Audi Plano

we had a wonderful experience at Boardwalk Audi In we had a wonderful experience at Boardwalk Audi In Plano.Excellent Service from the moment we meet Ricky He was amazing very professional and was v we had a wonderful experience at Boardwalk Audi In Plano.Excellent Service from the moment we meet Ricky He was amazing very professional and was very helpful. He not only has provided a great customer service he answered any question we had. And he is always extremely friendly and available when I have any questions I can't wait to purchase another car from this dealership again thank you so much again Ricky! I love my new Q7. More

I looked for many months for a vehicle before I purchased my car. In those months I decided that, no matter what, I was not going into a dealership. The people that I spoke with, met or tried to talk with my car. In those months I decided that, no matter what, I was not going into a dealership. The people that I spoke with, met or tried to talk with were rude, uncaring and at times belittling. But that all changed the day I called Boardwalk and Ricky Reed picked up the phone and took my call. I told Ricky that I had seen a Lexus online and wanted to know if they still had it in stock. After kindly confirming that it was, we made arrangements for a test drive that evening. Upon arriving to the dealership, Ricky had the car pulled up and waiting for my arrival. He greeted me by name like I was an old friend. It was obvious that I liked the car, but I had a lot of hesitation going from an SUV to a car. There was no sales pitch or pressure from Ricky to purchase the car while we test drove it, he just let me enjoy the car while answering any questions that I had. Within just a few miles I told him that I would take it. After getting back to the dealership and agreeing upon a price that I was comfortable with, along with a few items that I was requesting be done to the vehicle, the paperwork was done in no time at all. Although there was a small wait to wrap up the financing, it was actually quite enjoyable. Different members of the Boardwalk team stopped by to say hello and to make sure I didn’t need anything. One of the guys even helped me score a great point with Words with Friends. The comradery at Boardwalk was incredible. It seemed like there wasn’t a stranger to be had and everyone was so pleasant. Since I asked for a few things to be done on car, it took a few days before I picked up the vehicle. However, that was even a delightful experience. Boardwalk not only made sure that the work was done by a Lexus professional, Ricky arranged for me to have a vehicle to drive and he brought the vehicle to me. During those few days, he kept in touch with me making sure I was aware of the progress of my car. The customer service I received was fantastic. I didn’t purchase a brand new Lexus or a brand new Audi; I purchased a 2008 Lexus IS 250 from an Audi dealership. I can buy a vehicle anyplace, but because of the fantastic customer service received from Ricky Reed, Mitch Henson and the rest of Boardwalk team, my guess is that the next vehicle we purchase might just be an Audi! More

Service appointment at Board Walk was very easy and convenient since I live out of town. Board Walk were very helpful and made sure I had a loaner car and my service was completed in one day. convenient since I live out of town. Board Walk were very helpful and made sure I had a loaner car and my service was completed in one day. More

Since the first time you walk in at Boardwalk Audi, it's like you know these guys long time ago, excellent driving test, answer all questions profesionally and do everything for meet your financial expecta like you know these guys long time ago, excellent driving test, answer all questions profesionally and do everything for meet your financial expectations More

It is obvious that David Adame is extremely experienced and knowledgeable when working with German cars and the Audi. He has been nothing but a pleasure to work with on multiple kinds of service. Running and knowledgeable when working with German cars and the Audi. He has been nothing but a pleasure to work with on multiple kinds of service. Running around the state with three offices, it is so important to me to have a professional for support on the car. In particular, recently I needed an additional key made and David went overboard to make sure that it was an easy process for me. I know I can trust David and always look forward to going back. I'm in sales, and he gets a 10 in my book. Jennifer Loyall More

David provided excellent customer service and I was able to drop my car off and get right back on my way to work. I will definitely reccommend Boardwalk sales and service to friends and family. to drop my car off and get right back on my way to work. I will definitely reccommend Boardwalk sales and service to friends and family. More

My experience with everyone at Boardwalk Audi was My experience with everyone at Boardwalk Audi was unexpected and delightful. I have purchased several luxury cars from Lexus and Mercedes so I have My experience with everyone at Boardwalk Audi was unexpected and delightful. I have purchased several luxury cars from Lexus and Mercedes so I have become accustomed to great car buying experiences. I wasn’t expecting the "red carpet" treatment I got from Debbie and her sales Manager Jeff Hummel. I am very busy and they kept that in mind from the 15 minutes test drive to the 20 minutes in the finance office it was the fastest and best experience I have had. While there I was also introduced to the whole new car sales management team so should Debbie or Jeff be off on a day I come in I have other people to contact. Debbie is extremely knowledgeable about the Audi product line and walked me through all the bells and whistles on my new A5 with ease. She also was very patience as I learned how to use the voice commands and she even loaded and connected my I phone with all contacts. This detail my seem minute but in both of the previous luxury cars I have purchased this was never done. She took four extra steps past what I was expecting and I greatly appreciate the time she spent getting my new audi up to speed. Jeff Hummel really went above and beyond on all process and had all my paperwork ready for me when I arrived. I went straight back to the finance office and was out in 20 minutes which never happens. I was not pressured or bothered while I took the two weeks to research and explore my new car options. Jeff and Debbie were very responsive via email and phone and I always got a phone call back within the hour with all my silly questions or concerns. I appreciated that as I have very limited time in my day to take care of personal matters. I look forward to my experiences with Audi as this is my first Audi purchase. I also want to Thank Jeff and Debbie and the whole Boardwalk team for all their hard work and due diligence. Jeff and Debbie have made me an Audi customer for life :) Best Regards, Kristi More

Because Boardwalk is the nearest Audi service location I was able to save travel time to and from the service department last Friday I chose to go to Boardwalk Audi. was able to save travel time to and from the service department last Friday I chose to go to Boardwalk Audi. More

Boardwalk Audi provides the absolute best customer service experience!! I'm a single female who knows nothing about the inner workings of my Audi, and the level of trust and transparency they provide service experience!! I'm a single female who knows nothing about the inner workings of my Audi, and the level of trust and transparency they provide when servicing my vehicle is unmatched! I would recommend Boardwalk Audi to everyone. Ask for David Adame in service or Alex Feller in sales. I will be an Audi driver for life because I couldn't imagine going to another dealership. THANK YOU DAVID AND ALEX! More