Audi Princeton

So mislead and almost cheated. Went in for a check up and was told I need $1700 valve gasket replacement on my Audi. I did not believe it, so I went to the Audi specialist in Hope Went in for a check up and was told I need $1700 valve gasket replacement on my Audi. I did not believe it, so I went to the Audi specialist in Hopewell. Found out that there was no leak, only an oil spill by the sloppy work at Princeton Audi. I feel cheated and clearly will never visit there again. More

Our new purchase at Princeton Volkswagen We had an excellent experience buying our new 2014 Jetta Sportwagen from Tarissa. She was very knowledge and helpful. Because of our interest in getti We had an excellent experience buying our new 2014 Jetta Sportwagen from Tarissa. She was very knowledge and helpful. Because of our interest in getting a manual shift gasoline Sportwagen she had to search the entire East Coast. It took her and her team quite awhile to locate the car, which was in a port and had to be driven back to Princeton from there. The car is a pleasure to drive and is everything that we want. Thanks, Tarissa and Abe and all the people we dealt with in Princeton Volkwagen! This was our best car purchasing experience ever! More

What a pleasure to work with this service department!! I own a Jetta and a Passat. I've started using their service department over 5 years ago. Luckily, the VW is a great car with absolute minimal servi I own a Jetta and a Passat. I've started using their service department over 5 years ago. Luckily, the VW is a great car with absolute minimal service required. But, whenever I need their service they always (pleasantly) surprise me. I walk into a clean and orderly area. The people at the service desk whether it is Dino or Marco or their manager David they are always welcoming me and make me feel at ease. They are communicating with me clearly and tell me what to expect. They have a very modern waiting room with refreshments and large TV. Once the work is done they explain in plain language what they found and what they did with either of my cars. Before the car is returned to me it is washed and vacuumed. What else can one expect from a dealer's service department? I tip my hat to such a service department. More

Very Bad 1st Impression I brought my new Allroad in for the first service (5k miles) this morning. I made an appointment a few weeks ago, and dropped it off at ~9am. I told I brought my new Allroad in for the first service (5k miles) this morning. I made an appointment a few weeks ago, and dropped it off at ~9am. I told them the # to reach me at -- they even highlighted the phone #. Hours later, with no word from them, not even the basic courtesy and decency of any status or information... I called and reached a receptionist, the service dept was closed, all had left, no one around. No paperwork, no keys, no car in sight. My only recourse I was told was to call back Sat morning. This is my 1st "Audi experience" with this Service Dept, this is my 1st impression. More

Very please with Princeton Audi I usually have very little time for any business outside of work. I spoke with Juno and everything was ready to go when I went to pick the car. I was I usually have very little time for any business outside of work. I spoke with Juno and everything was ready to go when I went to pick the car. I was able to walk in and out in about half an hour. Thank you. More

overall Great experience After visiting Princeton Audi on a weeknight, I returned Saturday morning to purchase a used vehicle from David Thomas. on the initial visit, David w After visiting Princeton Audi on a weeknight, I returned Saturday morning to purchase a used vehicle from David Thomas. on the initial visit, David was highly professional and friendly, making the prospective buyer experience both relaxed and comfortable. He also stayed late to accommodate an after work visit, fighting traffic volume from Philadelphia to get there. On the return visit to pickup the car, everything went smoothly - the car was spotless and filled w/ gas. The only negative thing I can say is the interaction with a prickly finance manager; while professional and curt, his rushing through the paperwork resulted in a mistake which he tried to blame on the salesman, when in fact it was his own error. Not trying to be the personality police, but it was a bit odd behavior. Once departing from that office, and back with David, things returned to an exceptional level of customer experience. I would recommend this dealership to others and absolutely consider returning there for future business. More

VW Passat Purchase I bought a VW Passat from Jackie Savastano last Saturday (4/19/14). I had shopped around but initially only dealt with this dealership via the interne I bought a VW Passat from Jackie Savastano last Saturday (4/19/14). I had shopped around but initially only dealt with this dealership via the internet. When I walked in I was happy to see a very professional operation. Everyone was friendly and a pleasure to work with. Jackie was very knowledgeable and made the process as smooth as possible. As everyone knows buying a car is not a fun process. When I drove off in my new car I felt great about the process and satisfied with my purchase. I would recommend VW of Princeton without hesitation. More

Outstanding service I can't say enough good things about my experience with Princeton Audi. From the internet team to sales and finance team. I was treated like I was the I can't say enough good things about my experience with Princeton Audi. From the internet team to sales and finance team. I was treated like I was their #1 priority. Guy handled my used car purchase just like it was a new car purchase. He took a great deal of time showing me all the features and benefits of the car both before AND after the sale. The finance manager worked very hard to get me the best loan percentage out there. She was also very respectful when closing the deal, she offered and explained all the dealer add ons but never pushed them. I have told everyone about the great service I received and will be back to Princeton Audi to purchase my next car. More

Not a premimum experience...find a different service center I have utilized Princeton Audi for a couple of years for service (I did not purchase the car there). In the past, while I never found the service to b I have utilized Princeton Audi for a couple of years for service (I did not purchase the car there). In the past, while I never found the service to be what I expect from a premimum priced car experience, it was not bad either. It was satisfactory with no complaint. My last experience, however, will prevent me from doing future business with them as well as ensuring that when I purchase my next Audi this summer, it will not be from this dealership. My issue is this, I brought the car in for an oil change, basic check up and an issue with the door locking. Now, I am aware that they are ALWAYS going to find something else that requires fixing and I expect that, and this experience was no different. Given that I plan to trade in this summer and get a new car I wanted to do any repair work that seemed serious. I declined the 4 new tires they recommended as I knew the tires were still ok (even though I was told they were below minimum safety, which I checked when I picked up the car and they were not -- having worked in a tire bay in college, its the ONE thing I know about cars). Now, after I was told of the additional issues I heard an estimate of $2300, when I got my car -- several days later with minimal communication -- the bill was $3100. This surprised me, I scanned the sheet and I didn't see any work done that I hadn't agreed to so I just asked why it was $800 more and why hadn't I gotten a call notifying me of this. To the credit of the one girl there, she said that she didn't know but said keep the loaner and come back tomorrow to speak with a manager about it. Now, I believe in the fair exchange of money for work and was willing to pay for the repair, I was just upset that there was no communication as to the increase. But, I said ok, I will come back in the morning. In the morning, I was not greeted by a manager but the original service rep who said she would walk me through each item. I once again stated, I don't question the work done being what I agreed to I question the price difference. At which point I was told I must have heard wrong, and was told $3300 not $2300, so really they came in under the quote. Now, I can not swear I heard $2300 and she is wrong...but at that amount of money, I tend to pay close attention and twenty-three and thirty-three sound different to me. That said, it is what it is, and I would have appreciated the manager actually be there to make sure I was a "happy customer" as was promised the night before, I would have appreciated a bit more understanding than "you must have heard me wrong, but I'm sorry I wasn't more clear". Again, its not the amount, its the customer service experience to which I am upset about. They were always going out of their way in the past to make sure I was aware that a survey would be going out and how important it is, not surprsingly, they didn't remind me of it today. However, I can not wait for it to come in. While I'm sure the loss of my business means nothing to their bottom line, I do hope those who feel they deserve a premimum experience with an Audi and are seeking the right dealership to utillize think twice about using the Princeton one. They seem more interested in selling you things you may or may not need vs treating you as a customer. The advice on the tires was just false as I checked them myself when I got the car back. Which makes me question the other work as I had no performance issues with the car prior to bringing it in for an oil change. At a minimum, I would ask them to keep the parts they take off the car so you can inspect them. Considering the customer service I receive from other companies where I have not spent as much on their product, I would think Audi might want to re-think their approach. There are a lot of options out there. *Note: The site MADE me pick an employee...my concern is more related to the dealership and their approach to customer service than calling her out specifcically More

Wonderful experience at Princeton Volkswagen Went in to see a used BMW and came out driving the car. I never thought it would be so fast and completely hassle-free. Thanks Zak - you were wonderfu Went in to see a used BMW and came out driving the car. I never thought it would be so fast and completely hassle-free. Thanks Zak - you were wonderful and I really appreciate your professionalism and care towards the customer. Thanks a ton for our first BMW :) - Udit and Shalu More