Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Pasadena
Pasadena, CA
1,020 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,020 reviews
May 14, 2016
Replace rear brakes The Rusnak service team is very well trained, polite and respectful of me as a customer. Vince is a fine service rep (replacing Larry who was great) a The Rusnak service team is very well trained, polite and respectful of me as a customer. Vince is a fine service rep (replacing Larry who was great) and I particularly appreciate the provision of an Audi loaner when my car is in for service. More
by Bill
Employees Worked With
Vincent Stamegna
May 11, 2016
Great service and great deal. Rick Torres is a great guy best sales person I've worked with in my 30 years of buying cars. Very easy dealer to work with and fast. Henry Rick Torres is a great guy best sales person I've worked with in my 30 years of buying cars. Very easy dealer to work with and fast. Henry More
by Henry Hancock
Employees Worked With
Rick Torres
May 10, 2016
Good service Sales experience were good However new car coming the a lose stripe near by the sun roof. Don't you think you ask for too much?(25 words min) Sales experience were good However new car coming the a lose stripe near by the sun roof. Don't you think you ask for too much?(25 words min) More
by Housewife
Employees Worked With
Tez Chu
May 10, 2016
Responsive and considerate Egan was thorough, professional and friendly. I liked him very much and we both have something in common: we both collect pens! Fun to meet another Egan was thorough, professional and friendly. I liked him very much and we both have something in common: we both collect pens! Fun to meet another collector. More
by pat in pasadena
Employees Worked With
Egan Quam
May 10, 2016
Outstanding! Best car buying experience from beginning to end. I got the A3 I wanted thanks to Larry Gootkin and Ricardo Torres. Both were super friendly, knowledg Best car buying experience from beginning to end. I got the A3 I wanted thanks to Larry Gootkin and Ricardo Torres. Both were super friendly, knowledgeable and genuine professionals. For excellent customer service give this dealership a visit and ask for my guys. Will definitely be back for any future purchases. More
by Warren Wong
Employees Worked With
Larry Gootkin, Ricardo Torres
May 05, 2016
Great experience! I thought the service was excellent. I worked with Egan, who met me on time, explained everything to me thoroughly and took care of the car. He was pl I thought the service was excellent. I worked with Egan, who met me on time, explained everything to me thoroughly and took care of the car. He was pleasant, efficient and very helpful More
by Charlotte Saulny
Employees Worked With
Egan
May 05, 2016
service review great experience with service advisor and all of the rest of the staff I interacted with. Never have had any complaints with service personnel or the great experience with service advisor and all of the rest of the staff I interacted with. Never have had any complaints with service personnel or the quality of work. More
by larry
Employees Worked With
Vincent Stamegna
May 04, 2016
JOHNNY WAS FANTASTIC! Wonderful customer service, fantastic communication and overall made me feel welcome and addressed all my concerns. Rusnak will be my go-to for all my Wonderful customer service, fantastic communication and overall made me feel welcome and addressed all my concerns. Rusnak will be my go-to for all my service and purchasing needs! More
by Karen_Ayala
Employees Worked With
Johnny Borja
May 04, 2016
Audi 15k Service Everything went well. I got a great loner car to use during the service of my car. Everyone was genuine about wanting to help me. I picked up my car w Everything went well. I got a great loner car to use during the service of my car. Everyone was genuine about wanting to help me. I picked up my car with no problems and it was like brand new. More
by Melissa Hon Tsai
Employees Worked With
Johnny Borja
April 30, 2016
My Audi Service Egan Kwan was very helpful and took care of my questions. The cashier was also pleasant and efficient. There was a delay of almost 10 minutes to r Egan Kwan was very helpful and took care of my questions. The cashier was also pleasant and efficient. There was a delay of almost 10 minutes to retrieve my car when I came to pick it up. More
by Love my Audi
Employees Worked With
Egan Kwan
