Audi Pasadena

Best service ever! Despite living in Santa Monica where an Audi dealership is close by, I continue to drive to Pasadena to have my car serviced each year. Love the fri Despite living in Santa Monica where an Audi dealership is close by, I continue to drive to Pasadena to have my car serviced each year. Love the friendly, helpful staff at Rusnak, the ease of scheduling service, the prompt help when arriving, the comfortable waiting area and the knowledgeable and professional assistance. I am so grateful for service advisor Henry Perez. Knowing my drive, he has continued to schedule me after the worst of the morning traffic and has had me back on the road headed home before the afternoon back-ups begin. He has fully explained the services needed and has helped me with extras like getting my iPhone re-synched with my car. When I let him know that I will be exploring Pasadena, he calls my to let me know when my car is almost ready so I can make my way back to the dealership. His helpfulness is a big part of my continuing to make the trip to Rusnak. I have had my Audi 5 years and have had no trouble with it at all. I attribute that to the great service professionals who do the servicing. And if that isn't enough, they wash the car before delivering it to me. Should I need a car during servicing, that option is quickly available. Rusnak definitely exceeds my expectations when it comes to great service. Thank you so much for the great experience. More

Recall Jim was excellent! I just brought my car in for the recall notice. I received a loaner while the work was done. Thank you! All is well. Jim was excellent! I just brought my car in for the recall notice. I received a loaner while the work was done. Thank you! All is well. More

Excellent Professional Services I sent my Audi A7 for a recall service and I'm satisfied with the services I got from this dealership. I will highly recommend it to my friends. I sent my Audi A7 for a recall service and I'm satisfied with the services I got from this dealership. I will highly recommend it to my friends. More

Highly Recommended! Danny was great and love his personal service. This is my fourth car purchased from Audi and my fifth car will be purchased from them as well! Danny was great and love his personal service. This is my fourth car purchased from Audi and my fifth car will be purchased from them as well! More

Outstanding customer service My spouse and I were highly satisfied with the service we received from Audi at Rusnak Auto Group. In particular, Ivan has been truly amazing: he w My spouse and I were highly satisfied with the service we received from Audi at Rusnak Auto Group. In particular, Ivan has been truly amazing: he was considerate, available and helpful. We are foreigners and, although we had previously purchased a car in the US, it was our first time leasing one. Ivan took time to research exactly the car we wanted, offered us a great deal without playing all the frustrating bargaining games, and explained everything about the car in details. Compared to all other dealerships we have been in touch with, Rusnak Pasadena plays in a different league and based on this first satisfactory experience, there is no doubt we will come back and purchase our next car there. Ever since we bought our car at Rusnak Pasadena, we jump at every opportunity to recommend the dealership around us. More

Professional and nice My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced i My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced in giving me good services. More

Audi Q5 Ivan was great. Gave me all the information I needed and I was out of the dealership quickly. I'll come back to this location for service as well. Ivan was great. Gave me all the information I needed and I was out of the dealership quickly. I'll come back to this location for service as well. E More

Henry Perez Rocks I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra st I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra step to make sure I'm happy and I really appreciate that. More

Efficient and respectful My lease was about to expire and I did not have much time; the whole transaction process took about three hours. David Allen reviewed my file ahead of My lease was about to expire and I did not have much time; the whole transaction process took about three hours. David Allen reviewed my file ahead of time and had options available. More

Service vidit Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. More