Audi San Diego - Service Center

Fast service with really great people They are definitely getting more customers and they're having trouble providing loaner vehicles, which is a bummer. I even moved appointments to have They are definitely getting more customers and they're having trouble providing loaner vehicles, which is a bummer. I even moved appointments to have a better chance. But they did provide me with a free Lyft to and from, and the service was done quickly. They even sent me a vehicle walk-around video after the service was done. Love that feature More

Outstanding service! The representative is very helpful and polite. He offers outstanding customer service. He answered all of my questions and offers complimentary snacks The representative is very helpful and polite. He offers outstanding customer service. He answered all of my questions and offers complimentary snacks or drinks even if you don’t ask for it. More

Excellent Experience Took the car in for punch of different reasons and George was there to take care of me. Outstanding service and facility. highly recommended! B Took the car in for punch of different reasons and George was there to take care of me. Outstanding service and facility. highly recommended! B More

Service Review Damien was the best. Got me in and out. Very professional. He offered me a bottle of water upon arriving at his desk. He also provided me a tire cap t Damien was the best. Got me in and out. Very professional. He offered me a bottle of water upon arriving at his desk. He also provided me a tire cap that was missing. More

Excellent service and great support from Damien Burton. My vehicle was in for not only the service but also a repair which took longer than expected due to ordering two different parts. Damien Burton was m My vehicle was in for not only the service but also a repair which took longer than expected due to ordering two different parts. Damien Burton was my service advisor and handled everything professionally and communicated through each step. I so appreciated having a loaner vehicle for the duration of the service. More

Great Service Staff were extremely accommodating and professional. They great efforts to keep me informed and updated me daily on the status of my vehicle. I will d Staff were extremely accommodating and professional. They great efforts to keep me informed and updated me daily on the status of my vehicle. I will definitely be a return customer! More

Friendly, but poor communication This was my first time visiting the Audi dealership. I had called for an appointment and wanted a quote and was able to get an appointment, but there This was my first time visiting the Audi dealership. I had called for an appointment and wanted a quote and was able to get an appointment, but there was never any follow-up to my question regarding the quote. The day of the appointment I arrive early at 9am to drop off my vehicle for an oil change and was greeted by friendly staff. I was promised the car no later than 230pm. Come 2pm I never hear any word whether the work is done so I call the dealership and they're saying it will be done now at 3pm. I asked whether anyone was going to let me know about that. For the quoted price of $250 for an oil change it shouldn't take 6 hours and if it does indeed take that long, they should managed people's expectations. I will not be back. More

Tire Change I’m not from San Diego, but I had a tire issue and had to come into this Audi location....everyone was very nice. Friendly, fast, and great service! I’m not from San Diego, but I had a tire issue and had to come into this Audi location....everyone was very nice. Friendly, fast, and great service! I don’t remember the guys names that helped me but everyone was awesome. More

Timely, excellent service First class routine service appointment. Easy to set up the appointment over the phone. Prompt check-in, brief discussion about suggested additional First class routine service appointment. Easy to set up the appointment over the phone. Prompt check-in, brief discussion about suggested additional work. Service completed in a timely manner. No surprises. More

Normal check up I brought my car in for normal 55k service and Manny took care of me like he always does. Great service and checked everything I asked for. I brought my car in for normal 55k service and Manny took care of me like he always does. Great service and checked everything I asked for. More