Audi San Diego - Service Center

Understaffed or just too busy? In the last year, quality of service center has declined. Or your center prioritizes the newest vehicles to impress new owners over older cars. My S5 In the last year, quality of service center has declined. Or your center prioritizes the newest vehicles to impress new owners over older cars. My S5 is only a year old. Made appt on line with my normal SR. Was called and told "i shouldn't have been able to do that" as my SR was on vacation. Reassigned a new SR and service date, since there were no loaners available either. I arrived on time at 0730. Needed oil change, 20K mile service, and asked for tire rotation. Manny was very thorough, knowledgeable and friendly. He added a software update. Was thrilled to hear you reinstated car detailing, but since it was raining, not an option. I picked up the loaner, and said no rush, I'd pick up the next day or in the late afternoon. I am a cardiologist who travels between 2 hospitals so the shuttle doesn't work for me. Manny called to say there was still one service pending due to busy service bays, and he'd call me when it was ready on day 2. Late on that day, Manny told me that it still wasn't ready but would be by noon on day 3. On that day, he called to say that the tires could not be rotated as they had critically low tread. I approved the purchase of 4 new tires that were in stock. I wasn't sure why he seemed to try to talk me out of it and reschedule within 10 days (which I couldn't do) until later. He estimated (around 10AM) that it wouldn't be done until 1. I showed up at 2:30, and since Manny was busy, another SR checked me out. Although I asked, he forgot to add a 10% military discount. It took quite a while to bring out my car, and no one seemed to quite know where it was. Evidently it went from the tire bay to the wash. While I was waiting Manny came out to apologize, and said he noticed the bill error and would correct it (he did). Before I got home (10 miles), the low pressure tire alarm went off. Since I couldn't return, we checked and it seems that the MMI tire pressure record just needed to be set. Manny is a great SR, but the rest of the team is either understaffed or overworked. Or both. Very disappointed. More

Great Annual Service Awesome professional service as always. I have had my A6 TDI for 5 years and Audi San Diego and Brett Van Gompel have always taken great care of both Awesome professional service as always. I have had my A6 TDI for 5 years and Audi San Diego and Brett Van Gompel have always taken great care of both my car and me. More

30,000 maintenance. Brett is awesome to work with! He is always good at updating on work status and completion of service. He is always friendly and helpful. Brett is awesome to work with! He is always good at updating on work status and completion of service. He is always friendly and helpful. More

Courteously, thourough and friendly. I am always pleased with the service I receive at San Diego Audi. I look forward to purchasing my next car from Audi when I am ready for another vehic I am always pleased with the service I receive at San Diego Audi. I look forward to purchasing my next car from Audi when I am ready for another vehicle. More

My unexpected visit I showed up Saturday morning, without any appointment, the rear lights of my Q3 were not working the night before, I got helped right away. Horacio w I showed up Saturday morning, without any appointment, the rear lights of my Q3 were not working the night before, I got helped right away. Horacio was very friendly and found me a ride back home. On Tuesday, before closing Manny stayed late for me to get me ready with my car. They both did and excellent job. More

Great service great staff! This is hands down the best Audi service center in San Diego. This should be the benchmark of what other service centers strive to be. I came here bec This is hands down the best Audi service center in San Diego. This should be the benchmark of what other service centers strive to be. I came here because Audi of Escondido did not meet my standards of what a luxury service center should entail. SD Audi hit it out of the park. More

easy to service my car When my car needs service, all I need to do is call to schedule and request a loaner. Then everything is taken care of and done right. When my car needs service, all I need to do is call to schedule and request a loaner. Then everything is taken care of and done right. More

Window Repair The back passenger window of my 2015 A3 was having issues, I was able to get my car into service quickly. I had worked with Manny on my previous oil c The back passenger window of my 2015 A3 was having issues, I was able to get my car into service quickly. I had worked with Manny on my previous oil change visit and he was great in assisting me and keeping me updated on the status of my vehicle. He also provided some additional advice and info on my car about upcoming services it may need. I’m very satisfied with the work that was done at Audi San Diego. Thanks again Manny! More

Experience Friendly, prompt and quality service. Brett made recommendations and did what we said he was going to do. I would recommend Audi and this dealership t Friendly, prompt and quality service. Brett made recommendations and did what we said he was going to do. I would recommend Audi and this dealership to anyone. More

Fast service, efficient transactions Arrived at my scheduled appointment time. Was offered a loner, or to be sent anywhere with LYFT. Ended up waiting on site as theybhave comfortable cha Arrived at my scheduled appointment time. Was offered a loner, or to be sent anywhere with LYFT. Ended up waiting on site as theybhave comfortable chairs, wifi, and snacks. Didn’t have to wait, and was out 30 minutes faster than quoted! More