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2,344 Reviews of Audi San Diego - Service Center
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August 02, 2018
Service The team lead by Mark Monell and Brett Van Gompell are great. Their attention to detail, prompt service and ease of getting out is second to none. The team lead by Mark Monell and Brett Van Gompell are great. Their attention to detail, prompt service and ease of getting out is second to none. More
by MARKD7
Verified CustomerEmployees Worked With
Mark Monell , Brett Van Gompel
August 02, 2018
PHENOMENAL Mark & his Team were an absolute pleasure to work with from start to finish. They significantly exceeded all of my expectations. They are the epitome Mark & his Team were an absolute pleasure to work with from start to finish. They significantly exceeded all of my expectations. They are the epitome of customer service. I will tell everyone who will listen what an excellent experience can be expected at Audi San Diego. Thank you, Mark & Team, for literally making my day yesterday!!!!!!!! Also, see Yelp review for more details. thanks! More
by MERMAIDKATPB
Employees Worked With
Mark, Scott Kealy, Manny Gastelum
August 02, 2018
Avoid This Dealership! Avoid this dealership at all costs. Every time I went to this dealership, they would tell me that loaner cars are subject to availability! Are you ki Avoid this dealership at all costs. Every time I went to this dealership, they would tell me that loaner cars are subject to availability! Are you kidding me? Just this last time, they made me wait over an hour becuase they had no cars. I became furstrated and immediately left the dealership. We have lives people, we can’t wait all day for you people to provide a loaner so people can get on with their lives! I’ve dropped like $2,000 at this dealership on repairs on a 2016 A6 and this is the best they can do! No excuses. Don’t let the free snacks and free coffee fool you, their customer service is a joke and over hyped. I’ll be calling Audi North America and complaining about my poor experience at this establishment! More
by lkyacoub
August 02, 2018
Service All good Said what you would by when and came through. I will be back to have service done again, thank you very much, Damien All good Said what you would by when and came through. I will be back to have service done again, thank you very much, Damien More
by BBAHAMA
Employees Worked With
Damien Burton
August 02, 2018
10K Maintenance I called the previous night and got an appointment for the following morning. I was happy with the exception it took 3 hours rather than 2. Not a big I called the previous night and got an appointment for the following morning. I was happy with the exception it took 3 hours rather than 2. Not a big deal. I was charged $45 for tire rotation. Given its a $80K car, seems like that would have been included. More
by RICHPARRY
Employees Worked With
Damien Burton
August 02, 2018
Great experience What started as a likely 30 min fix became a week + 2 days fix! I was happy in my A6 loaner and Scott called me every other day with an update. The on What started as a likely 30 min fix became a week + 2 days fix! I was happy in my A6 loaner and Scott called me every other day with an update. The only nuisance of the whole ordeal was getting to and from Audi in traffic on Miramar Rd! Good service that you’d expect from a luxury car dealer. More
by FIONAMAE923
Employees Worked With
Scott Kealy
August 02, 2018
Excellent service Very professional and knowledgeable service advisor. He answered all my questions and found solutions to all my inquiries. Although they didn't have t Very professional and knowledgeable service advisor. He answered all my questions and found solutions to all my inquiries. Although they didn't have the parts in stock, I was offered a loan vehicle and they keep me posted with updates. More
by ADYBLAJ01
Employees Worked With
Scott Kealy, Manny Gastelum
August 02, 2018
Stress free experience I brought my car in to Audi SD with multiple issue, so I was braced for some stress financially/physically. But as soon as I walked in the man at the I brought my car in to Audi SD with multiple issue, so I was braced for some stress financially/physically. But as soon as I walked in the man at the desk explained to me what they will do, how much it cost, and what was covered by warranty without me even asking. Mostly I appreciated how he made sure I actually understood. They gave me a free rental and updated me everyday on progress. It was never hard to reach people. And when I came to pick up my car again braced for hidden fees, there were none. It was a most pleasant and stress free experience. Thank you More
by C.REBECCA_S
Employees Worked With
Other Employees :
There were other employees that helped me but I do not remember names
August 01, 2018
Excellent and attentive service I would recommend Audi San Diego on Miramar Road. The service is consistently excellent and the staff are very informative, friendly, and helpful. It’ I would recommend Audi San Diego on Miramar Road. The service is consistently excellent and the staff are very informative, friendly, and helpful. It’s a very stress free experience. More
by KATTI.JESSEN
Employees Worked With
Manny Gastelum
July 31, 2018
Everyone was super friendly! From the moment I pulled into service line I was greeted with friendly, helpful people. Even though a very busy day, each person I dealt with made me From the moment I pulled into service line I was greeted with friendly, helpful people. Even though a very busy day, each person I dealt with made me feel I was important and they had time to take care of me and my vehicle. Pleased with my first experience with San Diego Audi service personnel ! More
by DOUG.LYNN
Employees Worked With
Other Employees :
Had a nice chat with Sergey who sold me the Q-5. He offered to help me with anything questions I had!, Brett Van Gompel, Sergey Kudriakov
