
Audi Rockville
Rockville, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 AM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,150 reviews
Great dealership and friendly staff This is our second Audi purchase from Rockville Audi, our first being a Q5. Maria was great to work with and put me in a beautiful 2017 Q7 that I thin This is our second Audi purchase from Rockville Audi, our first being a Q5. Maria was great to work with and put me in a beautiful 2017 Q7 that I think I will be driving for a very long time. Thanks! More
Service Department lacking When taking delivery of my CPO A6 it was found that the glove box had a broken latch. This was somehow missed by the service department during the CP When taking delivery of my CPO A6 it was found that the glove box had a broken latch. This was somehow missed by the service department during the CPO process despite the fact that it was clearly listed on the CPO checklist. During the sale it was noted in all of the paperwork that the latch needed repaired and all the parts were put on order. I took the car home very happy with my sales experience. However, dealing with the service department has turned out to be less than desired. When the parts came in about a week and a half later, I promptly made an appointment and drove the two hours back to Rockville to have the repair done. Four hours later I was informed that they did not have all the parts and I would have to come back. So, four hours of driving wasted. A week later, Bryan called and informed me the parts were in. I verified with the parts department that everything was in fact there and then I made another appointment. I drove back down and after another 3-4 hours of waiting, I was informed that they still needed another part: the lock for the glove box. So an additional 4 hours of driving time wasted. I was told by Bryan that they would send me the lock and I could install it myself. Fine. I left with the glove box mostly fixed. When the lock arrived it turned out I couldn't install it because the glove box door latch needed to be removed again. I eventually called Audi of America who got involved and with their help, and the help of Corey Pardue in Rockville Audi sales, I was able to have the final work done with my local dealer and it is finally complete nearly four months after the sale date. It is unfortunate that I was lied to multiple times while dealing with the Rockville Audi service department. I would not recommend them for service although their sales department was great. More
Maria Cokinos was great I have leased mutiple Audis from this dealership and Maria Cokinos has been fabulous. She is invariably responsive, well informed, helpful and accomo I have leased mutiple Audis from this dealership and Maria Cokinos has been fabulous. She is invariably responsive, well informed, helpful and accomodating. She is always willing to go the extra distance. More
Purchase of 2012 Audi A5 This was our first purchase of an Audi and a used car. The car we purchased was of high quality, well prepared, and fairly priced. Never having boug This was our first purchase of an Audi and a used car. The car we purchased was of high quality, well prepared, and fairly priced. Never having bought a used car we were a bit uncomfortable but our sales person, Maria Cokinos, spent a considerable amount of time with us, answering all our questions before the sale and spending even more time with us afterwards... helping us customize selectable features and showing us all the in's and outs of our new car. All-and-all, a positive experience. More
2016 Audi Q3 Purchase This is my second time back to Rockville Audi and I am writing again because my second experience reaffirmed my first--this is a great dealership. This is my second time back to Rockville Audi and I am writing again because my second experience reaffirmed my first--this is a great dealership. This time I had the pleasure of working with Brandon Downing. I walked into the dealer without an appointment, asked to test drive a Q3, and Brandon was able to quickly locate a car and get me on the road. During my test drive, he was able to explain features when asked, but generally allowed me to really get a feel for the car without overselling. He was professional and respectful. During the sales process, Brandon facilitated all aspects and walked me through every step. Brandon is also a man of his word. On three instances I made requests that he had to follow-up on. Each and every time, he contacted me the next day with useful information or notification that the request was complete. Brandon truly made the entire process easy and I cannot recommend him more. I also got to work with Brian Kim again and he was able to get me the right car at the right price. He presented financing and leasing options that fit my budget. The management team at Rockville Audi is excellent. If you are looking for a great purchasing/leasing experience, give them a try. More
Great Service Went in on a busy Sat in Dec looking for a vehicle I saw online. Quickly learned it was sold. I was introduced to Tristan Arey who didn't make me fe Went in on a busy Sat in Dec looking for a vehicle I saw online. Quickly learned it was sold. I was introduced to Tristan Arey who didn't make me feel rushed, took his time to understand my needs and find me something that wasn't even listed yet. I had to wait a week for my car to arrive and pass inspection, etc. Tristan kept in touch through-out the week, providing updates and making sure all of my paperwork was lined up and ready for a streamline process when I returned. It wasn't your typical car buying experience which I expected, It was much greater and personal, with the managers checking in, the guy in finance was amazing at explaining everything. I went in solo, female purchaser and felt like my brother sold me a car. Highly recommend this guy! More
Pleased with my Purchase I purchased my car in December, it was exactly what I was looking for. The process was quick and easy and the deals and rebates given made it an even I purchased my car in December, it was exactly what I was looking for. The process was quick and easy and the deals and rebates given made it an even better deal. I would definitely recommend Brandon Downing to my friends looking for a car. More
Maria Cokinos Not only was the overall experience great. Maria was above and beyond the expectations for a sales representative. Not only is she knowledgable about Not only was the overall experience great. Maria was above and beyond the expectations for a sales representative. Not only is she knowledgable about the vehicle, it's not just surface level knowledge, she knows what she's talking about. Professional, efficient, the entire process of purchasing a used vehicle from her was my pleasure and I would recommend others to ask for Maria when visiting this dealership! More
Very pleased with my purchase experience I purchased my car in August and Tony Gonzalez was very courteous and knowledgeable. Have already recommended this dealership to a friend who needed I purchased my car in August and Tony Gonzalez was very courteous and knowledgeable. Have already recommended this dealership to a friend who needed service on her Audi and may be shopping for a new car soon. I bought a certified pre-owned 2015 Audi and made the selection online. More
Easy process - upfront sales. No games or gimmicks Very straightforward process. I arrived without a previous appointment but having received a price quote from dealership online for a 2015 Audi A6. Wh Very straightforward process. I arrived without a previous appointment but having received a price quote from dealership online for a 2015 Audi A6. When I arrived I was introduced to Christian Seymour, my Sales Rep. I quickly explained to Christian my interest in a particular vehicle and he spent a few moments verifying it was still available and ready for test driving. Provided my license and in less than 10 minutes the A6 was brought around. Christina quickly began introducing to the features and functions of the vehicle while we drove. He definitely didn't come off pushy and wasn't to intrusive into my experience of actually driving the vehicle. When we arrived back at the dealership he quickly pulled all the paperwork and verified the price and mileage as originally quoted to me online. We are able to reach an agreement on price (including getting manager approvals) within 45 minutes of my arrival. Although the dealership was packed and it did take 3+ hours to actually conclude the deal the staff took very good care of me (dealership is beautiful and has fresh ground coffee and snacks available at no charge) and kept apologizing for the wait for finance. Finance (Sean Hong) was also very straightforward and non-pushy asking questions very delicately but in order to see about helping me with my current financing. In the end the located financing that significantly beat my Credit Union/Bank rates and met my needs. All in all a very pleasant experience and a dealership and staff I would highly recommend for those interested in purchasing a new or used Audi. More