Audi Plano

Wonderful Experience! Had a great experience with Audi Plano! Tyler Jones coached me through the whole process and topped it off by helping me find the right car. His knowl Had a great experience with Audi Plano! Tyler Jones coached me through the whole process and topped it off by helping me find the right car. His knowledge and love towards AUDI-the brand is something admirable. And his manager Neil is the person made sure I got the right price. The entire facility is great and the entire staff took great care of me. I'd definitely recommend reaching out to Tyler and Neil if you're in the market for an Audi! More

Efficient and friendly Joe Peer assisted me with my purchase. He was able to contact me based upon an online inquiry. By the time I arrived at the dealership, Joe had everyt Joe Peer assisted me with my purchase. He was able to contact me based upon an online inquiry. By the time I arrived at the dealership, Joe had everything lined up and ready to go. He was excellent with my kids and kept the process moving seamlessly. Thanks for everything you did! More

Audi Plano - Joe Peer Top Notch! My experience at Audi Plano this past month was absolutely fantastic. The 5-star rating is a result of the care and attention provided to me and my fa My experience at Audi Plano this past month was absolutely fantastic. The 5-star rating is a result of the care and attention provided to me and my family by Joe Peer - Internet Sales Manager. This is my second purchase at Audi and both times my experience has been fantastic and since my first salesman moved to Florida I had the privilege of having Joe Peer manage my experience. Joe's dedication and genuine concern for your happiness at the end of the transaction was second to none and his on-going follow-up after the transaction to ensure any questions or needs I had were addressed was superb. As a former Lexus owner of several cars and now a twice-over Audi owner I can tell you from experience that the level of service provided by Joe peer is second to none. I highly recommend Audi Plano and Joe Peer for the best deal and service on your next purchase. More

Great experience My salesperson was Joe Peer and he was great. The entire process was quick and easy. He was very nice and professional and took good care of me. I My salesperson was Joe Peer and he was great. The entire process was quick and easy. He was very nice and professional and took good care of me. I feel like I was treated very fairly on my trade and they had the exact car that I want. I will be coming back for my next Audi More

sales experience I bought 8 different cars in 12 years, the buying experience with Joe Peer( Internet Sales Manager) was above and beyond expectation. The Finance Man I bought 8 different cars in 12 years, the buying experience with Joe Peer( Internet Sales Manager) was above and beyond expectation. The Finance Manager was the one that makes it bad though, so many times I told him that I didn't want any protection or what, and I think he doesn't understand it. So xxxxxx xxxxxxxx. Oh well I just agree on one of the offer coz I need to go. More

Good experience I bought a audi q3 ,Joe and senior management was extremely helpfull in helping me purchase the right audi. Though there Finance manager Brian had I bought a audi q3 ,Joe and senior management was extremely helpfull in helping me purchase the right audi. Though there Finance manager Brian had spoilt the initial experience. More

Worst customer service ever!!!! I don't know how this place is still in business! They treat there customers worse than anywhere I have ever seen or experienced. Every time I have I don't know how this place is still in business! They treat there customers worse than anywhere I have ever seen or experienced. Every time I have called or had to deal with these idiots in person they act like they never know what's going on or that you are putting them out. I was warned before I bought my car that they were awful... but I really wanted the car. Now, I've had nothing but issues with it and would tell anyone considering Audi Plano to please go somewhere else. You will be doing yourself a HUGE favor. If you have to deal with Jermey Harper RUN the other direction and demand someone else!!!! This guy is a complete buffoon, has no customer service skills, an seems to have no knowledge or appreciation for the cars or customers he is paid to service. They are so bad I refuse to even give them 1 star. More

Waste of Time So I went in to look at a Q3 and was shown several trim levels all of which I didn't like. I wanted blue with two tone interior. I was told what was t So I went in to look at a Q3 and was shown several trim levels all of which I didn't like. I wanted blue with two tone interior. I was told what was the price I would settle for to be color blind to a car trim levels didn't like. Then to find out all along the car I was interested in was in back lot. Then it gets worse dealer didn't want to budge on price and was trying to overcharge me for 400$ window tint way over priced. While I was waiting I contacted Audi of Dallas and got fully loaded Quattro for the price of a stripped Q3 along with free window tint and free rubber floor mats. No fighting over price or add ons. Just make the drive to Audi of Dallas I know it's out of the way but it was worth it... More

TDI Customer Loyalty Package -No Clue; No Help. Called to confirm that the TDI package could be activated. Was told by dealership that I just had to bring the materials to the service department. A Called to confirm that the TDI package could be activated. Was told by dealership that I just had to bring the materials to the service department. Arrived and was told by service that I had to go to sales. Told the young woman behind the sales reception desk what I needed, and her face went blank. She said she would find out what to do from the general manager. She returned and told me that the GM said that the ONE person at the dealership with the ability to activate the TDI Loyalty Package materials was not there and that I would "just have to come back on Monday." More

Great service Great customer service by Ross Linden and his team. I would highly recommend to contact Ross Linden when bringing a vehicle for service at Audi Plano. Great customer service by Ross Linden and his team. I would highly recommend to contact Ross Linden when bringing a vehicle for service at Audi Plano. Ross is professional, competent, courteous, and represents superbly what customer service is about. Thank you for a job well done! More