Audi Rockville

We have had good experiences with purchases at Audi of Rockville, but unfortunately the same cannot be said about the service department. In the past the service dept has been very difficult to reach by Rockville, but unfortunately the same cannot be said about the service department. In the past the service dept has been very difficult to reach by phone, so this time I tried scheduling online. Set up an appt for 10:30 for a simple oils change and tire rotation, indicating clearly that I would be waiting on site while the service was done. Showed up on time only to be told there would be a 4 hour wait. There does not seem to be any communication between the scheduling system and the team actually doing the service work. What’s the point of even having a schedule if it is not related to when they can actually provide the service? Not the first time, and as a customer who has purchased cars from them before and the owner of 2 Audis (and 4 others in the past) I expect better service. Former employees have told us they routinely over schedule the service dept, creating a real problem for the service techs and customers. That’s a working definition of poor management. My advice? They do a decent job at sales, but take your car elsewhere for service. I know I will be. More

We have had a terrible experience at the service department at Audi Rockville. We have been having the same issue since February of 2024 after a CV boot replacement. Phone calls, texts, and emails g department at Audi Rockville. We have been having the same issue since February of 2024 after a CV boot replacement. Phone calls, texts, and emails go unanswered for weeks by everyone all the way up to the service director. After several attempts to diagnose an issue that is easily found by a simple google search, our problem. continues and most recently our last 7 emails have gone unanswered If we could give the service department zero stars, we would! More

Personal worst experience ever with Audi, At Audi Rockville Service and Parts. I had a scheduled appointment. Once I left my vehicle there, the communication was extremely poor, and the level of care Rockville Service and Parts. I had a scheduled appointment. Once I left my vehicle there, the communication was extremely poor, and the level of care and attention was nonexistent. I deeply regret taking my vehicle there, as it only made the overall experience much more unpleasant and disappointing. Whenever I shared my experience with others, they were shocked at the level of poor service I received at Audi Rockville. I’ve visited many different dealerships before, even for non-luxury vehicles, and the service has always been much better. This experience was simply unbelievable and beyond disappointing. More

Prior to my arrival for the appointment, the service department let me know how long the installation would take. Instead of waiting hours at the dealership, they offered alternative transportation to department let me know how long the installation would take. Instead of waiting hours at the dealership, they offered alternative transportation to where I needed to go. This was the first time I experienced this during my service appointment and it was exceptional. More

I generally receive good service at Rockville Audi. The service agents are kind, responsive and knowledgeable. What makes me absolutely crazy is that it is impossible to reach the service department by The service agents are kind, responsive and knowledgeable. What makes me absolutely crazy is that it is impossible to reach the service department by phone!! No one pcks up! I don't get it! In the luxury car market I would think they would NEED to go above and beyond for servcie and I'm not seeing that at all. Note: I dont see my service person on the drop down list so I am just checking off anyone. More

I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue wh vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed. More

When they call you and ask you to lie you know they stink. Yes, Rockville Audi on more than one occasion asked me to lie in a review. For four days they lost my 2020 Q5 and could not get one perso stink. Yes, Rockville Audi on more than one occasion asked me to lie in a review. For four days they lost my 2020 Q5 and could not get one person to answer my call or call me back. Then after this horrible service oh yes horrible they had put 12 weights on a tire to balance it wth? They call me and ask why I have not given them a good review online. I explained that the service person they wanted me to review was not the person that had my car. Just at a base level, I would not review someone who I never even talked to. They still wanted me to review them. Emails and texts and phone calls. This was the last straw. Since 2017 we had Audi's never again. This particular dealer's service department is awful. No one ever answers the phone in service they do awful work car always had to go in a second time after any recall repairs. The service manager is the problem. Erin had to cover for him so many times. Steven one of the service guys also great. Not either one of their faults, mechanics stunk and management awful. Car returned Audi never ever again. More

$1,200 for transmission service and oil change. I'm not kidding. Go elsewhere. They make up the numbers. I'm not kidding. Go elsewhere. They make up the numbers. More

He wasn't helpful, wouldn't even pick up phone calls. He showed no interest. He would make any effort in helping. He seems not to care much. showed no interest. He would make any effort in helping. He seems not to care much. More