Audi San Diego

Excellent Service Manny, the service rep, was outstanding and using a phone to record the inspection of my car and forward it to me was an awesome use of tech. Manny, the service rep, was outstanding and using a phone to record the inspection of my car and forward it to me was an awesome use of tech. More

Happy buyer! We started with Mario, after he found out we will like to check it out about new e tron, he introduced Alex to us, Alex was very knowledgeable and hel We started with Mario, after he found out we will like to check it out about new e tron, he introduced Alex to us, Alex was very knowledgeable and helpful, we decided to but the car the day we tested it, after pick up, Alex try his best and a lot of time to let us drive away without any questions. More

Car purchase My overall experience with the dealership was excellent. Natasha made the buying process smooth and was very accommodating. My only complaint was the My overall experience with the dealership was excellent. Natasha made the buying process smooth and was very accommodating. My only complaint was the car was filthy internally after they had “detailed” it. More

I have not gotten my second key after five months. My overall experience with the dealership was good. Natasha made the buying process smooth and was very accommodating. But where is my second key? My overall experience with the dealership was good. Natasha made the buying process smooth and was very accommodating. But where is my second key? More

BAD Experience Called dealer to get recall airbag installed. Told I needed a second airbag that was on backorder. Called again months later, told that I didn’t nee Called dealer to get recall airbag installed. Told I needed a second airbag that was on backorder. Called again months later, told that I didn’t need two airbags, just that there was a newer model. Scheduled replacement. Was told it could be done in two hours on a Saturday. Brought the car in. Car was done in time. Went to leave, piece of paper on passenger seat. It was label for shipping the old airbags back to the manufacturer. Returned it to the Service Dept. Went to leave again. Found that ODB dongle was still attached under the steering wheel. Retuned it to the service Dept. Following weekend, went to put groceries in the back of the car. The spare tire cover sagged under the weight. Lift cover the find the foam insert the sits on top of the tire and holds up the cover is missing. Turns out dealers are now required to check the air pressure in the tires, which is a good thing. Call dealer and ask if they have it in their lost-and-found. They call back and tell me no, it was thrown away. So I tell them to order a replacement. After two weeks of no response, I call them. They have the replacement. I go to pick it up, it’s wrong. I stand with the parts guys as he looks through the online catalog. He finds the right part, I say that’s it, but he says no, I think it’s this other part. I say you’re wrong , but go ahead. I wait again, with no response. I call them. The part is in. I got to pick it up. It’s wrong again. I stand there with a different parts guy as he goes through the catalog, but he can’t even find the right part. And now I’m getting from the service rep that it must not have been there, or it doesn’t exist. Well, I’ve had enough. More

Great Service The appointment process and service was exceptional. Although I declined future service recommendations, there was no pressure to have work done. Th The appointment process and service was exceptional. Although I declined future service recommendations, there was no pressure to have work done. Thanks Joe and Manny! More

service i was first helped by penni who was helpful and then scott kealy who worked on my car and got it serviced. manny checked me out. all were wonderful an i was first helped by penni who was helpful and then scott kealy who worked on my car and got it serviced. manny checked me out. all were wonderful and they were very polite. i was in and out in just 10 minutes for the initial check in and picked up my car in 1hr. More

Excellent customer service Jerald has been my service advisor since I purchased my car a year ago. He is excellent. Very thoughtful always keeping me up to date and always takes Jerald has been my service advisor since I purchased my car a year ago. He is excellent. Very thoughtful always keeping me up to date and always takes great care of me. He goes above and beyond. More

Great customer service The employees at Audi San Diego were incredibly nice, friendly, professional and knowledgeable. You just can't find this kind of great service any mo The employees at Audi San Diego were incredibly nice, friendly, professional and knowledgeable. You just can't find this kind of great service any more. The facility was very clean, comfortable and classy. I would highly recommend. More

First service The service team was professional, prompt and courteous. I emailed Joe a concern I had in regards to the key, he responded right away and fixed the is The service team was professional, prompt and courteous. I emailed Joe a concern I had in regards to the key, he responded right away and fixed the issue. More