Audi Pasadena

My Fourth Audi I keep going back to Audi and the Pasadena Rusnak team because of the high quality of the vehicle and exceptional service - from both Sales and Servic I keep going back to Audi and the Pasadena Rusnak team because of the high quality of the vehicle and exceptional service - from both Sales and Service- that they consistently provide. David Carter listened to my needs, found the vehicle I wanted, and with Aaron Miler, worked out very attractive lease terms for me. (David did the same for me three years ago when I leased my A4.) I should add that Vince Stamegna, my Service Advisor for over six years, is another big reason why I chose Rusnak Audi over my other driving options. More

Routine Service Routine post service is expected to be good; however, the recent 20K service was exceptional thanks to Henry Perez. I arrived 2:30 to make a serv Routine post service is expected to be good; however, the recent 20K service was exceptional thanks to Henry Perez. I arrived 2:30 to make a service appt. for the following day; I thought to ask if could be accommodated same day; the initial staff thought it would not be possible due to workload/previous appts. (understandable). However, it was suggested I speak directly with a service rep (Henry Perez) and that is when things began to happen. He quickly evaluated the service needed based on mileage; gave me an estimated time to complete, and within 1 1/2 hours I was accommodated, work was completed, service was reviewed, estimated time of next service (very professional); and I was on my way, thanks to Henry.. More

Service The service advisors where very attentive to the issues and made the experience better. This has always been my experience at this dealer. Good job. The service advisors where very attentive to the issues and made the experience better. This has always been my experience at this dealer. Good job. More

Great service and a great price We leased a new Audi and the process could not have been easier. Alex was fair and efficient and we are very pleased with our new car. We leased a new Audi and the process could not have been easier. Alex was fair and efficient and we are very pleased with our new car. More

Excellent salesperson service:Taylor Baffert The salesman Taylor took time in helping me with the purchase. Mark, the technician, patient,y explained auto functions, and I will return for furthe The salesman Taylor took time in helping me with the purchase. Mark, the technician, patient,y explained auto functions, and I will return for further directions. Ken, the manager, was helpful. I was disappointed in the final step arranging for finance. Kevin was not too accommodating in explaining my questions and was too focused on selling me certain maintenance coverages. More

Best in the Biz Henry and Johnny go out of their way to treat my car like it was their own. Their attention to detail is spectacular. They are always available to as Henry and Johnny go out of their way to treat my car like it was their own. Their attention to detail is spectacular. They are always available to assist. More

Painless and pleasant car buying experience It was an extremely smooth process. For the first time, I did not feel pressured or coerced into making a decision when buying a car. Sam did great jo It was an extremely smooth process. For the first time, I did not feel pressured or coerced into making a decision when buying a car. Sam did great job walking me through all of the options available, and made the whole experience pleasant. More

Great Experience! Johnny is amazing, he always takes great care and always recognizes me which is nice! When they wash my car complimentary, that is always a nice gestu Johnny is amazing, he always takes great care and always recognizes me which is nice! When they wash my car complimentary, that is always a nice gesture. More

Bella I signed up for a couple of test drives and had the good fortune to meet Yalonda Conrad. Not only was she very knowledgeable and professional she too I signed up for a couple of test drives and had the good fortune to meet Yalonda Conrad. Not only was she very knowledgeable and professional she took her time and I never felt rushed or pushed into making a decision. I ended up buying a 2018 Audi S5 Cabriolet and never looked back. I am very happy with the car and look forward to my further interaction with Rusnak when bringing the car in for service. Thank you Yalonda. Also, many thanks to Matthew Dowley for his technical expertise and help. Sincerely Elsbeth Kirkpatrick More