Audi Reading

The service manager Josh has always been willing to help his customers whenever he can within reason. This trip he heped me went above and beyond with a problem that I was having with my 3.0 tdi. Though it his customers whenever he can within reason. This trip he heped me went above and beyond with a problem that I was having with my 3.0 tdi. Though it was considered to be out of warranty. More

Very poor service - they sold me a highly expensive Q7 with worn out rear breaking pads... they dared to call me to ask whether I would be interested in rolling the car; when I told them they sold car in with worn out rear breaking pads... they dared to call me to ask whether I would be interested in rolling the car; when I told them they sold car in unfair market conditions (65% rear worn pads and 15% front...), they hung up More

Let me start by saying the 3.0 tdi issues are not the dealer’s fault they lose money on the warranty repairs. Reading Audi is merely doing the best they can with what they are dealt on these. I have been dealer’s fault they lose money on the warranty repairs. Reading Audi is merely doing the best they can with what they are dealt on these. I have been to a few different dealers and had different experiences. I have been dealing with my q7 tdi issues for 2 years now while taking it to Reading Audi. Reading Audi does always have a wait to get vehicles in the shop due to I believe 2 issues. Covid and the thoroughness of the repairs and the time it takes to perform those repairs. With all of the repairs that my TDI required there was 1 that cam back to haunt us. But Reading Audi stood by the mistake and repaired the issue. They did get a new service writer after Ed had left. The new one has a way of mis-leading. Even with this I believe he still possesses the Integrity to do the right thing for his customers. Through every repair I did get to drive some very nice loaners. More

This place is a joke...I understand Audi is a premium brand but $200 for an oil change alone is a rippoff not to mention it took 3 hours for that...good thing I only go to this place once a year or I wou brand but $200 for an oil change alone is a rippoff not to mention it took 3 hours for that...good thing I only go to this place once a year or I would be broke by now...maybe I'll give Audi of Allentown a try next time. More

I trusted this dealership to maintain my Q7 for the past 3 years, but now because of them not rotating the tires or offering to do an alignment my tire warranty is voided because of their neglect. I should 3 years, but now because of them not rotating the tires or offering to do an alignment my tire warranty is voided because of their neglect. I should not be needing new tires at 15000 miles. More

I would hopefully help any potential employees wishing to work at AUDI OF READING I made the giant mistake of going back to work for them I am Mercedes master certified Lexus certified Mini Cooper certified work at AUDI OF READING I made the giant mistake of going back to work for them I am Mercedes master certified Lexus certified Mini Cooper certified and Audi certified my dealer rating was excellent after being called to once again work for AUDI READING I reluctantly accepted the position being promised multiple pay benefits and commission I fell for the bait however 1 week into the employment again I was subjected to 40 phone calls a day and total untruths regarding sales looking at the reviews I noticed Missy Hassler gave a excellent review amazing her husband is the general sales manager how many other outstanding reviews are truthful due to my refusal to lie cheat and wanting to sleep at night I complained to the owner and general manager I cannot go against my believes and I was terminated they denied my unemployment which I won and held commissions owed to me thankfully I have since retired and before you purchase a car from Reading Audi Volkswagen PLEASE Don’t be rushed into purchase Don’t be talked into take home for weekend Your best deal is every day Read all reviews very carefully Since they have terminated me I want to thank the management I’m sleeping great I’m proud to be honest More

Incompetent service I took my car to Reading Audi for a recall I didn’t purchase the car from them after the recall was done my car leaked antifreeze I took it back and t I took my car to Reading Audi for a recall I didn’t purchase the car from them after the recall was done my car leaked antifreeze I took it back and they couldn’t find the leak this went on for months the second time I took it back they kept it a week with no loaner car for me and again couldn’t find it I was buying antifreeze at 20 dollars a bottle for months I noticed I could see down to the ground when the hood was up I had a friend that works on cars look at it he found the leak and noticed they broke off the screws for the protective shield under the car and a shield on tire well was also missing I called the manager to tell him that for months I’ve been inconvenienced with a antifreeze leak and he talked over me and basically told me that I didn’t have a leak he was so rude and arrogant to me I will never go back to them again terrible service and terrible manager !!!! More

A bunch of thiefs We got there and we were ready to buy one of their cars and after we agreed on the price ( they took a 100 dollars off the advertised price ) we tried We got there and we were ready to buy one of their cars and after we agreed on the price ( they took a 100 dollars off the advertised price ) we tried to get a loan and i have a perfect credit. They tried giving me a crazy rate and when i asked for a better rate they got throwing out of the building literally the manager told me to get out. And kicked us out. Unbelievable. What a shame More

Perfection or Excellence? Perfection is not attainable, but if we chase perfection we can catch excellence-Vince Lombardi. I've had ample time to reflect upon my engagement of, Perfection is not attainable, but if we chase perfection we can catch excellence-Vince Lombardi. I've had ample time to reflect upon my engagement of, and ultimate purchase from, Audi Reading & Adam Bloom. In a word, it was "perfection". Frequently, a Dealership & Audi Brand Specialist (i.e. salesperson) "review" is full of hyperbole due to the "shiny new car" in your driveway being the true source of affection & excitement. As for "background" I live in Lexington Mass. Audi Reading is situated 340 miles away. Six (6) Audi Dealerships are within a 20 mile radius of my home. Logic would dictate that purchasing 340 miles away, flying down to Philadelphia, renting a car & driving to Reading PA, taking delivery, and then driving 340 miles home, would be nothing short of "nutty". Well, if that's the logic, then my best car-buying experience/decision was a "nutty" one! From the moment Adam Bloom @ Reading Audi engaged me, it was in regards to specific details. He corrected me on a color combination I had suggested in my initial email (Swamp Algae Green with a Light Purple interior, was in fact not avail for 2019). Adam's "objective" was never to sell me a car, but to sell me the specific-car I wanted. Ultimately, we negotiated an exceedingly fair price, so much so that I ceased engaging all other Dealerships & placed a deposit on the car. No "tactics" were involved @ Audi Reading, it was purely Adam being hyper-competitive & offering me precisely what I wanted. During the course of 2-3 days of "negotiating" a price, three (3) other Dealerships continued to "aggressively" attempt to "earn my business". However, when it came to absolute "specifics", the competing Dealerships were quoting cars without Quattro & without specific options I wanted, and "selling" me on options I didn't "want". Adam, throughout, was the embodiment of professional. BUT BUT BUT BUT...and it's a HUGE "BUT"...I made it abundantly clear from the "start" that post-sale LOGISTICS of selling a car to a Mass resident, and thereafter driving the car home to Mass, and having it registered in Mass, was an EPIC LOGISTICAL NIGHTMARE. Why? Temp-tags are legal in Mass, with the exception---AND THIS IS ACTUALLY TRUE---that if the Driver has a Mass State License, temp-tags are ILLEGAL (get pulled over, you get a sizable ticket...and the car get's towed & impounded). Thus, post sale, I required "items" that are not typically included in the "paperwork". Specifically, a PA Dealer-Tag, AND the Certificate-of-Origin upon a car that was I was financing $20K upon (thus the Lien Holder is Audi Financial). Beyond those 2 major items, Audi Reading-Adam Bloom-& Blaine also provided a proverbial "mountain" of additional "paperwork"---Temp PA Reg, Temp Insurance, etc-etc-etc for me to have a "clean" drive back to MA. The "true test" of how fantastically committed to buyer satisfaction Audi Reading, Adam Bloom, and Blaine are...came the following day, in Mass at the Registry of Motor Vehicles (RMV). I was in/out of the RMV inside of 15 mins w/ new Mass Tags & Registration. It couldn't have been more effortless or PERFECT!!! The absolute reality? If you WANT to deal with "sales guys" working at Dealerships with the sole objective of moving "units", an abundance---in fact the majority---of those type Dealerships exist. However, if you TRULY WANT to deal with PROFESSIONALS & a DEALERSHIP that listens/engages/personalizes and completes a Sale to PERFECTION...No other Dealership but Audi Reading exists!!! Audi Reading/Adam Bloom/Blaine are Phenomenal!!!! Ohh...that "shiny new car" is fairly awesome too....but it ain't "shiny" post a few snowstorms...& who doesn't jump at the chance to have a Philly Cheese-steak (Pat's or Geno's), drive 65 miles & get new car!! Thank you Audi Reading, Adam Bloom, and Blaine!!! -David More

Great customer service Brendan is very good at satisfying my requirements. I was very happy with my car from this dealership. Paperwork is very fast and the delivery is give Brendan is very good at satisfying my requirements. I was very happy with my car from this dealership. Paperwork is very fast and the delivery is given as promised. More