtesy car - an S6 Quattro, which is significantly more upscale than my A3 etron I took in for service. I’m giving 5 st First, big thanks for the courtesy car - an S6 Quattro, which is significantly more upscale than my A3 etron I took in for service. I’m giving 5 stars because of the nice loaner car, but feel compelled to point out a couple things for constructive criticism: 1) The car was apparently washed, but not very carefully, as there was bug sap and various debris on the front that wasn’t scrubbed off. 2) Since my car is a plug-in hybrid, it would have been good customer service to return it to me fully charged, rather than just leaving 4 miles of charge left on the battery. 3) The wear levels on the tires were different in all four corners, so it would have been good to rotate the tires so the two fronts and the two rears were more evenly matched left/right. These are nitpicky things, but it’s the small things and attention to detail that sets apart good service and stellar service. More

20k mile service I came in for my 20k mile service. Ian De Los Reyes was very helpful and explained clearly what the service included. His arrangements on drop off and I came in for my 20k mile service. Ian De Los Reyes was very helpful and explained clearly what the service included. His arrangements on drop off and pick up were very quick as well. More

Excellent service! I came to Rusnak Pasadena with a problem. I needed to get out of my lease and into a new car. Lina worked with me to get the best possible deal for I came to Rusnak Pasadena with a problem. I needed to get out of my lease and into a new car. Lina worked with me to get the best possible deal for my lousy situation. She was patient and listened carefully to what I needed. From start to finish she was a star! Audi Rusnak Pasadena and Lina now have my business going forward! More

Johnny is Very Professional Johnny got me through the process of leaving my car for service- Quickly and Professionally....Even called me an Uber! Highly recommend Johnny, Great Johnny got me through the process of leaving my car for service- Quickly and Professionally....Even called me an Uber! Highly recommend Johnny, Great Customer Service More

Johnny is awesome Nice guy very helpful in service - helped me with my Audi A4 and was overall polite and acxomodating which made my experience very positive and favor Nice guy very helpful in service - helped me with my Audi A4 and was overall polite and acxomodating which made my experience very positive and favorable More