Audi Pasadena

New Cabrio Service From an iPhone photo I sent to my sales person Michael, he and Vince took a quick look and immediately set-up a service appointment and loaner vehicle From an iPhone photo I sent to my sales person Michael, he and Vince took a quick look and immediately set-up a service appointment and loaner vehicle for me to use while the issue was being diagnosed. More

Rusnak Provides Excellent Service I have been with Rusnak since my first A4 in 1996. I am now on my 4th A4. Current service levels are outstanding, particularly from my longstanding S I have been with Rusnak since my first A4 in 1996. I am now on my 4th A4. Current service levels are outstanding, particularly from my longstanding Service Advisor, Vince Stamegna, whom I trust completely and who is always there for me. He acknowledges me as a person as well as a customer, and represents the best in service and caring. I am always grateful for the help he provides. More

Johnny Borja was exceptional as usual. He was able to get car ready, take care of service and everything handled as promised and on time and at same estimate. Johnny Borja makes as usual. He was able to get car ready, take care of service and everything handled as promised and on time and at same estimate. Johnny Borja makes the service department shine without Johnny I could have gone to Audi Valencia one mile from my home or Audi Van Nuys closer to me but I drove by three Audi dealerships to take my Audi to Johnny for his remarkable service! Everything was perfect except the check out lady was rude. More

Service Appt Good service and timeliness. Vince was friendly and courteous. Flexible with my pick-up time for my vehicle. Only feedback would be for the service Good service and timeliness. Vince was friendly and courteous. Flexible with my pick-up time for my vehicle. Only feedback would be for the service rep to be more aware of service specials the dealership is currently offering. Vince quoted me a price for a repair, and only by accident did I find a service coupon for this same repair on your website. I brought it to Vince's attention and he made the adjustment, however it would have been nice for him to proactively bring this to my attention rather than the execption because I found it was a special. More

Exemplary Customer Service Johnny Borja is friendly and provides excellent customer service. He takes a personal interest in my satisfaction. Johnny personally drove me in my ca Johnny Borja is friendly and provides excellent customer service. He takes a personal interest in my satisfaction. Johnny personally drove me in my car to demonstrate the proper way to use my brakes. More

Great Customer Service is dead? Not in Pasadena The wifey and I recently purchased our first Audi; a new 2016 Q5 from Rusnak Pasadena. Our Sales Professional, Hector Marin made the whole experience The wifey and I recently purchased our first Audi; a new 2016 Q5 from Rusnak Pasadena. Our Sales Professional, Hector Marin made the whole experience simple and low-stress. He outlined our lease options, trade-in values (we sacrificed our BMW X5) and had provided clear communication through out the entire process. Kevin, his Finance Manager was also wonderful to work with as he addressed our concerns with maintaining this vehicle through the lease term. Clearly, Rusnak Pasadena is our preferred partner for our automotive needs. If you're considering making a new car (or pre-owned) automotive purchase, ensure Rusnak Pasadena is one of your stops. Go see Hector and Kevin and tell'em we said "hi"! More

Excellent customer service! Johnny Borja provided excellent customer service. He provided a loaner vehicle for me to use while my car was being serviced. I'd definitely recommend Johnny Borja provided excellent customer service. He provided a loaner vehicle for me to use while my car was being serviced. I'd definitely recommend to friends and family. More

Johnny Borja is first class Johnny Borja and the other employees at Rusnak Audi are the most professional, courteous, expedient group I have ever dealt with. I pass by two other Johnny Borja and the other employees at Rusnak Audi are the most professional, courteous, expedient group I have ever dealt with. I pass by two other Audi dealerships closer to my home and drive to Rusnak because of the great customer service given there every time I need to visit. They make you feel so very important. They respect your time, your finances and your work schedule. I would highly recommend Johnny and his group there at Rusnak. More

Larry Gootkin made it easy! Larry Gootkin made it easy and I came away feeling I made a fair deal. The finance department was great too! Would definitely come back! Larry Gootkin made it easy and I came away feeling I made a fair deal. The finance department was great too! Would definitely come back! More