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133 Reviews of Audi Rockville - Service Center
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June 19, 2017
First scheduled oil change for new AllRoad For the first time ever car was returned to me without being vacuumed and washed. We have bought a number of vehicles from dealership and they always For the first time ever car was returned to me without being vacuumed and washed. We have bought a number of vehicles from dealership and they always come back cleaned. I was disappointed. More
by Allroadfan
Employees Worked With
Joel Mogusha
Helpful May 22, 2017
Service review Max has always done a great job as my service rep. Happy that he was promoted to service manager where he can teach others his techniques. Max has always done a great job as my service rep. Happy that he was promoted to service manager where he can teach others his techniques. More
by KarenG
Employees Worked With
May 22, 2017
Saturday morning service This was my first visit to your service department and I could not have asked for a more pleasant experience. Each person I encountered was pleasant, This was my first visit to your service department and I could not have asked for a more pleasant experience. Each person I encountered was pleasant, professional and very courteous. It has been very nice working with Alex from the purchase of our 2016 A6 through this first service appointment. He is an asset to your business. I am sorry for the late response.. ...chris moon More
by cmooninmd
Employees Worked With
Alex Max
May 08, 2017
Max was amazing and easy to work with. Max was amazing. He met us at the car when we dropped it off for service and took care of the vehicle as if it were his own. KUDOS! Max was amazing. He met us at the car when we dropped it off for service and took care of the vehicle as if it were his own. KUDOS! More
by JCharles
Employees Worked With
March 31, 2017
Service Excellence I've been purchasing highline cars for nearly a decade. This is my first experience with the Audi product, and I'm very happy. What swayed me to I've been purchasing highline cars for nearly a decade. This is my first experience with the Audi product, and I'm very happy. What swayed me to Rockville Audi was the customer service during the purchase and the cherry on top is the service department. Cars today nearly drive the same, there's really minimal differences when you're in the $80-$100,000 range, however Service and the way your car is maintenanced is what can be the deciding factor. Max was my service writer, and also had a great conversation with Chuck, the shop foreman. Both of them took the time to set my service appointment up and even though my car is modified extensively there were no problems with getting a basic oil change. Having a dealer be cognizant that customers will accesories their vehicle to their liking and not cause issues during service appointment is a relief. Just don't expect them to replace your turbos if you walk in there and say your car blew up and you don't know how. What you can expect is excellent service if you are honest and forthcoming. You reap what you sow. More
by Boristheanimal
Employees Worked With
January 11, 2017
Terrible The service I received from the Service Department at Rockville Audi was dishonest and manipulative. I would not recommend them. There was a factor The service I received from the Service Department at Rockville Audi was dishonest and manipulative. I would not recommend them. There was a factory recall on parts in my car, and I scheduled a time to have it taken care of. Somebody else dropped the car off for me. The service center lost track of what work was supposed to be done, but rather than call me to ask, they proceeded to assume that I wanted routine service. The person dropping off the car signed off on getting "service", understanding that phrase to mean what I had discussed with the Service Department when I scheduled the visit. They then called to see if I would like an additional $5000 worth of services I didn't ask for. I ended up getting charged around $700 for a bunch of useless maintenance (the car had routine service completed 2 weeks before) and was refused a refund. None of the work that I actually requested was completed, so in the best case scenario I'm out $700 and without access to my car for 2 days, all for the sake of taking care of a problem caused by the manufacturer. Terrible experience. More
by William
Employees Worked With
David Turner
September 20, 2016
Service Lies About Possible Issues On multiple occasions Audi has lied to me about issues with my vehicle, I learned of this after getting a second opinion from another Certified mechan On multiple occasions Audi has lied to me about issues with my vehicle, I learned of this after getting a second opinion from another Certified mechanic. I would strongly suggest getting a second opinion and not believing everything Audi of Rockville service tells you. More
by Mdaley11
Employees Worked With
September 13, 2016
The Rockville dealeship has been amazing, Maria is best I took my Q7 2007 for a service routine in the morning, two weeks ago. The service manager called me on the same day saying the repair report will be I took my Q7 2007 for a service routine in the morning, two weeks ago. The service manager called me on the same day saying the repair report will be ready the next morning.On the next day around noon I received the report with the list of repair that my car needed after being parked for one year while I was in Dubai for work. The repair list was long and costly.. I called (Maria Cokinos) the same sales person who sold me the "Q7" and and an "A4" , asking her opinion. Maria suggested to me to move forward with a 2016 Audi and gave me couple options to fit my budget. Maria was professional, knowledgeable and quick. Maria knew what I wanted, she was able to provide me with the perfect car to fit my life style & my budget in the desired color and the interior color too. Maria also worked closely with the financial department to make sure I return home with the new car. I ended up leasing a beautiful Q3 2016 in a white exterior and a black interior, drove home with the new car and loving it. Looking forward to buy a Porshe Macon from Maria Cokinos in 2017. I love working with Maria Cokinos, I will always go back to the Audi dealership in Rockville and will look for Maria again!! More
by sophia2016
February 19, 2016
Beyond the purchase! I recommend this dealership and service center with complete confidence and on every level. Maria Cokinos facilitated my seamless purchase 6 years a I recommend this dealership and service center with complete confidence and on every level. Maria Cokinos facilitated my seamless purchase 6 years ago and has offered her professional assistance with any questions or concerns long after her excellent sales work. Recently I experienced an unusual and serious problem with my Q5 and Maria led me to Bryan Webster to oversee the repairs and tirelessly advocate for me every step of the way. They both provided service that was well above and beyond what was required and treated my concerns with respect and expediency. Bryan managed and anticipated all the needs of this repair to stay ahead of what could have been a much longer process. His appreciation for my concerns and informative updates showed experience and excellence in customer care;. He worked carefully to ensure every detail was at the minimal cost and impact to me as the owner. My convenience and satisfaction was as much a priority as the quality of work performed. A loaner was provided even before my car could be transferred to Audi Rockville's care! What could have been a protracted and difficult experience was made brief and painless--confirming my loyalty to the Audi brand and specifically Audi Rockville. Thank you again Maria, Bryan and Audi Rockville! More
by atboyce
January 14, 2016
Service Department lacking When taking delivery of my CPO A6 it was found that the glove box had a broken latch. This was somehow missed by the service department during the CP When taking delivery of my CPO A6 it was found that the glove box had a broken latch. This was somehow missed by the service department during the CPO process despite the fact that it was clearly listed on the CPO checklist. During the sale it was noted in all of the paperwork that the latch needed repaired and all the parts were put on order. I took the car home very happy with my sales experience. However, dealing with the service department has turned out to be less than desired. When the parts came in about a week and a half later, I promptly made an appointment and drove the two hours back to Rockville to have the repair done. Four hours later I was informed that they did not have all the parts and I would have to come back. So, four hours of driving wasted. A week later, Bryan called and informed me the parts were in. I verified with the parts department that everything was in fact there and then I made another appointment. I drove back down and after another 3-4 hours of waiting, I was informed that they still needed another part: the lock for the glove box. So an additional 4 hours of driving time wasted. I was told by Bryan that they would send me the lock and I could install it myself. Fine. I left with the glove box mostly fixed. When the lock arrived it turned out I couldn't install it because the glove box door latch needed to be removed again. I eventually called Audi of America who got involved and with their help, and the help of Corey Pardue in Rockville Audi sales, I was able to have the final work done with my local dealer and it is finally complete nearly four months after the sale date. It is unfortunate that I was lied to multiple times while dealing with the Rockville Audi service department. I would not recommend them for service although their sales department was great. More
by RRF985
Employees Worked With
