Audi Rockville

Purchase of used car Total professional operation. Salesman Tony Gonzalez knew his cars and handled the entire purchase without any pressure. Price was fair and he did a g Total professional operation. Salesman Tony Gonzalez knew his cars and handled the entire purchase without any pressure. Price was fair and he did a great job of explaining the importance of a "Certified" pre-owned car. Totally satisfied. More

Purchase of a 2017 Audi Q7 - JD Alex made my car buying experience easy and effortless. In this busy life schedule this is very important. I will recommend him and the dealership fo Alex made my car buying experience easy and effortless. In this busy life schedule this is very important. I will recommend him and the dealership for all my friends. It was great working with them. More

Great car and a great experience We would like to take a moment to rate our experience at Rockville Audi. As you can see we gave it 5 stars. This was a very smooth process from the We would like to take a moment to rate our experience at Rockville Audi. As you can see we gave it 5 stars. This was a very smooth process from the beginning to the end. More specifically we would like to give high praise to the sales agent who assisted us, Alex Max. We cannot say enough about Mr. Max, he is a man of honor and integrity. Not only was he extremely genuine and a gentlemen to boot, but a true professional. He did everything he could to assist in the process of leasing the vehicle to make sure that all expectations were met. He also made follow up phone calls to assure compete satisfaction. If you are looking to buy or to lease a vehicle in the near future, pay a visit to Audi/Rockville and asked for Alex Max. Konstantin Atanesyan, Lusine Kalashyan More

Best car buying experience ever I love my new Audi 5 Cabriolet and want to thank Alex and the team and Rockville Audi for a very positive experience. Alex made sure I understood all I love my new Audi 5 Cabriolet and want to thank Alex and the team and Rockville Audi for a very positive experience. Alex made sure I understood all the car had to offer and went the extra mile with great personal service. I know I will return to Alex and Rockville Audi for all my cars in the future. More

Great experience!, Purchasing an Audi from the team at Rockville Audi was efficient and easy. This was the third Audi dealership we visited and by far the easiest and f Purchasing an Audi from the team at Rockville Audi was efficient and easy. This was the third Audi dealership we visited and by far the easiest and friendliest to work with. Not only did Maria and her team accept our first offer on the 2017 Audi Q3, they sweetened the deal by offering a very favorable maintenance program. Marie is very dedicated to her craft as she worked hard to connect with me after I initially contacted the dealership. The Q3 was ready as promised for us to see when we arrived. When it came time to deal, all apprehension evaporated as Maria accepted our offer and worked quickly to get through finance and delivery. We were very happy with the explanation of a lease versus purchase and leased for the first time too! Maria was scheduled to leave at 5 but stayed on to get us out the door quickly in the new Q3. As a person who has purchased over 50 cars, this was by far one of the easiest and most fun transactions. More

Audi # 7! Had a really positive experience working with Alex to buy our new Q5. No stress, no pressure, and solid advice. Plus a really good deal. We'll be b Had a really positive experience working with Alex to buy our new Q5. No stress, no pressure, and solid advice. Plus a really good deal. We'll be back in a couple of months for the next one, and we're looking forward to working with Alex on that too. More

A good day! I had a great experience at Rockville Audi on Saturday, December 31 2016. I ended up buying a 2017 Audi Q3 Prestage Sport from Alex Max. Alex was I had a great experience at Rockville Audi on Saturday, December 31 2016. I ended up buying a 2017 Audi Q3 Prestage Sport from Alex Max. Alex was great to work with and I am very happy with my new vehicle. Thanks Alex More

Terrible The service I received from the Service Department at Rockville Audi was dishonest and manipulative. I would not recommend them. There was a factor The service I received from the Service Department at Rockville Audi was dishonest and manipulative. I would not recommend them. There was a factory recall on parts in my car, and I scheduled a time to have it taken care of. Somebody else dropped the car off for me. The service center lost track of what work was supposed to be done, but rather than call me to ask, they proceeded to assume that I wanted routine service. The person dropping off the car signed off on getting "service", understanding that phrase to mean what I had discussed with the Service Department when I scheduled the visit. They then called to see if I would like an additional $5000 worth of services I didn't ask for. I ended up getting charged around $700 for a bunch of useless maintenance (the car had routine service completed 2 weeks before) and was refused a refund. None of the work that I actually requested was completed, so in the best case scenario I'm out $700 and without access to my car for 2 days, all for the sake of taking care of a problem caused by the manufacturer. Terrible experience. More

Another great purchasing experiencing at Rockville Audi! I love the transparent and open process at Rockville Audi. Although I purchased my 2015 A6 here and still considered the dealership top notch, I conta I love the transparent and open process at Rockville Audi. Although I purchased my 2015 A6 here and still considered the dealership top notch, I contacted and researched Audi Q7's at all the Audi dealerships in Maryland and Northern Virginia. Most of the interactions were typical scenarios involving confusion, miscommunication and in some cases even the attitude of "you should consider yourself lucky to be able to buy a Q7 from us".. Every interaction with Rockville Audi (including internet Sales Manager Andres) was just straightforward, direct yet polite. It reaffirmed my belief that with a limited amount of time to secure our new purchase, I should focus on Rockville Audi. I scheduled an appointment with Andres for two days in the future - in that time I received friendly email reminder of my appointment and nothing more (no high pressure sales tactics - greatly appreciated). I arrived early for my appointment and I was quickly greeted by Maria Cokinos who offered to help me locate a suitable Q7. She quickly identified a few options and then located a specific vehicle we had identified online and with Andres that fit our needs. There were a few issues with the vehicle but both Maria and Larry Sevrin the GM were very upfront about them and were willing to discuss and work out a fair an equitable deal. Maria also did a great job of helping me quickly identify potential options I was interested in and again I liked the fact that she involved me in every step of the process rather than just leave me in room wondering.. The staff in parts in service were quick and provided details needed for me to make an informed decision on options. Once we had agreed on the final details of the sale I worked with Neil Xing in finance to finalize optional protections and to evaluate financing options - all proceeded very quickly and Neil showed me the various options and offers. Again, no pressure from Neil jut a full explanation of my options and why they might be a good fit based on my circumstances. I chose a few of the optional coverages and warranties - partly because I wanted them and partly because I didn't feel turned off by my interactions with both Sales and Finance. We had conversations instead of negotiations which helped me better feel comfortable in making decisions. Thank you again tot he entire team at Rockville Audi and especially Maria, Larry and Neil. Thank you, Joe B. More