2,346 Reviews of Audi San Diego - Service Center
Normal check up I brought my car in for normal 55k service and Manny took care of me like he always does. Great service and checked everything I asked for. I brought my car in for normal 55k service and Manny took care of me like he always does. Great service and checked everything I asked for. More
no communication! I was told they would have a loaner car for me in about 45 minutes, 1 1/2 hours later i had to go ask how much longer it would be. I was then told may I was told they would have a loaner car for me in about 45 minutes, 1 1/2 hours later i had to go ask how much longer it would be. I was then told maybe 30 min. about 2 1/2 hours later my service advisor saw me still waiting and went to check about the loaner. I was finally given one about 3 hours later. I was never updated on what was going on with my car. I had to call the next day to find out it had not even been inspected yet. then I had to call again the next day to find out everything was fine and i could pickup my car. The kid working in the loaner car area was terrible, never communicated with me. I was very disappointed in the non-communication! More
Customer service was great Penni Ocampo in service was very helpful, kind and courteous. She helped me with check in and picking up my car, and answered all of my questions. Penni Ocampo in service was very helpful, kind and courteous. She helped me with check in and picking up my car, and answered all of my questions. More
Good service-Friendly and helpful service agent. George Gushulak is always helpful and provides good service. George always provides good info and advice and I have recommended him to my daughter an George Gushulak is always helpful and provides good service. George always provides good info and advice and I have recommended him to my daughter and granddaughter who also own Audi's. More
Just what I expect. Work completed on time. Friendly team in the service department. Waiting area very clean. The staff in the loan car department are efficient and frie Work completed on time. Friendly team in the service department. Waiting area very clean. The staff in the loan car department are efficient and friendly. Excellent service. More
Excellent service! Everything went very well. My car was ready in the time committed. Manny explained clearly what was done on the car. The waiting area was comfortab Everything went very well. My car was ready in the time committed. Manny explained clearly what was done on the car. The waiting area was comfortable. Having WiFi there is great for waiting for the car. More
knowledgeable technician Damien eager to help and very friendly providing excellent knowledge. We waited approximately the amount of time that was indicated upon our arrival Damien eager to help and very friendly providing excellent knowledge. We waited approximately the amount of time that was indicated upon our arrival and were kept apprised at intervals how much longer the service would take. More
Great experience Had a great experience with my 10,000 mile checkup. Everything went as planned and everyone involved were kind and generous. Will definitely go back. Had a great experience with my 10,000 mile checkup. Everything went as planned and everyone involved were kind and generous. Will definitely go back. More
Audi Recall Performed Brought in my vehicle for the Audi recall for which I was notified. Damien Burton was helping another customer so Brett Van Gompel immediately as Brought in my vehicle for the Audi recall for which I was notified. Damien Burton was helping another customer so Brett Van Gompel immediately assisted so there was no wait. There was a wait for a rental and I wasn’t feeling well anyway, so a Lyft was ordered for me. I signed off and was on my way. Later that day, I was notified my car was ready. I was still feeling I’ll thus my boyfriend was able to pick up my car via clicking on my phone’s text link to have a Lyft pick him up to take him to the Audi dealership. Damien had my car washed and ready to go. The only issue is the paperwork shows the windshield wipers were filled and checked. However, the wiper fluid does not come out at all when engaged. Other than that, all good. Quick, very convenient and great teamwork. Thank you! More
Great Service! Really great service and sooo nice! I bought my car in February and have been there twice for service. I usually don’t care who helps me but joe has h Really great service and sooo nice! I bought my car in February and have been there twice for service. I usually don’t care who helps me but joe has helped me each time and now I don’t want to go to anyone else! He was great More