Audi Pembroke Pines - Service Center

I purchased my Audi Q5 on 9/7/20 and that process with Lucas was great. Because there was an issue with my "Audi connect" I had to bring my car to service on October 1st. When I arrived for my appointme Lucas was great. Because there was an issue with my "Audi connect" I had to bring my car to service on October 1st. When I arrived for my appointment, having never been there before, I followed the signs and remained in my car. It was towards the end of the day so there were no other customers for me to watch to see "what the process was". I sat in my car for almost 20 minutes. No one addressed me. The guys in the red shirts were just sitting down towards the end of the bay. The Reps in the office never came out to see if I had been helped. One rep, who was helping the only other customer, finally asked me if I needed anything but only after passing my car 3 or 4 times. It was very uncomfortable and a horrible first time experience. More

My wife and I found a set of keys in Ft. Lauderdale. In addition, there was an Audi key FOB attached. We called Audi Coral Springs to see if they had a "FOB Reader". They did not, but said that Audi Pembr addition, there was an Audi key FOB attached. We called Audi Coral Springs to see if they had a "FOB Reader". They did not, but said that Audi Pembroke Pines did have a Reader. We drove there, from Pompano Beach, where we met Evan Kendra, a very nice Sales Consultant. He was the one who told us about the Reader. We also met Steve Paula, Parts Consultant, who was very amiable! Both gentleman were only too willing to help me find the owner who lost 5 keys, an entrance key FOB, and an Audi car FOB. Steve placed the Audi FOB on the reader and the VIN information came up along with some info about the owner. Steve called the owner and left his information. We are most appreciative of the courtesy and diligence of these two men to help find the owner of the keys. They represent your dealership in 5 star fashion and are a credit to our community. Our sincere thanks go to Evan and Steve for excellent customer service. We left your dealership and returned the keys, to the owner's representative. The owner now has the keys, and FOBs in her possession, and she is so very, very, grateful for their kindness! Christmas now will be much more merrier because of the dedication of Evan and Steve. Thank you so much for their job well done. They have my utmost respect. Mr. Holman should be very proud! Marc Walther Pompano Beach More

Outstanding... Joe Falco is is an asset to your organization Both our purchase experience and recent service visit, demonstrate how a Store should operate. A 1st class experience on every level. I highly recomme Both our purchase experience and recent service visit, demonstrate how a Store should operate. A 1st class experience on every level. I highly recommend them and as a former Ford Dealer Principal; I do not give this type of review lightly. Everyone I have had contact with demonstrated the often forgotten art of earning "Customers for Life"... Well done. More

Nee car purchase As always this dealership has served me well. However, Alex Castro is by far the best sales person I have dealt with in the process of buying Audi num As always this dealership has served me well. However, Alex Castro is by far the best sales person I have dealt with in the process of buying Audi number 4 from Pembroke Pines. He made it possible with the help of Audi incentives to terminate my lease 6 months early and transition me into a new car. He was efficient, no nonsense, got me to my price and closed the deal. Good job Alex! Thank you for not wasting my time! More

STAY AWAY FROM THE DEALER AUDI PEMBROKE PINES MIAMI FL FRAUD FROM HOLMANN AUTOMOTIVE GROUP STAY AWAY FROM THE DEALER AUDI PEMBROKE PINES MIAMI FL I write to tell my horrible experience lived with t FRAUD FROM HOLMANN AUTOMOTIVE GROUP STAY AWAY FROM THE DEALER AUDI PEMBROKE PINES MIAMI FL I write to tell my horrible experience lived with this dealer. I am the victim of a scam and I leave my testimony because I do not want other people to fall into the same trap and into the hands of these dishonest people and little relevant. About two months ago I brought my car at the dealer AUDI PEMBROKE PINES MIAMI FL for a repair, and from that day began my ordeal .... it was a nightmare !! They kept my car in the dealer for 50 days, after all this time I had to pick up the car without the problem on my car had been solved. They tried from the start to cheat me in every possible way, I was told a lot of lies .... they called me dicedendomi that finally my car was ready well after 50 days and instead the problem was not resolved. They were ordered to pay a large bill of over $ 6000 US dollars without providing me with a written estimate before repair and without obtaining my written approval as required by law in florida. My refusal to pay the sum that exceeded $ 1,367 which was the only amount which at most would have to pay because I have authorized in writing in the contract, They were intimidated and I was set taking my first service of replacement machine rental, leaving me to walk with a family and a little girl, and then abused the law referring that would keep my car until I paid the bill of more than $ 6,000 for a repair that I never authorized, all with the aim to force me to pay. I was forced to pay a sum not due of $ 2,500 and forced me to sign a document that does not allow me to take them to court. They were smart, in bad faith, have taken advantage of the fact that I am a foreigner and do not know English well, American law, and the people who could help me in this moment of difficulty. After collecting the car I brought my car at another dealership for an audi diagnoistico and to repair my car and the mechanic who made the diagnosis I certified that my car rather than being repaired had been damaged by mechanical AUDI PEMBROKE PINES MIAMI FL. I went to the dealer AUDI PEMBROKE PINES MIAMI FL to present what I had discovered and they said sorry you signed the document and can no longer deny anything to us and there is no warranty on the work that I had paid. In pain so I have other lavish ordered to leave. What is most serious, the most ugly and I consider shameful and reporting the incident several times to the customer service of Holman Automotive Group and Audi Use that should ensure and monitor the behavior of dealers. By Holman Automotive Group I have not received response, Audi US did nothing to help me indeed has only tried to cover the dealer !! I conclude by recommending it highly to stay away from HOLMANN AUTOMOTIVE GROUP and AUDI PEMBROKE PINES FL MIAMI if you need to buy or repair your car. These people just want to cheat and take your money without giving you anything in return !! STAY AWAY More

Excellent Service - Joe Falco is one of the most customer centric people I know - I would strongly recommend this dealership to anyone who either owns an Audi or wants to purchase one centric people I know - I would strongly recommend this dealership to anyone who either owns an Audi or wants to purchase one More

Took my car in for vibration, inexperienced technicians blamed my almost new tires and made me replaced them. Vibration persisted, took my car in for second opinion and the master technician realized the blamed my almost new tires and made me replaced them. Vibration persisted, took my car in for second opinion and the master technician realized the vibration was coming from my front axles. More

Aylin is knowledgeable and very caring of her customers. I had two instances this past week and she quickly handled both, from inspecting to getting me in a loaner or rental within twenty minutes. After a I had two instances this past week and she quickly handled both, from inspecting to getting me in a loaner or rental within twenty minutes. After a long work day, that is a pleasure. She immediately responds to your to your phone calls. The last time I saw her she walks you out with a smile. I truly feel that she cares about her customers. She is a great face for Pembroke Audi. More

The facility is always clean. The service crew are friendly and helpful. They always make sure I have a loaner car ready for me when I get there. They also help ensure that I have everything I need friendly and helpful. They always make sure I have a loaner car ready for me when I get there. They also help ensure that I have everything I need from my car including my sun pass. Jean Carlo makes taking my car in for service a pleasant experience rather than a chore. He is a real asset to the organization. More