Audi Plano

Great dealership experience from Order to delivery and Financing was quick process. Craig did a great job of showing the features of the car as well before I drove off. Financing was quick process. Craig did a great job of showing the features of the car as well before I drove off. More

I originally visited Boardwalk Audi to test drive the Mitsubishi Lancer ES. I ended up falling in love with the car and taking it home. I first was helped the day before by Ricky Reed via phone call. He Mitsubishi Lancer ES. I ended up falling in love with the car and taking it home. I first was helped the day before by Ricky Reed via phone call. He gave me the necessary information to think on before I visited the location. The day that I visited I set up a time to arrive and look at the car. Upon arrival, I saw that the car was parked and ready for a test drive. Alex then informed me that Mr Reed was running a specific errand for another customer. He gave me the keys and before we went on a test drive, Mr Henson called to make sure that I was arriving to look at the car. The test drive was fun in which it had all the different road types; winding roads, school zones, highways, bumpy roads, and a nasty railroad crossing that was fixed prior. Upon returning we sat in the comfy leather seats in the lobby and met Mr Reed. He knows what he is doing when it comes to cars and fitting them to the customer. He asked if we wanted anything to drink and how our day was. He was very personable and down to earth. He did not sugarcoat anything with the car. He informed us that the car was the least costly within an 800 mile area; I researched, he was not lying. After figuring the pricing and setting up the financing with the Credit Union, we talked about San Antonio and USAA. I respect veterans and our military. After the transfers and paperwork was complete Mr Henson and Mr Reed referred me to Bruce Blais. He is very informed on warranties and what they offer. I did not buy a warranty, but he was very helpful and not pushy. Upon returning, Mr Reed offered the gift bag, even though I did not buy an Audi, I still got the hat, keychain, and mints. Mr Reed is a great help and also gave a follow up call to make sure that I knew about free car washes that are offered by the dealership and how the car was working out for me. Its working out great and I plan to take advantage of the car washes, but I will not abuse the privelage. This is my first car that I am actually buying and not recieving through a hand me down. Thank you. More

Give that man a raise! Robert was on top of it from the moment I pulled into the service garage, he did so many things I should have made a list. He changed my rental up to a q7 to suit my needs, did a sol moment I pulled into the service garage, he did so many things I should have made a list. He changed my rental up to a q7 to suit my needs, did a solid job inspecting the car and locating the fault, he continously followed up by calling me and updating me on the status of the car which was very helpful as I was in meetings and at one point on a plane in route to florida. He even offered to drop the car off at my house, nearly two hours away on lake texoma in oklahoma, (unheard-of!). I was pleased to find my car hand delivered to my house by an audi service agent. Had I known he was serious about the delivery, I would have taken him up on his offer to swap cars when the car initially began having problems. I have two friends in medical school looking for an audi and this experience had really impressed me, I will make sure to relay this to them. Thanks, Robert! More

Alex was very helpful through our entire process of purchase. When we first met him, we were only seeing our thoughts of Audi. He was very informative and his customer service brought us back to him purchase. When we first met him, we were only seeing our thoughts of Audi. He was very informative and his customer service brought us back to him a few weeks later for our purchase. More

I purchased by Audi in 2009 and have been using the Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and hel Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and helpful. David Adame is my service advisory and I would highly recommend him. I never hesitate to call him or drop by with any issue or question. I will continue to purchase cars from Boardwalk in the future because of the fantastic service. More

I bought my car from Audi Dallas, but began getting my car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly s car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly service staff and eventually Alex Feller. Although Alex did not sell me my 2012 Audi A4, he told me many features of the car that were not explained to me at Audi Dallas. Alex has continued to help me with any quesitons I have about my car. Audi Boardwalk is my dealership of choice because of the friendly and knowlegeable staff. I look forward to purchasing a car from Audi Boardwalk and Alex Feller in the future. More

I bought a new A5 from Boardwalk Audi about a month ago. Alex was great about getting me the card I wanted, even though there were limited quantities left - he made sure to get it shipped to me quickly. Onc Alex was great about getting me the card I wanted, even though there were limited quantities left - he made sure to get it shipped to me quickly. Once I got my car, he was very patient explaining every feature and how to make sure to get the best service going forward. Overall a wonderful, stress-free experience. I would definitely recommend Alex! More

They always go above and beyond over at Boarkwalk. People are always friendly and you're guaranteed to leave with a smile (oh and a fresh baked cookie in your belly!) I have and will continue to recommend Bo are always friendly and you're guaranteed to leave with a smile (oh and a fresh baked cookie in your belly!) I have and will continue to recommend Boardwalk to anyone and everyone. More

Rich made the process of purchasing a new vehicle a delight. All the knowledge with none of the pressure. It was an nice change from the other Audi dealerships that I had visited prior to Boardwalk. delight. All the knowledge with none of the pressure. It was an nice change from the other Audi dealerships that I had visited prior to Boardwalk. More

I had been to your dealership several times over the years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to re years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to require additional oil between oil changes. This went on for several months and as a result my warranty period lapsed. Robert Manning was able to get the problem acknowledged and respresented my interest with both Audi and Boardwalk to get it resolved and covered under warranty. As a result of his great customer service, I returned a few days later when my battery died. It might have been cheaper for me to go to Sears and let them install a die hard, but I felt Robert's efforts deserved my loyalty. Thanks! More