Audi San Diego

Excellent Service, Over and Above!!! The employees at Audi of San Diego go beyond expectations to accommodate customers. The expertise of staff plus the efficiency of work completed is i The employees at Audi of San Diego go beyond expectations to accommodate customers. The expertise of staff plus the efficiency of work completed is impressive! More

Recall service I brought my S4 in for the Takata airbag recall, but also wanted them to investigate a warning light for something to do with the headlight (I suspect I brought my S4 in for the Takata airbag recall, but also wanted them to investigate a warning light for something to do with the headlight (I suspected the motor that turns it was malfunctioning). They originally quoted me 2 hours to complete the service when I made the appointment (which I thought was rather optimistic), but when I dropped my car off at 7am Scott told me it would be ready by early afternoon. He texted me in the morning, but by 2:30 I had not heard back from him. I inquired when my vehicle would be ready, & he said they were running behind & would try to finish by 4pm. I said that I needed to be home by 4pm, so he said they would get it done by 3:30. Unfortunately when I got there & spoke to him I got the impression that they had not had time to diagnose the headlight warning light because he said it could be the bulb, ballast, or something else (both headlights function properly). My computer still says "Service!" when I first start it up, so this gives me the impression they didn't even try to diagnose the issue, or clear any codes. They did do a complementary multipoint inspection, which although it had specific measurements for brake & tire thickness, everything else could have just been a pencil swipe given their lack of attention to the headlights. Scott pointed to a charge of $190 to further investigate the headlight malfunction... no thanks, I'll take it somewhere that will do a VAGCOM/OBDII scan for free. Hopefully everything was done correctly on the airbag recall itself, because this interaction doesn't give me great faith in their service. The best part about all this was just that I didn't pay for anything! In a follow-up email from their service manager they wanted to confirm everything was great with my experience. I wrote to Mark Monell giving a detailed account of my thoughts on my service. Although I did not have any major problems, & probably do not even want any type of restitution, he never returned my email or made any further communication with me. To me this is an unacceptable response from a service manager. tldr; a very nice service department with great amenities, but they are clearly overbooked or understaffed or not working to peak efficiency & need to improve their communication & thoroughness. More

Audi Q5 Service and Recall I was taken off guard by the charge for labor on the service and the recall. Also, (this is minor but i am used to this service at other service cent I was taken off guard by the charge for labor on the service and the recall. Also, (this is minor but i am used to this service at other service centers), my car was washed (thank you) but was not dried. That would keep me from giving 5 stars on my review. More

Lux care service Excellent service as always. The lux care package is outstanding. Provided a loaner car even though it was very busy that day. Audi San Diego alway Excellent service as always. The lux care package is outstanding. Provided a loaner car even though it was very busy that day. Audi San Diego always delivers. More

Lots of runaround I took my A3 in for service due to an error message I received. While it was in, I wanted to have them address a "knocking" sound I could hear from t I took my A3 in for service due to an error message I received. While it was in, I wanted to have them address a "knocking" sound I could hear from the front left of the vehicle. The tech fixed what was causing the error message but said they could not hear the knocking sound so my representative had me come back in for a test drive with the tech. We took it for a test drive and he confirmed he could hear the sound. Several days later, they called to say it was finished. I picked my car up and, upon driving it off the lot, I heard the same knocking sound but even worse than before. Of even more concern, I heard a rattle coming from the shift box, which is the part that they replaced to fix the error message. I took it back in and asked them to look at the knocking sound and address the rattle. They had me test drive with a tech again. We could easily hear the knocking sound but the rattle didn't happen during the test drive. 6 days later, I had not yet heard from the dealership so I called in. However, it's very difficult getting in touch with the service center sometimes so I had to call in multiple times on that 6th day, starting in the morning. Finally, I called a general number and told the receptionist the situation. My rep called back 45 minutes later and informed me that the tech I had been working on had been assigned to a different car to work on and that the wanted me to come back in for a THIRD test drive so the new tech could hear the sound as well. I told him that it's not an easy drive to the dealership and that it's not really reasonable to ask me to test drive again just because they had to shift the workload. I asked if the two techs could just talk to each other and the rep indicated that he would try to arrange that. I called multiple times the next day to hear an update (I was leaving to go on a work trip for a week and I wanted to have my car back before I left, which the rep knew about from the beginning). He finally called an hour before they closed and told me that they couldn't do anything else regarding the knocking sound or the rattle without a test drive. I'm now trying to decide if it's worth coming back in (and missing more work) to get this addressed. More

Q5 55,000 maintenance Very accomadating. Complimentary Lyft to and from the service center instead of having to sit and wait while the car was serviced. Audi care package w Very accomadating. Complimentary Lyft to and from the service center instead of having to sit and wait while the car was serviced. Audi care package was offered to me and ended up saving me money. Everyone was friendly and helpful. More

45000 mile service Everything was great, but the wash of the car at the end was not good at all, floor matts not touched, wheels not touched at all Everything was great, but the wash of the car at the end was not good at all, floor matts not touched, wheels not touched at all More

5 star The gang at Audi San Diego do a great job and treat you like you are valued customer. They will continue to receive my business. The gang at Audi San Diego do a great job and treat you like you are valued customer. They will continue to receive my business. More

Great experience I had a great experience Great customer service Friendly and professional!!! Best Audi experience in San Diego Mr. Camacho is always great I had a great experience Great customer service Friendly and professional!!! Best Audi experience in San Diego Mr. Camacho is always great to work with. Thank you More

20k service The service I had done was very quick which was awesome but they did not put my car through the car wash which I was disappointed The service I had done was very quick which was awesome but they did not put my car through the car wash which I was disappointed More