Audi San Diego

Great car and better service - Ray was a superstar Ray was the most professional and helpful agent I have dealt with. He was always very responsive and able to answer all my questions. I can confide Ray was the most professional and helpful agent I have dealt with. He was always very responsive and able to answer all my questions. I can confidently say that Ray has been the biggest deciding factor in my decision to go with Audi over BMW or Benz. More

Customer service Manny has an excellent customer service. He listens to what I need and answered my questions. As soon as my car was diagnosed he called me right away Manny has an excellent customer service. He listens to what I need and answered my questions. As soon as my car was diagnosed he called me right away and informed on what needs to be done. Most of all I was satisfied with the service. More

2018 Audi A5 owner Sergey is an excellent Salesman. He was very professional and sincere. I will recommend him to family and for future purchases. Sergey has turned me i Sergey is an excellent Salesman. He was very professional and sincere. I will recommend him to family and for future purchases. Sergey has turned me into a major Audi fan and makes buying a car fun. More

Good experience at Audi service Nice clean ordered showroom and service department. Staff were friendly and efficient. Brett was very helpful in getting my 25k service done. Many tha Nice clean ordered showroom and service department. Staff were friendly and efficient. Brett was very helpful in getting my 25k service done. Many thanks to him. More

Typical Excellent Service I brought my A4 in for a recall notice on the coolant pump and waited. I am heading out on a short trip and wanted the work completed before I left. T I brought my A4 in for a recall notice on the coolant pump and waited. I am heading out on a short trip and wanted the work completed before I left. The service department was able to fit me in on short notice and they completed the work in less time than originally estimated. They washed and vacuumed the car while I was enjoying the free coffee and wifi and perused the inventory. Great job all around! More

Sergey was very nice to talk to. He understand the price Wanting to check out a car, I thought the sales person was going to be not so good, But it turn out Sergey Kudriakov is really nice and calm person Wanting to check out a car, I thought the sales person was going to be not so good, But it turn out Sergey Kudriakov is really nice and calm person and understanding. All the Staff where really nice.. and making me comfortable. while waiting for result.. Thank You everyone.. . More

Great experience Came in to service my car for a couple recalls and an oil change. Was told it would take 90 mins for the service. Sure enough I was out of the servic Came in to service my car for a couple recalls and an oil change. Was told it would take 90 mins for the service. Sure enough I was out of the service center and on the road in 90 mins. More

fair service from dealership Worst service from Audi Financi I leased for 6 years and on my last Car my lease terms were ridiculous I almost paid 2./3rd of value of car in 3 years. Worst thing is once I decided I leased for 6 years and on my last Car my lease terms were ridiculous I almost paid 2./3rd of value of car in 3 years. Worst thing is once I decided to not lease audi anymore everybody's attitude at dealership and Audi financial changes .When you call Audi financial you can be on hold for an hour ,when you try to call the dealership that should help you they just are not interested in helping you since you are no longer a costumer More

A Breeze Audi Miramar had my car in and out in less than an hour. The staff were personable and help make my experience a good one. Audi Miramar had my car in and out in less than an hour. The staff were personable and help make my experience a good one. More

Poor Customer Service was surprised at the lack of quality help when I was looking for a vehicle. My salesman was very nice and accommodating but the sales manager was cert was surprised at the lack of quality help when I was looking for a vehicle. My salesman was very nice and accommodating but the sales manager was certainly not. He refused to allow me to test drive the car I was interested in and played games with me for over an hour until finally admitting he wouldn't allow me to test drive it. I had to go to Audi of Escondido to test drive a car with a similar engine. The next evening, I returned to Audi of San Diego and told a different sales manager that I would purchase the vehicle. He ended up telling my wife that she could go home because we just had some paperwork to finish before I would drive home with my new car. Sadly, he was wrong and I had to Uber back home that night. In addition, he quoted me the wrong interest rate for the car loan. The next day, I took delivery of my new Audi after it had been prepped and the car was in horrible shape - scratches and many marks to the clear coat were evident. It was as if no real work had been done at the dealership after they took delivery of the car and removed the factory wrap. When I explained this to the sales manager he just literally walked away from me without saying anything. Thank goodness for my salesman as he was the only one to apologize and promise to make things right (however, this would have to be done later which would require the car to be taken in for a day). And lastly, I received a customer satisfaction survey via email in which I stated my unhappiness and no one has bothered to follow up about any of my complaints. Addendum: I posted my review over a week ago and received a response from San Diego Audi that stated that the general manager wanted to work to fix my issues. However, after leaving a message with him he has not returned a response whatsoever. My conclusion is that San Diego Audi is all about their rating image but couldn't care less about actual customer satisfaction. More