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Audi Porsche of Albuquerque

Albuquerque, NM

3.1
24 Lifetime Reviews Review Dealership

8900 Pan American Fwy NE

Albuquerque, NM

87113

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24 Reviews of Audi Porsche of Albuquerque

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October 14, 2020

"Although I've never bought a car directly from Audi..."

- whaas511

Although I've never bought a car directly from Audi Porsche of Albuquerque (I live in Connecticut) I did recently purchase a 2017 Porsche Cayman. The car was sold with a CarFax History Report, which basically tells you the car was serviced, but without detail of what was done. I reached out to A-P of A and the very next day the Service Advisor, Nile Reneker, emailed me the pdf file of everything that was done during 4 service visits. I've bought plenty of cars from dealerships that once your out the door, anything you need is like pulling teeth ! To treat me like a valued customer says something about Nile and Audi Porsche of Albuquerque!

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Recommend Dealer
Yes
Employees Worked With
Nile Reneker
February 14, 2020

"Service Experiences"

- Mike

A few years ago I had to move (because of two ill parents) to Durango, Colorado from Virginia, where I had purchased my brand new Q5 TDI. The Albuquerque dealership (a 3 1/2 hour drive) is the closest with next being Lakewood, CO at 7 hours away. Without going into all the past debacles with the service department and tens of hours on the road because of their errors, I'll just mention my last experience. The local independent Porsche, Audi, Mercedes repair shop here in Durango ran the diagnosis software to find out why my check engine light was on. They gave me the code, explained the specific problem and found it was a warranty issue. They suggested I call the dealership to have them do the repair. I called the dealership and got Blake. I told him the above story and gave him the fault code. He confirmed the problem and that it was a warranty issue and we set up an appointment. There is a new team every time I've gone to the dealership so I made sure to tell him about all the prior experiences where they completely screwed things up and all the hours spent on the road because of the dealership's mistakes. He assured me that they would not make the same mistake and that everything would be fine. I made the drive, starting at 4:30 am from Durango. They took the car in and after an hour or so, came back and said they didn't have the part in stock. I asked for the manager Ben. He, in a very rude fashion, said that even though they knew the issue they were not going to order "thousands of dollars in parts" ahead of time. I asked for my keys back and started 3 1/2 hour the drive home. On the drive back, I decided to call the local repair shop in Durango. They informed me that the part was $528 and they could have it the next day and install it with a total cost of around $750. When I called back to inform Ben, the service manager, that the part was $528 not "thousands of dollars", they put me on hold for almost exactly one hour, then hung up on me without saying anything. I'm out $750 for a warranty issue as well as having to lose a day of work and around 8 hours on the road. This dealership should have their service license revoked. I do not think Audi, after all the trouble they've had with the clean diesel scandals (including my car), wants to continue to have their reputation tarnished.

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Recommend Dealer
No
Employees Worked With
Blake, Ben
April 07, 2019

"Porsche purchase"

- bskang3

We test drove a vehicle we were interested in. Mr. Lovato showed us all the ins and outs and answered all our questions. I let him know this was the first car on our long test drive list, he said he understood. I contacted him 3 months later to make a deal and it was an easy and pleasant process. I hope this type of service to customers continues in the future.

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Recommend Dealer
Yes
Employees Worked With
Richard Lovato
March 27, 2019

"car purchase"

- carman

Recently purchased a Honda CRV that was taken in as a trade . Our sales person was CJ Giron, this was a very pleasant car buying experience compared to prior car purchases. Everyone was polite, no pressure as we negotiated a purchase price.

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Recommend Dealer
Yes
Employees Worked With
Cj Giron
February 21, 2019

"wont respond to messages I sent several times"

- pinonranch1

Am trying to contact the dealership to no avail. Have been a customer for over 30 years.with several different owners. I don't understand.

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Recommend Dealer
No
Employees Worked With
no employee contact
February 05, 2019

"$640 dollars to diagnose a vehicle!!! (Criminals)"

- Zam

This guys are a ripoff!!! Took in my car to get a simple diagnostics and the gave me a $640 dollar bill just to tell me is was a defective headlight and low fuel pressure (Marcus Macias) was the service advisor do not deal with this thug. General Manager never called me back about this issue either! (If I could I will put up a picture of the service receipt)

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Recommend Dealer
No
Employees Worked With
Marcus Macias
April 03, 2017

"Pleasant and respectful stff."

- flyer

Purchased first Audi and buying experience was pleasant and low pressure. Terry Maness new product and was able to answer all questions. Thanks Bobby M

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Recommend Dealer
Yes
Employees Worked With
Terry Maness
March 12, 2017

"Good Stuff"

- Dennis B.

Service was prompt and efficient and delivered by responsive, pleasant, and respectful staff. I was taken care of in ten minutes even though I arrived without an appointment.

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Recommend Dealer
Yes
Employees Worked With
Dominic
February 22, 2017

"A great dealership!"

- Annie505

This is my first experience with an Audi dealership. I couldn't be happier. Excellent customer service and of course, à quality product. So glad I now have an Audi!

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Recommend Dealer
Yes
Employees Worked With
Dave Orso, Terry, Dominic, Fransico
February 08, 2017

"Very good service"

- downsouth

I have been dealing with Audi Porsche of Albuquerque for the past 8 years because they treat me like an intelligent human being. You pick the car, agree on price, do the paperwork and the rest of the time is spent on learning the car as it should be. I have alway gone through the same salesman because he is a straight shooter. Finance, service and everyone else is very professional and friendly. Highly recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
Jon Chesnutt, Mr. Lovato, and Melvin Louis
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