Audi San Diego

Easy and convenient Damion has the best customer service! He is always so friendly and helpful. Love seeing him when I come in! I’ve been here a multiple times and everyo Damion has the best customer service! He is always so friendly and helpful. Love seeing him when I come in! I’ve been here a multiple times and everyone is always so nice. More

Replacement of Front Seat Covers Manny was phenomenal going to bat for us relative to spotting on the front seats that he could tell was not caused by us. Ultimately the lux Care folk Manny was phenomenal going to bat for us relative to spotting on the front seats that he could tell was not caused by us. Ultimately the lux Care folks picked up the tab. The process took over a month and we had a loaner car the whole time. Manny had our car detailed for us upon pick up and was a pleasure to work with. More

All good, some surprising nickel and dime stuff diminishes Very good customer facing experience, friendly and efficient. The off-putting part was very pricey little extras to the pre-purchased interval servic Very good customer facing experience, friendly and efficient. The off-putting part was very pricey little extras to the pre-purchased interval service (want to rotate the tires?) and an offensive, after the fact, gas charge of $30 for driving the 35 miles home and back... More

Phenomenal Car was taking on for its 50/60k Maintenance and it was dropped off serviced and washed to a unprecedented level best service team every George is a n Car was taking on for its 50/60k Maintenance and it was dropped off serviced and washed to a unprecedented level best service team every George is a national treasure to say the least driving Audi’s is a dream maintaining them is a fine are Audi San Diego has mastered this in every aspect... More

My 2018 Audi purchase Anthony was amazing. The transaction was a breeze even though we were long distance. Anthony really explained the warranty and how all the features wo Anthony was amazing. The transaction was a breeze even though we were long distance. Anthony really explained the warranty and how all the features worked. Dan in finance was also great. More

Service update review Brett was attentive to what I mentioned about the service and recall that my Q7 needs. Exceptional customer service. He made sure that all the service Brett was attentive to what I mentioned about the service and recall that my Q7 needs. Exceptional customer service. He made sure that all the service that my Audi needs have been checked. More

Hassle-free and Excellent Customer Service As always, very satisfied with my experience at Audi of San Diego. Mr. Damien Burton definitely makes my visits a pleasure, I no longer dread the "wa As always, very satisfied with my experience at Audi of San Diego. Mr. Damien Burton definitely makes my visits a pleasure, I no longer dread the "waiting" or "non-communicative" factor that came previous other dealerships. Damien exceedingly goes above and beyond to ensure that my entire experience is pleasant, by communicating and always providing excellent customer service. Great customer service at the service department ensures returning customers. More

Worst experience in my life first complaint I have ever had The service was so poor and shady this will all have to be explained by phone or person from mistakes made in financing Not full disclosure of the ve The service was so poor and shady this will all have to be explained by phone or person from mistakes made in financing Not full disclosure of the vehicle history or any in housework that had been done and hidden from the Vehicle history or the fact that they allowed me to drive off the lot with expired tags to get a parking ticket weeks after the list goes on... to top it off with my vehicle being hit by a delivery truck on the lot and dealing with that inconvenience and now having a incident on the vehicle history along with many other Unprofessional mistakes made that were not to be expected from a dealership of this caliber my first clue should have been when i was told the vehicle had passed inspection and gone under reconditioning and before buying the car it had a bubble and split in the side wall of the front tire with the wire showing and that’s how they tried to sell me the car which was corrected after I pointed it out but everything has been down hill since More

George was great! Service visit went above and beyond my expectations. George even took the time to check status of previous owners Audi Care policy which was still ac Service visit went above and beyond my expectations. George even took the time to check status of previous owners Audi Care policy which was still active!!! More

Satisfied Brenton was my sales contact and he was very helpful from first text message to the conclusion of the transaction. Unfortunately his "desk manager ?" Brenton was my sales contact and he was very helpful from first text message to the conclusion of the transaction. Unfortunately his "desk manager ?" bumped up the price of my vehicle and it was not discovered by me until I was signing papers with Rosalina (not her fault). When she showed me the price I told her it was $500 less. She looked through the actual paperwork that Brenton gave her and she saw I was correct. She had to redo the paperwork. Additionally, someone before her set up the deal as if I were financing through them, even though Brenton knew I was paying for the vehicle with a check from my credit union. She had to redo the paperwork again. She was frustrated that someone dropped the ball before it got to her. As I do not know the "process" I did gather that two different people "touched" the paperwork after Brenton and before Rosalina. In summary, it all worked out and I got a great vehicle (SQ5) at the advertised price. Very happy with the car. More