Audi San Diego

Damage to wheels Brought my car in to fix wheel damage and it came back with more damage. Made appt. for the next day and didn't have rental car at 7:30am?? Brought my car in to fix wheel damage and it came back with more damage. Made appt. for the next day and didn't have rental car at 7:30am?? More

Just short of Excellent Brought my car in for routine service. George Gushulak was my service advisor. He wrote up my work order to include the oil change and recall notic Brought my car in for routine service. George Gushulak was my service advisor. He wrote up my work order to include the oil change and recall notice I had come in about, and recommended some other items that this mechanically challenged senior would not have thought of. He gave me an approximate time when the work would be finished and when I returned I was pleased to find out that my car was ready as promised. My one complaint - before purchasing my Audi I did a lot of research on luxury autos. The Audi was universally praised as a leader in the class so I was disappointed with the appearance of discoloration on my car's bright window frame moldings that I was told at my service visit were not covered under warranty. More

Audi San Diego is Always a great Experience One of the reasons I continue to buy an Audi is because of the exceptional service and short wait times when receiving service on my vehicle. The pro One of the reasons I continue to buy an Audi is because of the exceptional service and short wait times when receiving service on my vehicle. The process is always hassle free and I am always treated great by the people that work there. More

Outstanding Service and Quality The team at Audi San Diego, particularly my service consultant Brett Van Gompel, consistently provide professional, accommodating, reliable and very c The team at Audi San Diego, particularly my service consultant Brett Van Gompel, consistently provide professional, accommodating, reliable and very competent service. I have been a customer of this dealership for over 15 years. I love Audi vehicles but honestly I partially stay with the brand because of the dependable and positive service experience my family and I have received over the years at Audi San Diego.. More

Audi Q7 didn't meet CPO requirements I believe Audi San Diego sold me a Certified Pre Owned 2017 Q7 with tires that did not meet CPO standards and will they will not correct the issue for I believe Audi San Diego sold me a Certified Pre Owned 2017 Q7 with tires that did not meet CPO standards and will they will not correct the issue for me. My vehicle was purchased on 8/27/2019 and the car had approximately 28,000 miles on it with tires threads marked in my sales contract as almost brand new. After driving the car only 1,200 miles I had to bring my car in for an engine light issue and was told by Audi's service team that 3 of my 4 tires were close to being in need of replacement. The other tire was in perfect condition and had no wear at all since I purchased the car. Sales Manager Fadi Houneini "stands behind" the tire conditions that were stated in my sales contract. I took my vehicle to an independent tire dealer who stated that it's not possible that one front tire could be worn out to 3mm thread and in need of replacement while the right front tire is 11mm thread while driving 1,200 miles. Furthermore, the uneven threads will cause damage to my transmission as well as cause the car to handle the road poorly. I reached out to their GM Ron Mangseth who didn't even respond to me, a customer who just spent $57,000 at his dealership! I intend to prove that Audi San Diego certified my car without meeting Audi's specifications for their CPO program. I am evaluating all courses of actions against Audi San Diego and will update this post as things progress. More

Service Damien is now my service representative and he is friendly, conscientious, and knowledgeable. What an improvement from the previous guy. I trust Damie Damien is now my service representative and he is friendly, conscientious, and knowledgeable. What an improvement from the previous guy. I trust Damien and hopefully, he will continue to work for Audi! More

Problem not fixed I took my car in for what I was told would be a 4 hour service. After six hours I had to call to follow up. Turned out the person servicing the car ha I took my car in for what I was told would be a 4 hour service. After six hours I had to call to follow up. Turned out the person servicing the car had to leave for an emergency understandable. The next day I received a call to tell me my car was ready around 230pm. I arrived around 330 and had to wait over an hour for the car. On top of that the next day while driving the car the same sound I was hearing, was once again noted. This is not a complaint regarding the service representative, it’s a complaint of the overall experience More

All good - service personal are great. Having the service performed was very smooth and the personnel are great. My only issue with switching from Audi Escondido is getting a loaner car. No Having the service performed was very smooth and the personnel are great. My only issue with switching from Audi Escondido is getting a loaner car. Note that I haven't had an issue, but loaners aren't guaranteed at Audi San Diego. They are provided on a first come basis, which can be a little unnerving. Also, they aren't handled by the service advisor, which results in waiting in a second queue. More

Damian is amazing! Damians customer service and process was fantastic, honestly he has made every experience thus far amazing. Looking forward to continuing services Damians customer service and process was fantastic, honestly he has made every experience thus far amazing. Looking forward to continuing services with Audi in the future. More

Service Manny did a great job as usual. He is easy to work with and very friendly. I was pleased that they delivered my car to my house directly. Saved me Manny did a great job as usual. He is easy to work with and very friendly. I was pleased that they delivered my car to my house directly. Saved me a lot of time. Thanks Manny! More