Audi Pasadena

Professional and nice My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced i My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced in giving me good services. More

Audi Q5 Ivan was great. Gave me all the information I needed and I was out of the dealership quickly. I'll come back to this location for service as well. Ivan was great. Gave me all the information I needed and I was out of the dealership quickly. I'll come back to this location for service as well. E More

Henry Perez Rocks I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra st I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra step to make sure I'm happy and I really appreciate that. More

Efficient and respectful My lease was about to expire and I did not have much time; the whole transaction process took about three hours. David Allen reviewed my file ahead of My lease was about to expire and I did not have much time; the whole transaction process took about three hours. David Allen reviewed my file ahead of time and had options available. More

Service vidit Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. More

Recall service My experience with Henry at your service department was great. He was friendly, efficient and helpful. The service involved 2 recall items, for whic My experience with Henry at your service department was great. He was friendly, efficient and helpful. The service involved 2 recall items, for which there was no charge. I was given a free rental through Enterprise on the premises quickly and at no charge. Your service department also checked the tires, brakes and fluids at no charge. Thanks More

Best sales experience I have EVER had buying a car! Review for Ricardo “Rick” Torres at Rusnak | Pasadena Audi Best sales experience I have EVER had buying a car! I’m usually pressed for time beca Review for Ricardo “Rick” Torres at Rusnak | Pasadena Audi Best sales experience I have EVER had buying a car! I’m usually pressed for time because of work so when I called Rick on the phone he was quick to help me right away figuring out what kind of Audi I wanted and he was fine coming up with some estimates. I came in the next day to take a look and wanted to seal the deal the following day. He was courteous the whole way through and never pressured me. When I arrived in person at Rusnak to meet Rick, I could tell he had actually taken time to think about what I wanted and showed me a selection of 3 models - I was impressed!! I landed on the Audi I wanted, but because of Rick’s expertise I’ll plan for another model in a few years and will definitely return to him for my next car buying experience. Ask for Rick at Rusnak | Pasadena Audi, you won’t be disappointed! More

Excellent service Henry Perez is the best service advisor and has continued to help me with the service needs of my Audi. I've been pleased fir several years now. Henry Perez is the best service advisor and has continued to help me with the service needs of my Audi. I've been pleased fir several years now. More

Fast; got to the point quickly; worked with my schedule Had an unexpected sick child and doctor's appointment. They were very kind and were able to complete the service by the end of the morning even thoug Had an unexpected sick child and doctor's appointment. They were very kind and were able to complete the service by the end of the morning even though it was a busy Monday. More

Comfortable Purchase My family and I just made a purchase of a Q7. The experience was extremely comfortable. We utilized the Costco Auto Purchase Program which assisted in My family and I just made a purchase of a Q7. The experience was extremely comfortable. We utilized the Costco Auto Purchase Program which assisted in the ease of the purchase. Salesman Michael Parrish really made our purchase easy, as did Kevin in Finance. All other Rusnak employees we crossed paths with through our afternoon stay, was plesant! All would smile, make eye contact and greet you in a very NICE manner. Thank you Rusnak! More